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Stephen F
Gloria Golf/Belek Communication Chaos
Gloria Golf Club的点评
点评：Having organised my 1st golfing experience in Belek/Turkey during a short visit via my hotels courtesy shuttle bus on Tuesday 20/05/25, i arrive at Gloria Golf Club via the hotels 7am shuttle bus on Wednesday 21/05/25, excited to play the NEW Course.
I take a few photos & recordings of the course entrance & practice areas & proceed to the golf shop to register for my 08.03 tee-time.
I am met by a friendly female member of staff who organised my booking the previous day & once registered via my hotel room number details, she advises I can tee-off earlier than my 08.03 tee-time, so as advised I make my way to the Caddy Master area where I’m provided with a set of pre-booked Ping clubs & a Golf Buggy to support my golfing experience, total cost €175 ALL-IN.
Having received a few instructions about my buggy & that regular refreshments will be available after 1 x hour playing the course, I advance to the 1st Tee-Box on the Gloria New Course & while waiting for a 2 x ball to commence their round, I take further recordings of the beautiful scenery I am experiencing for the 1st time.
I tee-off shortly after 07.30 and begin to enjoy the course and its settings.
I complete the front 9 holes and progress to the 10th hole where after making my way to the green, I recognise the green has deep spike marks all over its surface making it almost impossible to putt my ball anywhere never mind close to the hole, this is a blip I think to myself and progress to the 11th green where I’m met with the same deep spiked markings all over the surface of this 11th green.
Extremely disappointed & unable to putt my ball on this green either, I begin to record the damaged surfaces on my mobile phone as proof that these damaged greens had totally destroyed my golfing experience at the Gloria New Course.
Unable to putt my ball on these greens I continue to make my way back back to the clubhouse by continuing to play a few shots towards holes 12 - 18, checking if these greens are playable, only to find that all greens on the Back 9 of the course were covered with deep spike marks & although I tried on a few occasions, they were unplayable thus forcing me to lift my ball and ruining the enjoyment and expected golfing conditions I experienced on the front 9 of this lovely course.
On my travels, I was finally met on the 16th fairway by a staff member providing refreshments (later than what was advised to me before my tee-time).
I finally came off the course approx 2 hours after I had teed off & made my way to golf shop to return my buggy & clubs & advise the Golf Shop assistant about the spiked greens and my disappointment that prevented me from playing their course in full.
The gentleman I spoke to around 10am listened to my complaint & viewed my images of the damaged greens that prevented me from playing all 18 holes and after some communications with his green keeping staff, advised all greens on the Back 9 were not “rolled” & after apologising, advised that my upcoming prebooked round on the Gloria OLD Course would be complimentary - I thanked the guy for his understanding, shook his hand (this shud be obtained via CCTV) & after reading there were no refreshments or food being provided for at least a further 30mins, departed the resort via my hotel shuttle bus & made it back to my hotel in time for breakfast, thinking my concerns had been resolved amicably (apparently not, please read on).
Having also reported his horrible experience to the lovely Murtauya (Gloria Verde Hotel reservation team), she advised she would contact Gloria GC about my concerns and initially advised the golf club had been in touch with her to advise the golf club informed her that I had teed off at 06.15 & that would have accounted for the greens not being in good condition (this is totally false, I was in my bedroom at 06.15 & hadn’t left my hotel via the hotels shuttle bus until 7am).
I was getting the impression the golf club were trying to insinuate the unplayable condition of their greens on the Back 9 was my fault, meaning that golfers playing a an early tee-time priced at €175 euro for Golf/Clubs/Buggy etc, would potentially be met with unplayable greens (surely not - if the course is open for play all the greens are expected to be in good condition throughout the course, regardless off when a golfer teed off)???
After providing an accurate account of my time at the Gloria Golf Club (along with images of the damaged greens I simply could not play on), the reservations team member again came back to me in the swimming pool with my daughter and advised that the golf club had made a mistake (referring to the 06.15 tee-time not being me but someone else) and I was advised that my prebooked round on the Gloria Old Course on Sunday 25/05 would be complimentary (exactly what was advised to me at the Gloria Golf Club).
I must stress the extreme anxiety I was experiencing having to listen to numerous changes of communications from Gloria Golf Club to me via the Gloria Verde Reservations staff member who through no fault of her own, didn’t have any comprehension of the game of golf nor the understanding of course conditions that golfers expect (especially on courses reputed to be recognised and priced at championship level), yet through no fault of her own, I recognise she was simply relaying the ever changing messages that the Golf Club had advised.
