点评:The concert with The Buckinghams and Tommy James was outstanding !!! I had purchased row A tickets for my husband's birthday, a combined price for the 2 after fees of over $300-- but it was worth it. It was amazing that Mr. James walked through the crowd and down our row but in the process my jacket was tossed in the air. One of the items I had purchased before the show was the double CD disc of 40 years of his music-- The person at the merchandise table forgot to bring bags so I slipped it in my pocket -- well when the jacket was tossed the CD set fell through the orchestra pit crack and landed under the hydraulics used to lift the floor-- it was impossible to reach. The event staff who saw the jacket get tossed were useless. The Theater on site manager said nothing we can do and took me to the merchandise table even after I explained I had started there, we had a long conversation and frankly this was NOT my fault but the fault of the promoter. After paying $25 once for the CD set I did not think I should be expected to pay a second time. I asked if he could talk to anyone on site and was told no. He did give me his card and asked that I e-mail him and explain again what happened, I have heard nothing back. The venue staff was rude and did nothing to help and it equally frustrating dealing with the performer's staff. We have gone to several events at this venue over the last few months and have seen a decline in customer service but this was a new low.
翻译:白金汉夫妇和汤米·詹姆斯的音乐会非常精彩!!!我买了 A 排的票作为我丈夫的生日礼物,扣除费用后,两张票的总价超过 300 美元——但还是值得的。詹姆斯先生穿过人群,走到我们这一排,这真是太神奇了,但在这个过程中,我的夹克被扔到了空中。演出前我买的其中一件物品是他 40 年音乐的双 CD 光盘——商品桌的人忘了带袋子,所以我把它塞进口袋里——当夹克被扔出去时,CD 套装从乐池裂缝中掉了下来,落在用来抬起地板的液压装置下——根本无法拿到。看到夹克被扔出去的活动工作人员毫无用处。剧院现场经理说我们无能为力,把我带到了商品桌,即使我解释说我已经从那里开始了,我们进行了长时间的交谈,坦率地说,这不是我的错,而是发起人的错。在为 CD 套装支付了 25 美元后,我认为我不应该再付第二次钱。我问他是否可以在现场与任何人交谈,他回答说不行。他给了我他的名片,并要求我给他发电子邮件并再次解释发生了什么,但我没有收到任何回复。场地工作人员很粗鲁,没有提供任何帮助,与表演者工作人员打交道也同样令人沮丧。过去几个月,我们参加了这个场地的几次活动,客户服务有所下降,但这是新的低谷。