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Ken H
poor service
Kathleen Cameron, Scottish Tourist Guide的点评
点评：Unfortunately, our experience with this private driver-guide service was disappointing, primarily due to communication and professionalism issues.
We booked the service for two separate transportation/guiding days, and both involved significant frustrations.
The trip began poorly when our airport pickup was missed by approximately two hours despite the guide having our confirmed flight information in advance. We ultimately had to arrange a taxi ourselves in order to stay on schedule for our ferry connection.
During the drives, communication between the guide and assistant often felt disorganized, with overlapping conversations and occasional bickering that made it difficult to follow commentary or enjoy the experience.
The second major issue came at Kennacraig after returning from Islay. We had sent WhatsApp updates when leaving the island and again upon arrival, and also attempted to call. When we arrived at the ferry terminal there was no guide present and no communication explaining the delay. Standing at a fairly isolated ferry terminal with luggage and no information was stressful and unnecessary.
Approximately 30 minutes after our arrival, I finally received a call advising that they were still 15 minutes away. Our expectation was that a professional guide would proactively communicate a 45-minute delay rather than wait until 30 minutes after our arrival to contact us.
Later in the drive, a lengthy personal phone call and constant interruptions further reduced the quality of the guiding experience, especially for those seated in the back of the vehicle.
Scotland itself was wonderful, but this particular driver-guide experience did not meet the level of professionalism we expected from a Blue Badge-certified guide service.
We booked the service for two separate transportation/guiding days, and both involved significant frustrations.
The trip began poorly when our airport pickup was missed by approximately two hours despite the guide having our confirmed flight information in advance. We ultimately had to arrange a taxi ourselves in order to stay on schedule for our ferry connection.
During the drives, communication between the guide and assistant often felt disorganized, with overlapping conversations and occasional bickering that made it difficult to follow commentary or enjoy the experience.
The second major issue came at Kennacraig after returning from Islay. We had sent WhatsApp updates when leaving the island and again upon arrival, and also attempted to call. When we arrived at the ferry terminal there was no guide present and no communication explaining the delay. Standing at a fairly isolated ferry terminal with luggage and no information was stressful and unnecessary.
Approximately 30 minutes after our arrival, I finally received a call advising that they were still 15 minutes away. Our expectation was that a professional guide would proactively communicate a 45-minute delay rather than wait until 30 minutes after our arrival to contact us.
Later in the drive, a lengthy personal phone call and constant interruptions further reduced the quality of the guiding experience, especially for those seated in the back of the vehicle.
Scotland itself was wonderful, but this particular driver-guide experience did not meet the level of professionalism we expected from a Blue Badge-certified guide service.
翻译：很遗憾，我们这次的私人司机兼导游服务体验令人失望，主要问题在于沟通和专业性。
我们预订了两天的接送/导游服务，但两次都遇到了不少麻烦。
行程一开始就状况百出，尽管导游事先已确认了我们的航班信息，但接机时间还是晚了大约两个小时。为了赶上渡轮，我们最终不得不自行安排出租车。
在乘车过程中，导游和助手之间的沟通常常显得混乱，两人说话重叠，偶尔还会争吵，导致我们难以跟上讲解，也无法享受旅程。
第二个主要问题发生在从艾莱岛返回肯纳克雷格岛之后。我们在离开艾莱岛时和抵达后都通过WhatsApp发送了行程更新，也尝试过打电话。但当我们到达渡轮码头时，导游却不见踪影，也没有任何关于延误的解释。我们拖着行李站在一个相当偏僻的码头，却没有任何信息，这让我们感到非常焦虑和不安。
抵达约30分钟后，我终于接到电话，告知他们还有15分钟才能到达。我们原本期望专业的导游会主动告知我们延误45分钟，而不是等到我们抵达30分钟后才联系我们。
之后的车程中，导游长时间的私人通话和不断的打断进一步降低了导游服务的质量，尤其是坐在后排的乘客。
苏格兰本身很美，但这次的司机兼导游服务并没有达到我们对持有蓝徽章认证导游服务应有的专业水准。
我们预订了两天的接送/导游服务，但两次都遇到了不少麻烦。
行程一开始就状况百出，尽管导游事先已确认了我们的航班信息，但接机时间还是晚了大约两个小时。为了赶上渡轮，我们最终不得不自行安排出租车。
在乘车过程中，导游和助手之间的沟通常常显得混乱，两人说话重叠，偶尔还会争吵，导致我们难以跟上讲解，也无法享受旅程。
第二个主要问题发生在从艾莱岛返回肯纳克雷格岛之后。我们在离开艾莱岛时和抵达后都通过WhatsApp发送了行程更新，也尝试过打电话。但当我们到达渡轮码头时，导游却不见踪影，也没有任何关于延误的解释。我们拖着行李站在一个相当偏僻的码头，却没有任何信息，这让我们感到非常焦虑和不安。
抵达约30分钟后，我终于接到电话，告知他们还有15分钟才能到达。我们原本期望专业的导游会主动告知我们延误45分钟，而不是等到我们抵达30分钟后才联系我们。
之后的车程中，导游长时间的私人通话和不断的打断进一步降低了导游服务的质量，尤其是坐在后排的乘客。
苏格兰本身很美，但这次的司机兼导游服务并没有达到我们对持有蓝徽章认证导游服务应有的专业水准。
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