Frustrated, extremely disappointed, weary & apprehensive of the entire episode that had now unfolded over the course of my actual holiday (4 days at this point), i decided to decline the complimentary round offered to play their Old Course as the excitement had been eradicated as a result of my horrible experience and the seemingly implications from the golf club, that my concerns did not warrant the dignified respect which I for one uphold each time I play the game of golf. I simply requested a Refund due to my golfing experience being ruined by the Golf Clubs failure to provide a playable 18 hole golf course that I was prepared to pay for in good faith.
It was at this point my wife (recognising the stress that this episode was having on my mental health & our family holiday), my wife advised the Gloria Verde Reservations Team that I declined the complimentary offer and requested that any costs incurred on our hotel bill are removed.
Another member of the Gloria Verde reservations team then became involved and to cut a long explanation short, advised me on Saturday 24/05/25 that Gloria Golf Club were not providing a refund of the €175 charges incurred on my hotel bill for my round of golf on their New Course (that was not fully completed due to the horrible conditions of the greens)???? At this point I had to leave the conversation as I felt the member of staff was committed to misunderstanding my genuine concerns and I was tired trying to explain myself time and time again only to receive different versions of communication that ignored the facts.
It also gave me time to de-stress and get my head around this entire situation including the mixed communications that have ended in chaos and me feeling totally stressed and upset.
This staff member then continued to advise my wife of further communications they had received from the Golf Club stating they have evidence I played their full 18 holes on their New Course & that no complimentary round or refund would be forthcoming (this is totally false and I have advised above that I continued on the course with hope that some greens would be playable on the back 9, they weren’t).
I don’t think any golfer reading this would disagree with my actions of progressing the remainder of the course hoping to play ANY greens that were in good condition - If I had not done so, I’d have lodged my disappointment with the Caddy Master & Golf Club a lot earlier than approx 09.30-10am (remember, I teed off shortly after 07.30am), meaning I still lodged my complaint approx 2hrs after commencing my round. A standard 18 X Holes round of golf in any country would be estimated at 4hrs, maybe more if playing the course for the first time (which I was)🫣🫣🫣🫣
The reservations team staff member then continued to provide her own perception of what they had been advised by the Golf Club (basically if the Golf Club say I covered distances of 18 holes then the golf club are correct to refuse a refund). Yet more communications supporting the the Golf Club without any understanding of golfing expectations from the customer who had previously provided proof where images clearly showed the unplayable greens (see attached)
Maybe the reactions from this 2nd Reservations Team member arose due to me leaving the conversation they had previously relayed furthermore, it seems this staff members further conversation became passive aggressive when advising my wife that the matter will not be resolved without me being there and referred to my option to write a Trip Advisor review about my concerns about Gloria Golf Club as a threat made by me, but this is so not true, Trip Advisor (a social media organisation the Gloria Verde hotel welcomes) was the only option left where I could advise an independent audience of knowledgable golfers about my plight to ensure the same thing doesn’t happen to them .
My families relationship with this reservations team member (who unnecessarily had involved herself in this situation, while her colleague had already tried her best to have the matter resolved) , was actually quite friendly but unfortunately involving herself in this matter at such a late stage, simply created further unnecessary chaos and stress for me to try and grasp the different versions of communications relayed to me on several occasions between Wednesday 21/05 & Saturday 24/05/2025.
The communications allegedly received from Gloria went from me receiving an apology and a complimentary round of golf on Gloria’s OLD Course (directly from the golf club) in recognition of my plight, to the same complimentary round becoming Free Club Hire & Buggy hire ONLY (that I would still have to pay the green fee of €95. charged for a service that had all B9 greens with deep spike marks thus UNPLAYABLE) and only after the stress & anxiety of this complaint having a negative impact on my health & requesting any charges to be removed from my Gloria Verde Hotel Bill, the complimentary offer was removed and I was advised I will be be charged €175 for the disappointment I experienced through no fault of my own.
I was aware of the negative Trip Advisor reviews about Gloria Golf Club (including golfers frustrations regarding complaints & lack of communications) before I arrived, but never thought a Golf Club would behave in this manner when they clearly are aware the greens on the Back 9 of their NEW Course were unplayable at the times I have provided in an honest and factual manner (see images attached & make your own mind up before booking with this golf club), such a horrible experience that our family have had to endure unnecessarily during what has been a wonderful family holiday staying at the Gloria Verde Resort in Belek/Atalya (look out for my very positive review of this hotel that we loved despite of the above).
Come on Gloria Golf, resolve this type of complaint in a quicker timescale with people who are appointed to understand golf & the expectations of golfers while playing your golf courses but more importantly, your communications must be strengthened for English speaking golfers who are being forced to play other courses in Belek rather than experience what o have done for 4 x days following my complaint and while on holiday, very poor guys, where’s the integrity on this matter👎👎👎👎
I take a few photos & recordings of the course entrance & practice areas & proceed to the golf shop to register for my 08.03 tee-time.
