旅行
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christianvincent2018
Remember who is the customer
K2 Crawley的点评
点评：I have had two recent experiences of K2 policies that make me feel that the K2 management need to be reminded that they actually provide a service to paying customers and not cash cows.
I pay K2 a not inconsiderable monthly membership fee, purely to ensure that I have the right to book busy fitness classes two weeks in advance. On one occasion, I woke up in the morning feeling really ill so I had to cancel the booking for my 1130am class. I was fined about 10% of my monthly fee, because the cancellation was done under 4 hours of the start of the class i.e after 730am!!!
The second incident relates to lost property - in this case an £80 steel HydrateSpark water bottle purchased from Apple, that I left in the K2 changing rooms at about 10pm one night. I called K2 first thing the next morning to ask if the bottle had been handed in. Imagine m disdain when I was told that cleaners are instructed to throw away all water bottles and not hand them in. Obviously this is a sensible policy for plastic water bottles but is totally ridiculous for reusable bottles - especially ones like mine which are used to ensure hydration which is critical for managing a health condition. The reason that companies have lost property is because things of value sometime get forgotten including water bottles!!!
I pay K2 a not inconsiderable monthly membership fee, purely to ensure that I have the right to book busy fitness classes two weeks in advance. On one occasion, I woke up in the morning feeling really ill so I had to cancel the booking for my 1130am class. I was fined about 10% of my monthly fee, because the cancellation was done under 4 hours of the start of the class i.e after 730am!!!
The second incident relates to lost property - in this case an £80 steel HydrateSpark water bottle purchased from Apple, that I left in the K2 changing rooms at about 10pm one night. I called K2 first thing the next morning to ask if the bottle had been handed in. Imagine m disdain when I was told that cleaners are instructed to throw away all water bottles and not hand them in. Obviously this is a sensible policy for plastic water bottles but is totally ridiculous for reusable bottles - especially ones like mine which are used to ensure hydration which is critical for managing a health condition. The reason that companies have lost property is because things of value sometime get forgotten including water bottles!!!
翻译：我最近有两次 K2 政策的经历，这让我觉得 K2 管理层需要被提醒，他们实际上是为付费客户提供服务，而不是摇钱树。
我向 K2 支付了一笔不小的月度会员费，纯粹是为了确保我有权提前两周预订繁忙的健身课程。有一次，我早上醒来时感觉非常不舒服，所以我不得不取消上午 11:30 的课程预订。我被罚款约 10% 的月费，因为取消是在课程开始前 4 小时内完成的，即早上 7:30 之后！！！
第二起事件与丢失财产有关 - 在这种情况下，一个价值 80 英镑的钢制 HydrateSpark 水瓶从 Apple 购买，我一天晚上 10 点左右把它留在了 K2 更衣室。第二天早上，我第一件事就是打电话给 K2，询问瓶子是否已经交回。当我被告知清洁工被要求扔掉所有水瓶而不是交回时，我感到多么不屑。显然，这对于塑料水瓶来说是一项明智的政策，但对于可重复使用的瓶子来说却完全是荒谬的——尤其是像我这样的瓶子，它们用于确保水分补充，这对于管理健康状况至关重要。公司损失财产的原因是，有时人们会忘记有价值的东西，包括水瓶！！！
我向 K2 支付了一笔不小的月度会员费，纯粹是为了确保我有权提前两周预订繁忙的健身课程。有一次，我早上醒来时感觉非常不舒服，所以我不得不取消上午 11:30 的课程预订。我被罚款约 10% 的月费，因为取消是在课程开始前 4 小时内完成的，即早上 7:30 之后！！！
第二起事件与丢失财产有关 - 在这种情况下，一个价值 80 英镑的钢制 HydrateSpark 水瓶从 Apple 购买，我一天晚上 10 点左右把它留在了 K2 更衣室。第二天早上，我第一件事就是打电话给 K2，询问瓶子是否已经交回。当我被告知清洁工被要求扔掉所有水瓶而不是交回时，我感到多么不屑。显然，这对于塑料水瓶来说是一项明智的政策，但对于可重复使用的瓶子来说却完全是荒谬的——尤其是像我这样的瓶子，它们用于确保水分补充，这对于管理健康状况至关重要。公司损失财产的原因是，有时人们会忘记有价值的东西，包括水瓶！！！
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