旅行
账户
Julie M
Very rigid terms and conditions with no understanding or compassion when honest mistakes are made.
Sunderland Empire的点评
点评：A company with no compassion, empathy or understanding with rigid 'terms and conditions'. My parents arrived at the theatre to see Jason and his Technicolour Dream Coat, but when their tickets were scanned, they were told it was for the previous day's show. They were told they could purchase new tickets to see the show. My elderly parents were there, in the theatre, and obviously there had been some confusion on their part, there were spare seats, so I am sure there could have been something done to alleviate the confusion and upset at the theatre staff's discretion. Maybe Sunderland Empire Theatre and ATG, need to look at their 'terms of condition' again, and allow, in special circumstances, some form of gesture of goodwill when obvious, honest errors are made. In response to mine and my parents complaint about their experience, the company reiterated their very 'black and white' terms and that my parents would have had to purchase new tickets to see the show. For the sake of taking another £30 (2 £15 tickets in the gallery) when £62 had already been paid for 2 tickets? There was no deviation from the very rigid terms and conditions made by the company or the understanding that life is not always black and white. It would have made no difference to the venue or ATG.
When will kindness and understanding prevail over profit?
When will kindness and understanding prevail over profit?
翻译：一家没有同情心、同理心或理解力的公司，有着严格的“条款和条件”。我的父母来到剧院看《杰森和他的彩色梦幻外套》，但当他们的票被扫描时，被告知这是前一天演出的票。他们被告知可以购买新票观看演出。我年迈的父母也在剧院里，显然他们方面有些混乱，剧院有空余座位，所以我相信剧院工作人员可以采取一些措施来缓解混乱和不安。也许桑德兰帝国剧院和 ATG 需要再次审视他们的“条款条件”，并在特殊情况下，当出现明显的、诚实的错误时，允许某种形式的善意表示。在回应我和我父母对他们的经历的抱怨时，该公司重申了他们非常“黑白分明”的条款，我的父母必须购买新票才能观看演出。就为了再拿 30 英镑（2 张 15 英镑的画廊票），而两张票已经付了 62 英镑？公司制定的非常严格的条款和条件以及生活并非总是黑白分明的理解并没有改变。这对场地或 ATG 来说不会有什么不同。
什么时候善良和理解会胜过利益？
什么时候善良和理解会胜过利益？
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