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Don’t reserve rooms here!
Lewis & Clark Brewing Company的点评
点评：I booked a private room at L&C 8 months ago for our wedding reception. I payed in full when I initially booked the room in January 2024. Fast forward to 6 weeks before our wedding, we are notified that there is a ticketed event on the night of my reception and if any of our guests wanted to leave the room, they would have to pay for tickets for the concert. We found out they posted the event a month earlier from when they notified me of the double booking —waiting a whole month before messaging us about the concert. On top of that, tickets are going for $35 per person. They also told us that we couldn’t go order drinks at the bar and would be limited to a singular bathroom for more than 65 people at the reception. This is extremely frustrating and stressful to have a venue booked 8 months ahead and have them change our plans 6 weeks out from our event. We printed the venue on the invites and now have to contact each person to notify them of the venue change. We instead booked with Missouri River Brewing Co. out in East Helena with significantly more ease, for far cheaper, and ended up with WAY more space. After talking with friends and family, turns out this is not an uncommon experience. They often double book and try and cancel the other event that won’t make as much money for them. In just three days, I found a family members coworker that’s had this same experience however, they couldn’t change their plans and are going through with their reservation. This is not how a business should be managed and it will eventually run a lot of customers away. To say we are disappointed is an understatement.
翻译：8 个月前，我在 L&C 为我们的婚宴预订了一个私人房间。我在 2024 年 1 月最初预订房间时全额付款。快进到我们婚礼前 6 周，我们收到通知，婚宴当晚有一个售票活动，如果我们的任何客人想离开房间，他们必须支付音乐会门票。我们发现他们发布活动的时间比他们通知我重复预订的时间早了一个月——等了整整一个月才给我们发关于音乐会的消息。最重要的是，门票每人 35 美元。他们还告诉我们，我们不能去酒吧点饮料，婚宴上 65 人以上只能使用一个卫生间。提前 8 个月预订场地，而他们在活动开始前 6 周更改计划，这非常令人沮丧和紧张。我们在邀请函上打印了场地，现在必须联系每个人通知他们场地变更。我们改为在东海伦娜的密苏里河酿酒公司预订，这要方便得多，而且便宜得多，最终获得了更多的空间。与朋友和家人交谈后，发现这并不是一个罕见的经历。他们经常重复预订，并试图取消不会为他们带来太多收入的其他活动。在短短三天内，我发现一位家庭成员的同事也有同样的经历，但是他们无法更改计划，只能继续预订。这不是企业应该管理的方式，最终会流失很多客户。说我们很失望，一点也不为过。
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