点评:Was due to visit this spa today with a friend. They decided to call us when we was already an hour into our journey there to tell us they had cancelled our day because the therapist had called in sick! Since there was no time for us to sort anything else we asked if we could still come for the facilities and food and they said we wouldn’t be entitled to the food as it is not longer a ‘package’ the receptionist was rude and very unhelpful. When we asked for a refund this appeared an inconvenience for them due to the snappy response from the receptionist. This is absolutely shocking service. We had been looking forward to this as we are currently in very stressful circumstances and a much needed relaxing spa day was just what we wanted. Instead we had a wasted trip. Had they been more accommodating I would have been understanding but their pig ignorant attitude means I will never visit this spa and most certainly won’t be recommending it to any friends or family.
翻译:今天本来要和朋友一起去这家水疗中心。我们出发已经一个小时了,他们决定打电话告诉我们,他们取消了我们的行程,因为理疗师请病假了!由于没有时间安排其他事情,我们询问是否还可以来这里享用设施和食物,他们说我们无权享用食物,因为这不再是“套餐”,接待员很粗鲁,非常不乐于助人。当我们要求退款时,接待员的回复很不及时,这给他们带来了不便。这绝对是令人震惊的服务。我们一直期待着这次机会,因为我们目前处于非常紧张的环境中,一个非常需要的放松水疗日正是我们想要的。结果,我们的旅行白费了。如果他们更通情达理,我会理解的,但他们这种愚蠢无知的态度意味着我永远不会去这个水疗中心,也绝对不会推荐给任何朋友或家人。