I am met by a friendly female member of staff who organised my booking the previous day & once registered via my hotel room number details, she advises I can tee-off earlier than my 08.03 tee-time, so as advised I make my way to the Caddy Master area where I’m provided with a set of pre-booked Ping clubs & a Golf Buggy to support my golfing experience, total cost €175 ALL-IN.
Having received a few instructions about my buggy & that regular refreshments will be available after 1 x hour playing the course, I advance to the 1st Tee-Box on the Gloria New Course & while waiting for a 2 x ball to commence their round, I take further recordings of the beautiful scenery I am experiencing for the 1st time.
I tee-off shortly after 07.30 and begin to enjoy the course and its settings.
I complete the front 9 holes and progress to the 10th hole where after making my way to the green, I recognise the green has deep spike marks all over its surface making it almost impossible to putt my ball anywhere never mind close to the hole, this is a blip I think to myself and progress to the 11th green where I’m met with the same deep spiked markings all over the surface of this 11th green.
Extremely disappointed & unable to putt my ball on this green either, I begin to record the damaged surfaces on my mobile phone as proof that these damaged greens had totally destroyed my golfing experience at the Gloria New Course.
Unable to putt my ball on these greens I continue to make my way back back to the clubhouse by continuing to play a few shots towards holes 12 - 18, checking if these greens are playable, only to find that all greens on the Back 9 of the course were covered with deep spike marks & although I tried on a few occasions, they were unplayable thus forcing me to lift my ball and ruining the enjoyment and expected golfing conditions I experienced on the front 9 of this lovely course.
On my travels, I was finally met on the 16th fairway by a staff member providing refreshments (later than what was advised to me before my tee-time).
I finally came off the course approx 2 hours after I had teed off & made my way to golf shop to return my buggy & clubs & advise the Golf Shop assistant about the spiked greens and my disappointment that prevented me from playing their course in full.
The gentleman I spoke to around 10am listened to my complaint & viewed my images of the damaged greens that prevented me from playing all 18 holes and after some communications with his green keeping staff, advised all greens on the Back 9 were not “rolled” & after apologising, advised that my upcoming prebooked round on the Gloria OLD Course would be complimentary - I thanked the guy for his understanding, shook his hand (this shud be obtained via CCTV) & after reading there were no refreshments or food being provided for at least a further 30mins, departed the resort via my hotel shuttle bus & made it back to my hotel in time for breakfast, thinking my concerns had been resolved amicably (apparently not, please read on).
Having also reported his horrible experience to the lovely Murtauya (Gloria Verde Hotel reservation team), she advised she would contact Gloria GC about my concerns and initially advised the golf club had been in touch with her to advise the golf club informed her that I had teed off at 06.15 & that would have accounted for the greens not being in good condition (this is totally false, I was in my bedroom at 06.15 & hadn’t left my hotel via the hotels shuttle bus until 7am).
I was getting the impression the golf club were trying to insinuate the unplayable condition of their greens on the Back 9 was my fault, meaning that golfers playing a an early tee-time priced at €175 euro for Golf/Clubs/Buggy etc, would potentially be met with unplayable greens (surely not - if the course is open for play all the greens are expected to be in good condition throughout the course, regardless off when a golfer teed off)???
After providing an accurate account of my time at the Gloria Golf Club (along with images of the damaged greens I simply could not play on), the reservations team member again came back to me in the swimming pool with my daughter and advised that the golf club had made a mistake (referring to the 06.15 tee-time not being me but someone else) and I was advised that my prebooked round on the Gloria Old Course on Sunday 25/05 would be complimentary (exactly what was advised to me at the Gloria Golf Club).
I must stress the extreme anxiety I was experiencing having to listen to numerous changes of communications from Gloria Golf Club to me via the Gloria Verde Reservations staff member who through no fault of her own, didn’t have any comprehension of the game of golf nor the understanding of course conditions that golfers expect (especially on courses reputed to be recognised and priced at championship level), yet through no fault of her own, I recognise she was simply relaying the ever changing messages that the Golf Club had advised.
Frustrated, extremely disappointed, weary & apprehensive of the entire episode that had now unfolded over the course of my actual holiday (4 days at this point), i decided to decline the complimentary round offered to play their Old Course as the excitement had been eradicated as a result of my horrible experience and the seemingly implications from the golf club, that my concerns did not warrant the dignified respect which I for one uphold each time I play the game of golf. I simply requested a Refund due to my golfing experience being ruined by the Golf Clubs failure to provide a playable 18 hole golf course that I was prepared to pay for in good faith.
It was at this point my wife (recognising the stress that this episode was having on my mental health & our family holiday), my wife advised the Gloria Verde Reservations Team that I declined the complimentary offer and requested that any costs incurred on our hotel bill are removed.
