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Journey0246075****
worst veterinary experience we’ve ever had
Howard County Welcome Center的点评
点评：Absolutely the worst veterinary experience we’ve ever had.
We drove 4 hours each way after scheduling surgery for our husky. We received a written quote for $1,100, paid the required deposit, and scheduled the surgery based on that price.
When we arrived, we were shocked to be told the cost had suddenly increased by about $700. When we asked why, the explanation was that their prices had gone up that same morning. We then asked what percentage the increase was, and we were told 2.5%. That explanation simply didn’t make sense, as a 2.5% increase does not justify adding roughly $700 to a quoted $1,100 procedure.
What upset us even more was the lack of communication. We repeatedly asked to speak with Dr. Parker before leaving our husky for surgery. We could hear him outside the room, yet we were told he was too busy and would see our dog later and speak with us at the end of the day.
At that point, he had never examined our husky, never introduced himself, and had not spoken to us at all. We simply wanted our dog to meet the veterinarian who was about to perform surgery and to have a few minutes to ask questions before entrusting him with our family member.
When Dr. Parker finally walked into the room, he told us he was very busy, didn’t have time to talk, and needed to leave. The interaction lasted only moments, and we were left feeling completely dismissed.
After driving 8 hours round trip, all we wanted was five minutes of the doctor’s time before handing over our beloved husky for surgery. Instead, we were met with an unexpected price increase and an attitude that made us feel like an inconvenience.
We chose to take our dog and leave because we no longer felt comfortable proceeding.
Based on our experience, I would encourage anyone considering this hospital to confirm every detail in writing, ask how pricing changes are handled, and make sure you’re comfortable with the level of communication before trusting them with your pet. We left feeling disappointed, frustrated, and that our concerns were not taken seriously.
We drove 4 hours each way after scheduling surgery for our husky. We received a written quote for $1,100, paid the required deposit, and scheduled the surgery based on that price.
When we arrived, we were shocked to be told the cost had suddenly increased by about $700. When we asked why, the explanation was that their prices had gone up that same morning. We then asked what percentage the increase was, and we were told 2.5%. That explanation simply didn’t make sense, as a 2.5% increase does not justify adding roughly $700 to a quoted $1,100 procedure.
What upset us even more was the lack of communication. We repeatedly asked to speak with Dr. Parker before leaving our husky for surgery. We could hear him outside the room, yet we were told he was too busy and would see our dog later and speak with us at the end of the day.
At that point, he had never examined our husky, never introduced himself, and had not spoken to us at all. We simply wanted our dog to meet the veterinarian who was about to perform surgery and to have a few minutes to ask questions before entrusting him with our family member.
When Dr. Parker finally walked into the room, he told us he was very busy, didn’t have time to talk, and needed to leave. The interaction lasted only moments, and we were left feeling completely dismissed.
After driving 8 hours round trip, all we wanted was five minutes of the doctor’s time before handing over our beloved husky for surgery. Instead, we were met with an unexpected price increase and an attitude that made us feel like an inconvenience.
We chose to take our dog and leave because we no longer felt comfortable proceeding.
Based on our experience, I would encourage anyone considering this hospital to confirm every detail in writing, ask how pricing changes are handled, and make sure you’re comfortable with the level of communication before trusting them with your pet. We left feeling disappointed, frustrated, and that our concerns were not taken seriously.
翻译：绝对是我们经历过的最糟糕的兽医服务。
我们为哈士奇安排了手术，为此往返驱车共4个小时。我们收到了一份书面报价单，金额为1,100美元，我们支付了规定的定金，并依据该价格预约了手术。
可当我们到达后，却震惊地得知手术费用突然增加了约700美元。我们询问原因，得到的答复是当天早上他们的价格上调了。我们又问涨幅百分比是多少，得到的回答是2.5%。这种解释根本说不通——仅2.5%的价格涨幅根本不足以成为将原本报价为1,100美元的手术费用提高约700美元的理由。
更让我们不满的是医院缺乏沟通。在把哈士奇送去手术前，我们多次请求与帕克医生面谈。我们能听到他在病房外，但得到的回复却是他太忙了，稍后会查看我们的狗，并在当天结束时再与我们交谈。
事实上，那时他从未检查过我们的哈士奇，也从未做过自我介绍。他根本没跟我们说一句话。我们只是希望我们的狗狗能见到即将为其做手术的兽医，也希望能有几分钟时间向他询问一些问题，然后再把我们的“家人”托付给他。
当帕克医生终于走进房间时，他告诉我们他非常忙，没时间交谈，必须马上离开。这次交流仅仅持续了片刻，我们顿时觉得被完全忽视了。
我们来回开了8个小时的车……我们只希望在把心爱的哈士奇送去手术前，能得到医生五分钟的问诊时间。然而，我们却遭遇了意料之外的价格上涨，以及一种让我们觉得自己是个“麻烦”的冷漠态度。
因为我们再也不觉得继续留在这里是合适的选择，所以决定带着狗狗离开。
根据我们的经历，我建议任何打算选择这家医院的人一定要把所有细节都以书面形式确认清楚，并询问价格变动的相关处理方式。在把宠物托付给他们之前，务必确保你对其沟通方式感到满意。我们离开时感到很失望、很沮丧，觉得自己的担忧并未得到重视。
我们为哈士奇安排了手术，为此往返驱车共4个小时。我们收到了一份书面报价单，金额为1,100美元，我们支付了规定的定金，并依据该价格预约了手术。
可当我们到达后，却震惊地得知手术费用突然增加了约700美元。我们询问原因，得到的答复是当天早上他们的价格上调了。我们又问涨幅百分比是多少，得到的回答是2.5%。这种解释根本说不通——仅2.5%的价格涨幅根本不足以成为将原本报价为1,100美元的手术费用提高约700美元的理由。
更让我们不满的是医院缺乏沟通。在把哈士奇送去手术前，我们多次请求与帕克医生面谈。我们能听到他在病房外，但得到的回复却是他太忙了，稍后会查看我们的狗，并在当天结束时再与我们交谈。
事实上，那时他从未检查过我们的哈士奇，也从未做过自我介绍。他根本没跟我们说一句话。我们只是希望我们的狗狗能见到即将为其做手术的兽医，也希望能有几分钟时间向他询问一些问题，然后再把我们的“家人”托付给他。
当帕克医生终于走进房间时，他告诉我们他非常忙，没时间交谈，必须马上离开。这次交流仅仅持续了片刻，我们顿时觉得被完全忽视了。
我们来回开了8个小时的车……我们只希望在把心爱的哈士奇送去手术前，能得到医生五分钟的问诊时间。然而，我们却遭遇了意料之外的价格上涨，以及一种让我们觉得自己是个“麻烦”的冷漠态度。
因为我们再也不觉得继续留在这里是合适的选择，所以决定带着狗狗离开。
根据我们的经历，我建议任何打算选择这家医院的人一定要把所有细节都以书面形式确认清楚，并询问价格变动的相关处理方式。在把宠物托付给他们之前，务必确保你对其沟通方式感到满意。我们离开时感到很失望、很沮丧，觉得自己的担忧并未得到重视。
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