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Overnight Mt. Yasur tour with delayed return to Port Vila. Poor communication.
Air Taxi的点评
点评：**Be aware that your return from Tanna may be delayed by over 24 hours**
I booked the overnight Mt. Yasur tour. Booking was reasonably smooth (they do accept credit cards, but with a 4% surcharge). Departure from Port Vila was only slightly late. No masks or goggles were provided for the volcano, though in our case fumes and ash were not a problem due to wind direction.
We stayed at Rockwater Resort and were scheduled to depart Tanna at 07:30 the next morning. During breakfast we learned from the resort owners—not directly from the operator—that the flight was delayed to 08:30. More delays followed until we were told we wouldn’t be picked up until the next day. The stated reason was weather, though we also heard that the aircraft was being used for air ambulance services. The company paid for our accommodations, although we were responsible for meals and other expenses.
Communication from the company was poor: resort staff relayed most updates, and even after emailing the company directly I only received a generic reply with promises of updates that never came. The next morning, with some of us worried about missing international flights, we faced further delays and little information. We finally left Tanna at 09:00—more than 24 hours late.
I booked the overnight Mt. Yasur tour. Booking was reasonably smooth (they do accept credit cards, but with a 4% surcharge). Departure from Port Vila was only slightly late. No masks or goggles were provided for the volcano, though in our case fumes and ash were not a problem due to wind direction.
We stayed at Rockwater Resort and were scheduled to depart Tanna at 07:30 the next morning. During breakfast we learned from the resort owners—not directly from the operator—that the flight was delayed to 08:30. More delays followed until we were told we wouldn’t be picked up until the next day. The stated reason was weather, though we also heard that the aircraft was being used for air ambulance services. The company paid for our accommodations, although we were responsible for meals and other expenses.
Communication from the company was poor: resort staff relayed most updates, and even after emailing the company directly I only received a generic reply with promises of updates that never came. The next morning, with some of us worried about missing international flights, we faced further delays and little information. We finally left Tanna at 09:00—more than 24 hours late.
翻译：**请注意，您从塔纳岛返回的时间可能会延误超过24小时**
我预订了亚苏尔火山的夜间旅行。预订过程相当顺利（他们接受信用卡支付，但需支付4%的附加费）。从维拉港出发的时间只是稍微晚了一点。火山喷发时，他们没有提供口罩或护目镜，不过由于风向的原因，我们并没有被烟雾和火山灰所困扰。
我们住在洛克沃特度假村，原定于第二天早上7:30从塔纳岛出发。早餐时，我们从度假村老板那里得知——并非直接来自运营商——航班延误至8:30。之后，航班又延误了一段时间，直到我们被告知第二天才能有人来接我们。官方给出的原因是天气原因，但我们也听说这架飞机正在用于空中救护服务。度假村支付了我们的住宿费用，但我们自己承担了餐费和其他费用。
该公司的沟通很差：大部分更新信息都是度假村工作人员转达的，即使我直接给公司发了邮件，也只收到一条泛泛的回复，承诺会更新，但始终没有收到。第二天早上，我们中的一些人担心错过国际航班，行程进一步延误，信息也少得可怜。我们最终在早上9点离开了塔纳岛——晚点了超过24小时。
我预订了亚苏尔火山的夜间旅行。预订过程相当顺利（他们接受信用卡支付，但需支付4%的附加费）。从维拉港出发的时间只是稍微晚了一点。火山喷发时，他们没有提供口罩或护目镜，不过由于风向的原因，我们并没有被烟雾和火山灰所困扰。
我们住在洛克沃特度假村，原定于第二天早上7:30从塔纳岛出发。早餐时，我们从度假村老板那里得知——并非直接来自运营商——航班延误至8:30。之后，航班又延误了一段时间，直到我们被告知第二天才能有人来接我们。官方给出的原因是天气原因，但我们也听说这架飞机正在用于空中救护服务。度假村支付了我们的住宿费用，但我们自己承担了餐费和其他费用。
该公司的沟通很差：大部分更新信息都是度假村工作人员转达的，即使我直接给公司发了邮件，也只收到一条泛泛的回复，承诺会更新，但始终没有收到。第二天早上，我们中的一些人担心错过国际航班，行程进一步延误，信息也少得可怜。我们最终在早上9点离开了塔纳岛——晚点了超过24小时。
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