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Dallas E
Not What We Expected — But Management Stepped Up
Primal Archery的点评
点评：Not What We Expected — But, Management Stepped Up
My original review stated that "while on holiday, we decided to give this place a try for some fun. After reading the many positive reviews, I can only assume we caught them on an "off day" because the atmosphere felt a bit lifeless, and the staff weren’t particularly welcoming. The staff member who ran us through our training practice seemed like he didn’t want to be there. The archery itself was decent, we opted for the 3 arrows at 15 targets and gained an appreciation for the skill involved. However, when we returned to the hut to hand in our gear, there was no one around. Even though we had paid for the mini putt-putt, the course looked underwhelming, and with no staff in sight, we decided to leave".
That said, since posting this review, I’ve been really impressed by how the management has responded. They’ve been cooperative, receptive to feedback, and have taken meaningful steps to improve the experience. It’s clear they take customer feedback seriously and are committed to continuous improvement.
We would definitely consider returning, now knowing that the management genuinely values their guests and is working to create a better experience for everyone. Great work!!
My original review stated that "while on holiday, we decided to give this place a try for some fun. After reading the many positive reviews, I can only assume we caught them on an "off day" because the atmosphere felt a bit lifeless, and the staff weren’t particularly welcoming. The staff member who ran us through our training practice seemed like he didn’t want to be there. The archery itself was decent, we opted for the 3 arrows at 15 targets and gained an appreciation for the skill involved. However, when we returned to the hut to hand in our gear, there was no one around. Even though we had paid for the mini putt-putt, the course looked underwhelming, and with no staff in sight, we decided to leave".
That said, since posting this review, I’ve been really impressed by how the management has responded. They’ve been cooperative, receptive to feedback, and have taken meaningful steps to improve the experience. It’s clear they take customer feedback seriously and are committed to continuous improvement.
We would definitely consider returning, now knowing that the management genuinely values their guests and is working to create a better experience for everyone. Great work!!
翻译：出乎意料——但管理层有所改进
我最初的评论是“度假期间，我们决定来这里玩一玩。看了那么多好评之后，我只能猜测我们去的时候是‘休息日’，因为气氛有点死气沉沉，工作人员也不太热情。带我们进行训练的工作人员似乎并不想待在那里。射箭本身还不错，我们选择了15个靶子射3支箭，对其中的技巧有了些许欣赏。然而，当我们回到小屋交还装备时，周围却一个人也没有。虽然我们已经付了迷你推杆的费用，但球场看起来平淡无奇，而且看不到任何工作人员，所以我们决定离开。”
话虽如此，自从发布这篇评论以来，管理层的回应给我留下了深刻的印象。他们积极合作，乐于接受反馈，并采取了切实有效的措施来改善体验。很明显，他们非常重视顾客的反馈，并致力于持续改进。
我们肯定会考虑再次入住，因为现在管理层真心实意地重视客人，并致力于为每个人创造更好的体验。太棒了！
我最初的评论是“度假期间，我们决定来这里玩一玩。看了那么多好评之后，我只能猜测我们去的时候是‘休息日’，因为气氛有点死气沉沉，工作人员也不太热情。带我们进行训练的工作人员似乎并不想待在那里。射箭本身还不错，我们选择了15个靶子射3支箭，对其中的技巧有了些许欣赏。然而，当我们回到小屋交还装备时，周围却一个人也没有。虽然我们已经付了迷你推杆的费用，但球场看起来平淡无奇，而且看不到任何工作人员，所以我们决定离开。”
话虽如此，自从发布这篇评论以来，管理层的回应给我留下了深刻的印象。他们积极合作，乐于接受反馈，并采取了切实有效的措施来改善体验。很明显，他们非常重视顾客的反馈，并致力于持续改进。
我们肯定会考虑再次入住，因为现在管理层真心实意地重视客人，并致力于为每个人创造更好的体验。太棒了！
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