Another member of the Gloria Verde reservations team then became involved and to cut a long explanation short, advised me on Saturday 24/05/25 that Gloria Golf Club were not providing a refund of the €175 charges incurred on my hotel bill for my round of golf on their New Course (that was not fully completed due to the horrible conditions of the greens)???? At this point I had to leave the conversation as I felt the member of staff was committed to misunderstanding my genuine concerns and I was tired trying to explain myself time and time again only to receive different versions of communication that ignored the facts.
It also gave me time to de-stress and get my head around this entire situation including the mixed communications that have ended in chaos and me feeling totally stressed and upset.
This staff member then continued to advise my wife of further communications they had received from the Golf Club stating they have evidence I played their full 18 holes on their New Course & that no complimentary round or refund would be forthcoming (this is totally false and I have advised above that I continued on the course with hope that some greens would be playable on the back 9, they weren’t).
I don’t think any golfer reading this would disagree with my actions of progressing the remainder of the course hoping to play ANY greens that were in good condition - If I had not done so, I’d have lodged my disappointment with the Caddy Master & Golf Club a lot earlier than approx 09.30-10am (remember, I teed off shortly after 07.30am), meaning I still lodged my complaint approx 2hrs after commencing my round. A standard 18 X Holes round of golf in any country would be estimated at 4hrs, maybe more if playing the course for the first time (which I was)🫣🫣🫣🫣
The reservations team staff member then continued to provide her own perception of what they had been advised by the Golf Club (basically if the Golf Club say I covered distances of 18 holes then the golf club are correct to refuse a refund). Yet more communications supporting the the Golf Club without any understanding of golfing expectations from the customer who had previously provided proof where images clearly showed the unplayable greens (see attached)
Maybe the reactions from this 2nd Reservations Team member arose due to me leaving the conversation they had previously relayed furthermore, it seems this staff members further conversation became passive aggressive when advising my wife that the matter will not be resolved without me being there and referred to my option to write a Trip Advisor review about my concerns about Gloria Golf Club as a threat made by me, but this is so not true, Trip Advisor (a social media organisation the Gloria Verde hotel welcomes) was the only option left where I could advise an independent audience of knowledgable golfers about my plight to ensure the same thing doesn’t happen to them .
My families relationship with this reservations team member (who unnecessarily had involved herself in this situation, while her colleague had already tried her best to have the matter resolved) , was actually quite friendly but unfortunately involving herself in this matter at such a late stage, simply created further unnecessary chaos and stress for me to try and grasp the different versions of communications relayed to me on several occasions between Wednesday 21/05 & Saturday 24/05/2025.
The communications allegedly received from Gloria went from me receiving an apology and a complimentary round of golf on Gloria’s OLD Course (directly from the golf club) in recognition of my plight, to the same complimentary round becoming Free Club Hire & Buggy hire ONLY (that I would still have to pay the green fee of €95. charged for a service that had all B9 greens with deep spike marks thus UNPLAYABLE) and only after the stress & anxiety of this complaint having a negative impact on my health & requesting any charges to be removed from my Gloria Verde Hotel Bill, the complimentary offer was removed and I was advised I will be be charged €175 for the disappointment I experienced through no fault of my own.
I was aware of the negative Trip Advisor reviews about Gloria Golf Club (including golfers frustrations regarding complaints & lack of communications) before I arrived, but never thought a Golf Club would behave in this manner when they clearly are aware the greens on the Back 9 of their NEW Course were unplayable at the times I have provided in an honest and factual manner (see images attached & make your own mind up before booking with this golf club), such a horrible experience that our family have had to endure unnecessarily during what has been a wonderful family holiday staying at the Gloria Verde Resort in Belek/Atalya (look out for my very positive review of this hotel that we loved despite of the above).
