旅行
账户
Tasha t
Lousy communication from manager
Air Taxi的点评
点评：Terrible communication from their ironically named customer service manager Meliana.
There is no direct link to make payment on their website and every enquiry could only be done via email.
I confirmed that I am keen to do the Pentecost Island tour, replying with where I am staying and what time to meet. Receiving no reply, I followed up with “ so see you on Sat at 730am?”
What I got was a reply 24 hours later , saying that I had not made payment and that the tour was full.
Since I am unable to make my own payment online and the fact that I have been communicating with Meliana via email, I believe it is her responsibility to ask for payment as there is no other way I can do that.
After pressing for an answer, all I kept getting were replies that the tour was full.
While I fully understand that mistakes can be made and miscommunication can occur, the fact that I did not even receive a simple apology despite asking for one, shows the lack of accountability from the company.
This is just a warning to future customers so that you have to chase Meliana as how you can make payment for the tours.
There is no direct link to make payment on their website and every enquiry could only be done via email.
I confirmed that I am keen to do the Pentecost Island tour, replying with where I am staying and what time to meet. Receiving no reply, I followed up with “ so see you on Sat at 730am?”
What I got was a reply 24 hours later , saying that I had not made payment and that the tour was full.
Since I am unable to make my own payment online and the fact that I have been communicating with Meliana via email, I believe it is her responsibility to ask for payment as there is no other way I can do that.
After pressing for an answer, all I kept getting were replies that the tour was full.
While I fully understand that mistakes can be made and miscommunication can occur, the fact that I did not even receive a simple apology despite asking for one, shows the lack of accountability from the company.
This is just a warning to future customers so that you have to chase Meliana as how you can make payment for the tours.
翻译：他们的客户服务经理 Meliana 的沟通非常糟糕。
他们的网站上没有直接的付款链接，所有查询只能通过电子邮件进行。
我确认我很想参加 Pentecost Island 之旅，并回复了我住的地方和见面时间。没有收到回复，我接着问“那周六早上 7:30 见？”
我得到的是 24 小时后的回复，说我还没有付款，而且旅行团已经满了。
由于我无法在线付款，而且我一直通过电子邮件与 Meliana 沟通，我认为她有责任要求付款，因为我没有其他方式可以这样做。
在我要求答复后，我得到的回复都是旅行团已经满了。
虽然我完全理解可能会犯错误，也可能会沟通不畅，但尽管我要求道歉，我甚至没有收到简单的道歉，这表明公司缺乏责任感。
这只是对未来顾客的一个警告，以便您必须追踪 Meliana 以了解如何支付旅游费用。
他们的网站上没有直接的付款链接，所有查询只能通过电子邮件进行。
我确认我很想参加 Pentecost Island 之旅，并回复了我住的地方和见面时间。没有收到回复，我接着问“那周六早上 7:30 见？”
我得到的是 24 小时后的回复，说我还没有付款，而且旅行团已经满了。
由于我无法在线付款，而且我一直通过电子邮件与 Meliana 沟通，我认为她有责任要求付款，因为我没有其他方式可以这样做。
在我要求答复后，我得到的回复都是旅行团已经满了。
虽然我完全理解可能会犯错误，也可能会沟通不畅，但尽管我要求道歉，我甚至没有收到简单的道歉，这表明公司缺乏责任感。
这只是对未来顾客的一个警告，以便您必须追踪 Meliana 以了解如何支付旅游费用。
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