点评:I've been going to this shop since I was a young child, and have nearly 100% been satisfied. I went in today with a friend of mine. We were really surprised by the lack of choices in the prepackaged items. There were no variety bags, but mainly prepackaged chippers throughout that section. They did have boxes with a variety of chocolates and some of the platters, but the boxes were not even sealed, neither inside nor outside the box, and there were no boxes for display purposes so you could see what was inside! Without any protection I did not want to purchase any of those. Though it was not busy, and there were three women behind the counter not a single one asked us if we needed any assistance. One smiled, and the other two were as sober and as deadpan and antisocial as could be. We each purchased items and I'm not sure if the woman who helped us even said thank you because she mumbled so low. I inquired about a couple things but I was met with disinterested eyes and no words. Without asking she threw away my receipt, and I requested to have it so she took the crumpled receipt out of the drawer and set it on the counter with no words. My friend made her purchase after me and she did the same thing, rather than ask she threw her receipt and my friend had to ask if she could retrieve the receipt. I am not eager to go back at any time soon. Customer service has definitely changed. Such a shame.
翻译:我从小时候起就经常光顾这家店,几乎每次都感到满意。今天我和一位朋友一起去的。让我们大吃一惊的是,预包装食品的种类居然少得可怜。那个区域几乎没有混合口味的巧克力袋装产品,大多都是单独包装的巧克力片。虽然店里有装着多种巧克力的礼盒以及一些拼盘,但这些盒子无论是内部还是外部都根本没有密封。店里没有用来展示商品的盒子,所以根本看不到里面装的是什么!由于没有任何防护措施,我都不想买那里的任何东西。虽然店里没什么人,柜台后面还有三位女店员,但她们没有一个人来询问我们是否需要帮忙。其中一人笑了笑,另外两人则面无表情、冷淡至极,简直就像拒人于千里之外。我们各自买了些东西,我甚至不确定帮忙的那位女店员有没有说“谢谢”,因为她说话的声音实在太小了。我询问了几件事,但得到的只是漠不关心的眼神以及沉默以对。她甚至没经我同意就把我的收据扔掉了;我提出想要回收据后,她才从抽屉里拿出那张皱巴巴的收据,一言不发地放在柜台上。我的朋友在我之后结账,她也是同样的做法——没问我就把收据扔掉了,最后我朋友只好开口请求才能拿回自己的收据。短期内我可不想再光顾了。这里的客户服务水平确实大不如前了。真可惜啊。