Come on Gloria Golf, resolve this type of complaint in a quicker timescale with people who are appointed to understand golf & the expectations of golfers while playing your golf courses but more importantly, your communications must be strengthened for English speaking golfers who are being forced to play other courses in Belek rather than experience what o have done for 4 x days following my complaint and while on holiday, very poor guys, where’s the integrity on this matter👎👎👎👎
翻译：2025年5月20日星期二，我通过酒店的免费班车在土耳其贝莱克短暂停留，安排了第一次高尔夫体验。2025年5月21日星期三，我乘坐酒店早上7点的班车抵达格洛丽亚高尔夫俱乐部，迫不及待地想体验一下全新的球场。
我拍了一些球场入口和练习区的照片和录像，然后前往高尔夫商店登记我8点3分的开球时间。
一位友好的女工作人员接待了我，她前一天帮我安排了预订。我通过酒店房号信息登记后，她建议我可以比8点3分的开球时间提前开球。于是我按照建议前往球童服务区，在那里他们为我提供了一套预订好的Ping球杆和一辆高尔夫球车，以支持我的高尔夫体验，全包费用共计175欧元。
在收到一些关于我的球车的说明以及在球场打完一小时后会定期提供茶点后，我前往格洛丽亚新球场的1号发球台，在等待2号球开始他们的一轮比赛的同时，我进一步记录了我第一次体验到的美景。
我在7点30分后不久开球，开始欣赏球场和它的设置。
我打完了前9个洞，然后前往第10个洞。当我到达果岭时，我发现果岭表面布满了深深的钉痕，几乎不可能把球推到任何地方，更不用说靠近球洞了。我心想这只是个小插曲，然后我继续前往第11个果岭，在那里我再次看到了同样深深的钉痕。
我非常失望，也无法在这个果岭上推杆，于是开始用手机记录受损的果岭表面，以此证明这些受损的果岭彻底毁掉了我在格洛丽亚新球场的高尔夫体验。
由于无法在这些果岭上推杆，我继续返回会所，继续向12-18洞打了几杆，看看这些果岭是否还能打。结果却发现球场后九洞的所有果岭上都布满了深深的钉痕，虽然我尝试了几次，但都无法打球，我不得不抬起球，这也毁掉了我在这座美丽球场前九洞体验到的乐趣和预期的高尔夫条件。
在我的旅途中，我终于在第16洞球道上遇到了一位工作人员，他为我提供了茶点（比开球前通知的时间要晚）。
开球后大约两小时，我终于离开了球场。我去了高尔夫商店，退还了我的球车和球杆，并向高尔夫商店的售货员反映果岭上的钉子问题以及我因此无法完整打完他们的球场的失望之情。
上午10点左右，我联系了一位先生，他听取了我的投诉，并查看了受损果岭的图片，正是这些图片让我无法打完18洞。在与果岭管理员沟通后，他告诉我后九洞的所有果岭都没有被“碾压”。在道了歉之后，他告诉我，我接下来预订的格洛丽亚老球场的比赛将免费。我感谢他的理解，和他握了握手（这需要通过闭路电视监控才能获得）。我了解到至少在接下来的30分钟内没有提供任何茶点或食物后，我乘坐酒店的班车离开了度假村，并及时回到酒店吃早餐，心想我的问题已经得到了友好解决（显然并非如此，请继续阅读）。
我也向友善的 Murtauya（Gloria Verde 酒店预订团队）汇报了他的糟糕经历，她建议她联系 Gloria GC 反映我的担忧，并最初表示高尔夫俱乐部已经联系过她，告知她我 6:15 开球，所以果岭状况不佳（这完全是胡扯，我 6:15 就在卧室里，直到早上 7 点才乘坐酒店班车离开酒店）。
我感觉高尔夫俱乐部试图暗示后 9 洞果岭无法打球是我的错，这意味着如果球手提前开球，花费 175 欧元（包括高尔夫球/球杆/球车等），可能会遇到无法打球的果岭（当然不会——如果球场开放，那么无论球手何时开球，整个球场的所有果岭都应该保持良好状态）？？？
