点评:Bought tickets online. Could not pick them up without scanning a QR code and signing an online waiver in the small lodge. No wifi or phone service there. Went to big lodge. Wifi needed a password. Had to get in food line to get the password from the register. Waiver timed out. Had to go back to small lodge to scan QR code again. Went back to big lodge and waiver page wouldn't load. Went back to small lodge, where they said I'd signed the waiver. Gave me my electronic pass. After skiing about 2 hours, a new lift attendant kicked me out of line because my pass wouldn't scan (even thought the rest of my people were okay) and told me to go back to straighten it out myself. Small lodge couldn't help me; send me to "guest services" in big lodge. No one working guest services; had to get someone working the food line register to address the problem, which turns out I hadn't signed the waiver and the lift attendant hadn't actually been scanning my pass. The person who was helping me needed to borrow a coworker's phone, since the app had crashed on hers, so I could sign the waiver. Separated from my group and sick of the whole experience, I asked for a refund so I could just go home, which they denied.
What was the matter with paper tickets? They never crashed on me.
翻译:我在网上买了票。取票时,必须在小木屋扫描二维码并签署在线免责声明。那里没有无线网络也没有手机信号。于是我去了大木屋。无线网络需要密码。我不得不排队去收银台拿密码。免责声明也过期了。我只好又回到小木屋重新扫描二维码。回到大木屋后,免责声明页面却打不开。我又回到小木屋,他们说我已经签了免责声明,给了我电子通行证。滑了大约两个小时后,一位新来的缆车工作人员因为我的通行证扫不出来(尽管我的其他人都能正常使用)而把我赶出了队伍,让我自己回去解决。小木屋也帮不了我,让我去大木屋的“客户服务部”。结果客户服务部根本没人。我不得不找食品收银台的工作人员来解决问题,结果发现我根本没签免责声明,电梯服务员也没扫描我的票。帮我的那位女士因为手机上的应用程序崩溃了,不得不借用同事的手机,我才能签免责声明。和同伴走散,加上对整个过程感到厌烦,我要求退款回家,但他们拒绝了。
纸质票有什么问题吗?它们从来没出过问题。