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Ella R
Absolutely disgusting
Mildura Visitor Information Centre的点评
点评：Extremely Disappointed – Appalling Customer Service
We called Mildura Paddle Steamers in advance to inform them we had tested positive for COVID-19 and could not attend our booking. We did the right thing by notifying them early and avoiding the risk of exposing others. Despite this, they refused to refund us.
Their complete lack of empathy and basic decency is disgraceful. Punishing customers for being responsible is not just bad business — it’s unethical. We will absolutely never be booking with them again and will be warning others to steer clear. We could’ve come and exposed everyone as they told us we could but we had the locals/ tourists interest in heart. Disgusted by this
I also want to add, while we were communicating trying to have a humane conversation between the info centre and the paddle steamers both would say it was the others polices and procedures. If you’re going to run a business I suggest you know whose polices and procedures are what.
We called Mildura Paddle Steamers in advance to inform them we had tested positive for COVID-19 and could not attend our booking. We did the right thing by notifying them early and avoiding the risk of exposing others. Despite this, they refused to refund us.
Their complete lack of empathy and basic decency is disgraceful. Punishing customers for being responsible is not just bad business — it’s unethical. We will absolutely never be booking with them again and will be warning others to steer clear. We could’ve come and exposed everyone as they told us we could but we had the locals/ tourists interest in heart. Disgusted by this
I also want to add, while we were communicating trying to have a humane conversation between the info centre and the paddle steamers both would say it was the others polices and procedures. If you’re going to run a business I suggest you know whose polices and procedures are what.
翻译：极其失望——糟糕的客户服务
我们提前致电米尔杜拉明轮船公司，告知他们我们的新冠病毒检测呈阳性，无法前往预订的地点。我们做了正确的事，提前通知他们，避免了将病毒传染给他人的风险。尽管如此，他们仍然拒绝退款。
他们完全缺乏同理心和基本的礼貌，真是可耻。惩罚负责任的顾客不仅是糟糕的商业行为，更是不道德的。我们绝对不会再预订他们的船了，也会警告其他人不要来。我们本可以像他们说的那样，把病毒传染给所有人，但我们当时心系当地居民/游客的利益。对此深感厌恶。
我还想补充一点，当我们试图在信息中心和明轮船公司之间进行人性化的沟通时，双方都说这是对方的政策和程序。如果你要经营一家企业，我建议你了解一下谁的政策和程序是什么样的。
我们提前致电米尔杜拉明轮船公司，告知他们我们的新冠病毒检测呈阳性，无法前往预订的地点。我们做了正确的事，提前通知他们，避免了将病毒传染给他人的风险。尽管如此，他们仍然拒绝退款。
他们完全缺乏同理心和基本的礼貌，真是可耻。惩罚负责任的顾客不仅是糟糕的商业行为，更是不道德的。我们绝对不会再预订他们的船了，也会警告其他人不要来。我们本可以像他们说的那样，把病毒传染给所有人，但我们当时心系当地居民/游客的利益。对此深感厌恶。
我还想补充一点，当我们试图在信息中心和明轮船公司之间进行人性化的沟通时，双方都说这是对方的政策和程序。如果你要经营一家企业，我建议你了解一下谁的政策和程序是什么样的。
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