在准确描述了我在格洛丽亚高尔夫俱乐部的体验后（还附上了受损果岭的图片，我根本无法在上面打球），预订团队的工作人员又回到泳池边，告诉我高尔夫俱乐部犯了一个错误（6:15 的开球时间不是我而是别人），并告知我预订的 5 月 25 日（周日）在格洛丽亚老球场的比赛将免费（这与格洛丽亚高尔夫俱乐部告知我的完全一样）。
我必须强调，我当时极度焦虑，不得不通过格洛丽亚维尔德预订中心的工作人员反复沟通，听取格洛丽亚高尔夫俱乐部发来的通知。这位工作人员并非出于自身原因，对高尔夫运动和球场条件一无所知，尤其不了解高尔夫球手所期望的球场条件（尤其是在那些享有盛誉、价格达到锦标赛级别的球场）。然而，我意识到，她只是在传达高尔夫俱乐部不断变化的信息，这并非出于自身原因。
我感到沮丧、极度失望、疲惫不堪，而且对整个假期（此时已是4天）中发生的事情感到忧虑，我决定拒绝他们提供的免费打一轮老球场的机会，因为那次糟糕的经历已经让我的兴奋感荡然无存，而且高尔夫俱乐部似乎暗示，我的担忧不值得我每次打高尔夫时都应有的尊重。我只是因为高尔夫俱乐部未能提供可打球的18洞高尔夫球场而毁了我的高尔夫体验，而我本来愿意诚心付费，所以申请退款。
就在这时，我的妻子（意识到这件事对我的心理健康和家庭度假造成的压力）告诉格洛丽亚·维德 (Gloria Verde) 预订团队，我拒绝了这项免费优惠，并要求取消我们酒店账单上的任何费用。
格洛丽亚·维德预订团队的另一名成员随后介入，长话短说，他在2025年5月24日星期六告诉我，格洛丽亚高尔夫俱乐部不会退还我在其新球场（由于果岭状况糟糕，球场尚未完全完工）打了一轮高尔夫球所产生的175欧元酒店费用？？？此时我不得不结束谈话，因为我觉得这位工作人员误解了我真正的担忧，我一次又一次地试图解释，却只收到不同版本的、无视事实的解释，真是太累了。
这也让我有时间放松一下，理清整个情况，包括那些最终导致混乱的混乱沟通，以及我感到非常紧张和不安。
这位工作人员随后继续告诉我妻子，他们收到了高尔夫俱乐部的进一步通知，称他们有证据表明我在新球场打满了18个洞，并且不会提供免费一轮或退款（这完全是谎言，我上面已经说过，我继续打球是希望后9洞有一些果岭可以打，但事实并非如此）。
我想任何读到这篇文章的高尔夫球手都不会反对我继续打完剩下的球场，希望能打到任何状态良好的果岭——如果我不这样做，我就会比上午9:30-10点更早的时候向球童大师和高尔夫俱乐部提出我的不满（记住，我是在早上7:30后不久开球的），这意味着我在开始一轮比赛后大约2小时才提出投诉。在任何国家，一场标准的18洞高尔夫比赛估计需要4个小时，如果是第一次打这个球场（我就是第一次），时间可能会更长🫣🫣🫣🫣
预订团队的工作人员继续阐述她对高尔夫俱乐部建议的看法（基本上，如果高尔夫俱乐部说我打了18洞，那么高尔夫俱乐部拒绝退款是正确的）。然而，高尔夫俱乐部却在与客户沟通时，却丝毫没有理解客户的高尔夫期望，而客户此前曾提供过证据，证明果岭清晰可见（见附件）。
这位预订团队的第二位成员的反应或许是因为我离开了他们之前转达的对话。此外，这位工作人员似乎在进一步的对话中变得消极被动，他告诉我妻子，如果我不在场，事情就无法解决，并称我选择在Trip Advisor上撰写关于Gloria高尔夫俱乐部的担忧的评论，是我发出的威胁。但这完全不是事实，Trip Advisor（Gloria Verde酒店欢迎的社交媒体平台）是我唯一可以向一群知识渊博的高尔夫球手讲述我遭遇的建议，以确保他们不会遭遇同样的事情。
我家人与这位预订团队成员的关系其实还算友好（她不必要地卷入了此事，而她的同事已经尽力解决了这个问题），但不幸的是，她这么晚才介入此事，只会给我带来更多不必要的混乱和压力，让我不得不努力理解2025年5月21日星期三至24日星期六期间多次传达给我的不同版本的沟通。
据称，Gloria 向我道歉，并承认我的困境，允许我免费在 Gloria 的老球场打一轮高尔夫球（直接来自高尔夫俱乐部），但同样的免费球轮变成了免费球杆租赁和球车租赁（我仍然需要支付 95 欧元的果岭费，而这项服务的所有 B9 果岭上都有很深的钉痕，因此无法打球）。直到这次投诉对我的健康造成了负面影响，我感到压力和焦虑，并要求从我的 Gloria Verde 酒店账单中取消所有费用后，免费优惠才被取消，并被告知我将因我无辜经历的失望而被收取 175 欧元的费用。
