Terrible service, over priced, sad conditions for animals
Swan Valley Cuddly Animal Farm的点评
点评:The staff at the cafe are extremely rude. I ordered my food for my child and waited 30 minutes only to find out my order didn’t go through. My child was hungry and waited patiently. I went to ask about my order as I noticed that some customers who ordered after me, were already getting their food. Furthermore there were 3 girls standing at the back huddled up talking, while only one girl was at the front serving.The manager was very rude and could not even look me in the face to apologise and gave me a refund. I understand things like this happen, but the cafe was VERY quiet and I sat right in front of the ordering table, so I’m very disappointed that they could not even check on this and the manager is clearly not trained to speak to customers respectfully, which is basic hospitality standards. Based on the reviews, nothing has changed and this is a very common reoccurrence. Do not recommend visiting, plus very expensive for a very small place and the animals are placed in very small and sad conditions.
翻译:咖啡馆的工作人员非常粗鲁。我为我的孩子点了食物,等了 30 分钟才发现我的订单没有成功。我的孩子饿了,耐心地等待。我去询问我的订单,因为我注意到一些在我之后点餐的顾客已经拿到了食物。而且有3个女孩站在后面挤在一起说话,而前面只有一个女孩在服务。经理非常粗鲁,甚至不能看着我的脸道歉并给我退款。我知道发生这样的事情,但是咖啡馆非常安静,我就坐在点餐台前面,所以我非常失望,他们甚至无法检查这一点,而且经理显然没有接受过尊重顾客交谈的培训,这是基本的接待标准。根据评论,一切都没有改变,这是很常见的情况。不建议参观,而且对于一个非常小的地方来说非常昂贵,而且动物被放置在非常小的和悲惨的环境中。