下载App
资质规则
旅行
账户
Katie E
Shocking management, don't deal with phone users
Hull New Theatre的点评
点评：Twice I've now been to shows in 2025 and 2026 and twice we've had problems with people going on their phones despite pleading with staff before/during/after the show to beware of issues and deal with it. £200 spent on tickets per show, so £400 in total where I can't take in the theatre a can of deodorant but staff don't actively challenge and or confiscate phones from people who are ruining shows for others.
Just went to a performance for Miss Saigon where a man was texting and my Mum who's in her 60s politely asked him to turn it off. He then got angry with her and shouted at her towards the end of the show and my Mum was shaking and trying to get someone to help. The woman my Mum gestured to look scared and did not help my Mum at all, and I was trying to understand what had happened when I realised the guy was shouting at my Mum and soon backed off when I approached him with my Dad. We tried to speak with the manager at the end of the show and waited for 20 mins asking repeatedly to speak to management, who whilst only 5 metres away at the door (waiting for an ambulance at the door which is ofc understandable but we weren't even acknowledged by her and she was clearly avoiding us).
Why are we having to deal with this spending a fortune and my Mum comes out of a theatre show shaking from some guy shouting at her with no support from staff? Shocking management and a horrible experience despite showing some amazing shows, it's been ruined for us and we will be formally complaining and not going again.
Just went to a performance for Miss Saigon where a man was texting and my Mum who's in her 60s politely asked him to turn it off. He then got angry with her and shouted at her towards the end of the show and my Mum was shaking and trying to get someone to help. The woman my Mum gestured to look scared and did not help my Mum at all, and I was trying to understand what had happened when I realised the guy was shouting at my Mum and soon backed off when I approached him with my Dad. We tried to speak with the manager at the end of the show and waited for 20 mins asking repeatedly to speak to management, who whilst only 5 metres away at the door (waiting for an ambulance at the door which is ofc understandable but we weren't even acknowledged by her and she was clearly avoiding us).
Why are we having to deal with this spending a fortune and my Mum comes out of a theatre show shaking from some guy shouting at her with no support from staff? Shocking management and a horrible experience despite showing some amazing shows, it's been ruined for us and we will be formally complaining and not going again.
翻译：2025年和2026年我分别看了两场演出，两次都遇到了有人在看戏时玩手机的问题。尽管我们在演出前、演出中和演出后都恳求工作人员注意并处理这个问题，但还是有人在看戏时玩手机。每场演出票价200英镑，总共花了400英镑。我连一罐除臭剂都不能带进剧院，但工作人员却不主动制止或没收那些影响他人观剧体验的手机。
我刚去看了一场《西贡小姐》，一个男人在发短信，我六十多岁的妈妈礼貌地请他关掉手机。结果他却对妈妈发火，在演出快结束的时候冲她大喊大叫。我妈妈当时浑身发抖，想找人帮忙。我妈妈身边的那位女士装出一副害怕的样子，完全没有帮她。我正想弄明白发生了什么事，才发现那个男人在冲我妈妈大喊大叫。我和爸爸走过去之后，他才退缩了。演出结束后，我们试图和经理沟通，等了20分钟，反复要求见管理人员。当时她就在门口，离我们只有5米远（当然，她当时在门口等救护车，这可以理解，但她甚至都没理我们，明显是在躲着我们）。
我们花了那么多钱，为什么还要经历这种事？我妈妈看完演出出来，被一个男人冲她大喊大叫，吓得浑身发抖，而且工作人员也没有提供任何帮助。管理太差劲了，体验糟糕透顶。虽然演出很精彩，但这次经历彻底毁了我们的好心情。我们会正式投诉，以后也不会再去了。
我刚去看了一场《西贡小姐》，一个男人在发短信，我六十多岁的妈妈礼貌地请他关掉手机。结果他却对妈妈发火，在演出快结束的时候冲她大喊大叫。我妈妈当时浑身发抖，想找人帮忙。我妈妈身边的那位女士装出一副害怕的样子，完全没有帮她。我正想弄明白发生了什么事，才发现那个男人在冲我妈妈大喊大叫。我和爸爸走过去之后，他才退缩了。演出结束后，我们试图和经理沟通，等了20分钟，反复要求见管理人员。当时她就在门口，离我们只有5米远（当然，她当时在门口等救护车，这可以理解，但她甚至都没理我们，明显是在躲着我们）。
我们花了那么多钱，为什么还要经历这种事？我妈妈看完演出出来，被一个男人冲她大喊大叫，吓得浑身发抖，而且工作人员也没有提供任何帮助。管理太差劲了，体验糟糕透顶。虽然演出很精彩，但这次经历彻底毁了我们的好心情。我们会正式投诉，以后也不会再去了。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