在我抵达之前，我注意到TripAdvisor上关于Gloria高尔夫俱乐部的负面评论（包括球友们对投诉和缺乏沟通的不满），但我从未想过一家高尔夫俱乐部会如此行事，他们明明知道新球场后九洞的果岭在当时无法打球，我以诚实和事实的方式提供了这些信息（请参阅附图，在预订这家高尔夫俱乐部之前请自行判断），我们一家人不得不忍受如此糟糕的经历，尽管我们一家在贝莱克/阿塔利亚的Gloria Verde度假村度过了一个美好的家庭假期（请留意我对这家酒店的非常积极的评价，尽管如此，我们仍然非常喜欢这家酒店）。
来吧，Gloria Golf，尽快解决此类投诉，指派专人了解高尔夫运动以及高尔夫球手在你们的高尔夫球场上的期望，但更重要的是，你们必须加强与英语高尔夫球手的沟通，他们被迫在贝莱克的其他球场打球，而不是经历我在投诉后 4 天和度假期间所经历的一切，非常可怜的家伙，这件事的诚信在哪里👎👎👎👎
我拍了一些球场入口和练习区的照片和录像，然后前往高尔夫商店登记我8点3分的开球时间。
一位友好的女工作人员接待了我，她前一天帮我安排了预订。我通过酒店房号信息登记后，她建议我可以比8点3分的开球时间提前开球。于是我按照建议前往球童服务区，在那里他们为我提供了一套预订好的Ping球杆和一辆高尔夫球车，以支持我的高尔夫体验，全包费用共计175欧元。
在收到一些关于我的球车的说明以及在球场打完一小时后会定期提供茶点后，我前往格洛丽亚新球场的1号发球台，在等待2号球开始他们的一轮比赛的同时，我进一步记录了我第一次体验到的美景。
我在7点30分后不久开球，开始欣赏球场和它的设置。
我打完了前9个洞，然后前往第10个洞。当我到达果岭时，我发现果岭表面布满了深深的钉痕，几乎不可能把球推到任何地方，更不用说靠近球洞了。我心想这只是个小插曲，然后我继续前往第11个果岭，在那里我再次看到了同样深深的钉痕。
我非常失望，也无法在这个果岭上推杆，于是开始用手机记录受损的果岭表面，以此证明这些受损的果岭彻底毁掉了我在格洛丽亚新球场的高尔夫体验。
由于无法在这些果岭上推杆，我继续返回会所，继续向12-18洞打了几杆，看看这些果岭是否还能打。结果却发现球场后九洞的所有果岭上都布满了深深的钉痕，虽然我尝试了几次，但都无法打球，我不得不抬起球，这也毁掉了我在这座美丽球场前九洞体验到的乐趣和预期的高尔夫条件。
在我的旅途中，我终于在第16洞球道上遇到了一位工作人员，他为我提供了茶点（比开球前通知的时间要晚）。
开球后大约两小时，我终于离开了球场。我去了高尔夫商店，退还了我的球车和球杆，并向高尔夫商店的售货员反映果岭上的钉子问题以及我因此无法完整打完他们的球场的失望之情。
上午10点左右，我联系了一位先生，他听取了我的投诉，并查看了受损果岭的图片，正是这些图片让我无法打完18洞。在与果岭管理员沟通后，他告诉我后九洞的所有果岭都没有被“碾压”。在道了歉之后，他告诉我，我接下来预订的格洛丽亚老球场的比赛将免费。我感谢他的理解，和他握了握手（这需要通过闭路电视监控才能获得）。我了解到至少在接下来的30分钟内没有提供任何茶点或食物后，我乘坐酒店的班车离开了度假村，并及时回到酒店吃早餐，心想我的问题已经得到了友好解决（显然并非如此，请继续阅读）。
我也向友善的 Murtauya（Gloria Verde 酒店预订团队）汇报了他的糟糕经历，她建议她联系 Gloria GC 反映我的担忧，并最初表示高尔夫俱乐部已经联系过她，告知她我 6:15 开球，所以果岭状况不佳（这完全是胡扯，我 6:15 就在卧室里，直到早上 7 点才乘坐酒店班车离开酒店）。
我感觉高尔夫俱乐部试图暗示后 9 洞果岭无法打球是我的错，这意味着如果球手提前开球，花费 175 欧元（包括高尔夫球/球杆/球车等），可能会遇到无法打球的果岭（当然不会——如果球场开放，那么无论球手何时开球，整个球场的所有果岭都应该保持良好状态）？？？
在准确描述了我在格洛丽亚高尔夫俱乐部的体验后（还附上了受损果岭的图片，我根本无法在上面打球），预订团队的工作人员又回到泳池边，告诉我高尔夫俱乐部犯了一个错误（6:15 的开球时间不是我而是别人），并告知我预订的 5 月 25 日（周日）在格洛丽亚老球场的比赛将免费（这与格洛丽亚高尔夫俱乐部告知我的完全一样）。
我必须强调，我当时极度焦虑，不得不通过格洛丽亚维尔德预订中心的工作人员反复沟通，听取格洛丽亚高尔夫俱乐部发来的通知。这位工作人员并非出于自身原因，对高尔夫运动和球场条件一无所知，尤其不了解高尔夫球手所期望的球场条件（尤其是在那些享有盛誉、价格达到锦标赛级别的球场）。然而，我意识到，她只是在传达高尔夫俱乐部不断变化的信息，这并非出于自身原因。
