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Zoe O
Stay away from the spa, you'll be disappointed!
Pure Spa的点评
点评：Long ashes is in a beautiful area however the spa is completely falsely advertised and the staff are well aware of this.
Don't expect a tranquil experience like you'd expect from such a place as they don't run the spa and pool times separately. Which means you will have children throwing balls and shouting the whole time you are there.
The pool was cold, the jacuzzi wasn't working and I felt like I was being boiled alive in the steam room.
For the money we paid as a family of 4 for the dip and dine experience it wasn't worth it.
Oh and don't bother complaining to head management about your experience either. They couldn't give two hoots about the customers experience and they will not give you any money back or offer any kind of worthy alternative.
For people considering booking this please go elsewhere to a proper spa so you don't waste a day here. Until they change the way things are advertised it's just a glorified public pool with the odd lounger chair.
Read the TripAdvisor reviews if you don't believe me!
On a positive note, Charlotte the park manager is an asset to the place. It's not fair that she should be dealing with these kind of complaints when they can be easily fixed.
I sincerely hope head management venture down to this place to see it for themselves instead of hiding behind thier desks. Maybe they could learn a thing or two and listen to what both customers and staff are saying to make this place better.
Don't expect a tranquil experience like you'd expect from such a place as they don't run the spa and pool times separately. Which means you will have children throwing balls and shouting the whole time you are there.
The pool was cold, the jacuzzi wasn't working and I felt like I was being boiled alive in the steam room.
For the money we paid as a family of 4 for the dip and dine experience it wasn't worth it.
Oh and don't bother complaining to head management about your experience either. They couldn't give two hoots about the customers experience and they will not give you any money back or offer any kind of worthy alternative.
For people considering booking this please go elsewhere to a proper spa so you don't waste a day here. Until they change the way things are advertised it's just a glorified public pool with the odd lounger chair.
Read the TripAdvisor reviews if you don't believe me!
On a positive note, Charlotte the park manager is an asset to the place. It's not fair that she should be dealing with these kind of complaints when they can be easily fixed.
I sincerely hope head management venture down to this place to see it for themselves instead of hiding behind thier desks. Maybe they could learn a thing or two and listen to what both customers and staff are saying to make this place better.
翻译：Long Ashes 水疗中心位于风景优美的地区，但其宣传完全是虚假的，工作人员对此心知肚明。
别指望在这里能享受到你期望的宁静体验，因为他们的水疗和泳池开放时间并不分开。这意味着你在那里的时候，孩子们会一直扔球、大喊大叫。
泳池很冷，按摩浴缸坏了，我在蒸汽房里感觉自己快被活活煮死了。
我们一家四口花了这么多钱，体验了一次泡澡加用餐，完全不值。
哦，对了，也别费心向管理层抱怨你的体验。他们根本不在乎顾客的体验，也不会退款，也不会提供任何有价值的替代方案。
对于考虑预订这家水疗中心的人，请去其他正规的水疗中心，这样你就不会在这里浪费一天时间。除非他们改变宣传方式，否则这里只不过是一个装模作样的公共泳池，摆放着一些奇怪的躺椅。
不信的话，可以看看TripAdvisor的评论！
积极的一面是，公园经理夏洛特对这里来说很宝贵。她来处理这类投诉很不公平，因为这些问题其实很容易解决。
我真心希望管理层能亲自到这儿来看看，而不是躲在办公桌后面。也许他们可以学到一些东西，倾听顾客和员工的意见，让这里变得更好。
别指望在这里能享受到你期望的宁静体验，因为他们的水疗和泳池开放时间并不分开。这意味着你在那里的时候，孩子们会一直扔球、大喊大叫。
泳池很冷，按摩浴缸坏了，我在蒸汽房里感觉自己快被活活煮死了。
我们一家四口花了这么多钱，体验了一次泡澡加用餐，完全不值。
哦，对了，也别费心向管理层抱怨你的体验。他们根本不在乎顾客的体验，也不会退款，也不会提供任何有价值的替代方案。
对于考虑预订这家水疗中心的人，请去其他正规的水疗中心，这样你就不会在这里浪费一天时间。除非他们改变宣传方式，否则这里只不过是一个装模作样的公共泳池，摆放着一些奇怪的躺椅。
不信的话，可以看看TripAdvisor的评论！
积极的一面是，公园经理夏洛特对这里来说很宝贵。她来处理这类投诉很不公平，因为这些问题其实很容易解决。
我真心希望管理层能亲自到这儿来看看，而不是躲在办公桌后面。也许他们可以学到一些东西，倾听顾客和员工的意见，让这里变得更好。
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