点评:and you are professional, you know that if you can't make your promises, you are the one as the business owner who needs to alert the customer that you are having challenges... nope, not with Robert. We had to hound him, until he was like, he is failing to send the pictures and videos. He then said he will do it first thing in the morning the following day. Then morning came, we had to follow up... and this is when I was appalled by the lack of professionalism. He immediately tried to turn victim that he is poor and does not have fast internet so he struggles. If you know business, you know that you are not gonna promise a service you actually know you don't have the means to provide. I mean... when he promised to send the videos... didn't he already know that he has internet issues? Where's the professionalism here??? He made it seem like we are being troublesome to him... mind you, we have fully paid this man and did not even like ask for a discount. We paid what he charged...now how do you then turn victim. Business is an exchange, we honored our part of the deal, he just needed to honor his.
Then finally he send pictures, after fighting, we were so happy that finally we will get to see the pictures and we will be happy... well, jokes on us... Robert actually didn't send all the pictures.... I'm like? What? He is backing down on his promises AGAIN.
My partner was so livid. He then promised that he will send later on when he comes back from work. Got to the end of the day. We had to fight again for him to send something. He finally sent pictures but AGAIN, there were missing ones. We fought and fought until now when we are actually are tired.
I was not gonna send a bad review but no, Robert did us dirty and when service is not good, it needs to be exposed.
翻译:而且你很专业,你知道如果你不能兑现承诺,作为企业主,你需要提醒客户你遇到了挑战……不,罗伯特不是。我们不得不缠着他,直到他说,他没有发送照片和视频。然后他说他会在第二天早上第一时间完成。然后到了早上,我们不得不跟进……这时我被他缺乏专业精神所震惊。他立即试图利用受害者的身份,说他很穷,没有快速的互联网,所以他很挣扎。如果你懂生意,你就知道你不会承诺一项你实际上没有能力提供的服务。我的意思是……当他承诺发送视频时……他难道不知道他有网络问题吗?这哪里是专业精神?他让我们觉得我们在给他制造麻烦……提醒你,我们已经全额付清了这名男子的款项,甚至没有要求折扣。我们支付了他收取的费用……现在你怎么还能成为受害者呢。生意就是交换,我们履行了我们那部分的承诺,他也只需要履行他那部分的承诺。
最后他终于发来照片了,经过一番争吵,我们非常高兴,终于能看到照片了,我们也会很高兴……好吧,真是笑话……罗伯特居然没有把所有照片都发过来……我当时就想?什么?他又食言了。
我的伴侣气得要命。他后来答应下班回来后会发。结果一天下来,我们又得再争吵几句才能让他发点照片。他终于发来照片了,但还是少了几张。我们吵了又吵,吵到现在都累了。
我本来不想给差评的,但罗伯特确实对我们太粗暴了,服务不好就应该批评他。