我感到沮丧、极度失望、疲惫不堪，而且对整个假期（此时已是4天）中发生的事情感到忧虑，我决定拒绝他们提供的免费打一轮老球场的机会，因为那次糟糕的经历已经让我的兴奋感荡然无存，而且高尔夫俱乐部似乎暗示，我的担忧不值得我每次打高尔夫时都应有的尊重。我只是因为高尔夫俱乐部未能提供可打球的18洞高尔夫球场而毁了我的高尔夫体验，而我本来愿意诚心付费，所以申请退款。
就在这时，我的妻子（意识到这件事对我的心理健康和家庭度假造成的压力）告诉格洛丽亚·维德 (Gloria Verde) 预订团队，我拒绝了这项免费优惠，并要求取消我们酒店账单上的任何费用。
格洛丽亚·维德预订团队的另一名成员随后介入，长话短说，他在2025年5月24日星期六告诉我，格洛丽亚高尔夫俱乐部不会退还我在其新球场（由于果岭状况糟糕，球场尚未完全完工）打了一轮高尔夫球所产生的175欧元酒店费用？？？此时我不得不结束谈话，因为我觉得这位工作人员误解了我真正的担忧，我一次又一次地试图解释，却只收到不同版本的、无视事实的解释，真是太累了。
这也让我有时间放松一下，理清整个情况，包括那些最终导致混乱的混乱沟通，以及我感到非常紧张和不安。
这位工作人员随后继续告诉我妻子，他们收到了高尔夫俱乐部的进一步通知，称他们有证据表明我在新球场打满了18个洞，并且不会提供免费一轮或退款（这完全是谎言，我上面已经说过，我继续打球是希望后9洞有一些果岭可以打，但事实并非如此）。
我想任何读到这篇文章的高尔夫球手都不会反对我继续打完剩下的球场，希望能打到任何状态良好的果岭——如果我不这样做，我就会比上午9:30-10点更早的时候向球童大师和高尔夫俱乐部提出我的不满（记住，我是在早上7:30后不久开球的），这意味着我在开始一轮比赛后大约2小时才提出投诉。在任何国家，一场标准的18洞高尔夫比赛估计需要4个小时，如果是第一次打这个球场（我就是第一次），时间可能会更长🫣🫣🫣🫣
预订团队的工作人员继续阐述她对高尔夫俱乐部建议的看法（基本上，如果高尔夫俱乐部说我打了18洞，那么高尔夫俱乐部拒绝退款是正确的）。然而，高尔夫俱乐部却在与客户沟通时，却丝毫没有理解客户的高尔夫期望，而客户此前曾提供过证据，证明果岭清晰可见（见附件）。
这位预订团队的第二位成员的反应或许是因为我离开了他们之前转达的对话。此外，这位工作人员似乎在进一步的对话中变得消极被动，他告诉我妻子，如果我不在场，事情就无法解决，并称我选择在Trip Advisor上撰写关于Gloria高尔夫俱乐部的担忧的评论，是我发出的威胁。但这完全不是事实，Trip Advisor（Gloria Verde酒店欢迎的社交媒体平台）是我唯一可以向一群知识渊博的高尔夫球手讲述我遭遇的建议，以确保他们不会遭遇同样的事情。
我家人与这位预订团队成员的关系其实还算友好（她不必要地卷入了此事，而她的同事已经尽力解决了这个问题），但不幸的是，她这么晚才介入此事，只会给我带来更多不必要的混乱和压力，让我不得不努力理解2025年5月21日星期三至24日星期六期间多次传达给我的不同版本的沟通。
据称，Gloria 向我道歉，并承认我的困境，允许我免费在 Gloria 的老球场打一轮高尔夫球（直接来自高尔夫俱乐部），但同样的免费球轮变成了免费球杆租赁和球车租赁（我仍然需要支付 95 欧元的果岭费，而这项服务的所有 B9 果岭上都有很深的钉痕，因此无法打球）。直到这次投诉对我的健康造成了负面影响，我感到压力和焦虑，并要求从我的 Gloria Verde 酒店账单中取消所有费用后，免费优惠才被取消，并被告知我将因我无辜经历的失望而被收取 175 欧元的费用。
在我抵达之前，我注意到TripAdvisor上关于Gloria高尔夫俱乐部的负面评论（包括球友们对投诉和缺乏沟通的不满），但我从未想过一家高尔夫俱乐部会如此行事，他们明明知道新球场后九洞的果岭在当时无法打球，我以诚实和事实的方式提供了这些信息（请参阅附图，在预订这家高尔夫俱乐部之前请自行判断），我们一家人不得不忍受如此糟糕的经历，尽管我们一家在贝莱克/阿塔利亚的Gloria Verde度假村度过了一个美好的家庭假期（请留意我对这家酒店的非常积极的评价，尽管如此，我们仍然非常喜欢这家酒店）。
来吧，Gloria Golf，尽快解决此类投诉，指派专人了解高尔夫运动以及高尔夫球手在你们的高尔夫球场上的期望，但更重要的是，你们必须加强与英语高尔夫球手的沟通，他们被迫在贝莱克的其他球场打球，而不是经历我在投诉后 4 天和度假期间所经历的一切，非常可怜的家伙，这件事的诚信在哪里👎👎👎👎
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