点评:The experience at the spa was underwhelming to say the least. My 2 friends and I did not enjoy the full body massage at all. It was probably the coldest day in Clarens and yet the masseurs though it ok to switch off the heater in the room. That, by the way, was just plain concrete. And it made the room colder. The ladies used peppermint cream on our backs which made the cold that much more difficult to bear.
There was no ambience to the place and certainly the reception didn't feel very welcoming. The background music needs a change. We need soothing and relaxing music, not upbeat, peppy music with drums being the focal point.
It was apparent that client service is not one of their priorities. No attempt was made to make us feel welcome or comfortable. We had a free foot scrub - thanks for that.
翻译:水疗中心的体验至少可以说令人失望。我和我的两个朋友一点都不喜欢全身按摩。那天可能是克拉伦斯最冷的一天,但按摩师却说可以关掉房间里的暖气。顺便说一句,暖气只是普通的混凝土。它让房间更冷。女士们在我们的背上涂了薄荷霜,这让我们更难忍受寒冷。
这个地方没有氛围,接待处当然也让人感觉不太热情。背景音乐需要改变。我们需要舒缓放松的音乐,而不是以鼓声为重点的欢快、活泼的音乐。
显然,客户服务不是他们的优先事项之一。他们没有试图让我们感到受欢迎或舒适。我们得到了免费的足部磨砂 - 感谢他们。