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A truly terrible experience, and unfortunately, not the first time!
市中心购物广场的点评
点评：A truly terrible experience, and unfortunately, not the first time!
There are mistakes with almost every order: vegetables that look like the leftovers from the bottom of the crates, fresh products arriving warm, missing items and, to make matters worse, no refunds for products that were never delivered.
The customer service is no better. When I reported that the lamb chops were missing from my order, the customer service representative actually told me to go and check my fridge to see if they were there!
Let’s not even talk about delivery times. Waiting six hours for a delivery that eventually arrives at midnight, with items still missing, is simply unacceptable.
Another particularly frustrating practice is that Carrefour takes the liberty of replacing products with alternatives of its own choosing, deciding for itself what is an equivalent product. And if you are unhappy with the replacement, you are expected to go all the way to the store to exchange it, even if you live far away.
No consideration for customers, consistently poor service and a customer support team that seems completely unable to handle complaints.
As far as I’m concerned, that’s it. Never again.
AVOID. You are much better off ordering from Lulu Market!
There are mistakes with almost every order: vegetables that look like the leftovers from the bottom of the crates, fresh products arriving warm, missing items and, to make matters worse, no refunds for products that were never delivered.
The customer service is no better. When I reported that the lamb chops were missing from my order, the customer service representative actually told me to go and check my fridge to see if they were there!
Let’s not even talk about delivery times. Waiting six hours for a delivery that eventually arrives at midnight, with items still missing, is simply unacceptable.
Another particularly frustrating practice is that Carrefour takes the liberty of replacing products with alternatives of its own choosing, deciding for itself what is an equivalent product. And if you are unhappy with the replacement, you are expected to go all the way to the store to exchange it, even if you live far away.
No consideration for customers, consistently poor service and a customer support team that seems completely unable to handle complaints.
As far as I’m concerned, that’s it. Never again.
AVOID. You are much better off ordering from Lulu Market!
翻译：一次极其糟糕的体验，不幸的是，这已经不是第一次了！
几乎每一份订单都存在问题：蔬菜看起来就像是从纸箱底部挑出来的残次品，新鲜产品送来的时候还是温的，商品也经常缺失。更糟糕的是，那些根本没送达的商品也得不到退款。
客服情况也毫无改善。当我反映我的订单里少了羊排时……客服人员竟然让我去检查冰箱，看看那些商品是否在里面！
更别提配送时间了。等了六个小时后包裹才在午夜送达，而且还有商品缺失，这种情况实在不可接受。
另一个特别令人恼火的做法是：家乐福擅自用自己挑选的替代品来替换原商品，完全由它自己来决定什么算是“同等产品”。如果你对换来的商品不满意，即便你住得很远，也必须亲自跑到店里去换货。
完全不考虑顾客的感受，服务质量始终很差，客服团队似乎完全处理不了客户的投诉。
对我来说，就这样吧。绝不会再光顾了。
千万别去！还是从Lulu Market下单吧，那样会更好！
几乎每一份订单都存在问题：蔬菜看起来就像是从纸箱底部挑出来的残次品，新鲜产品送来的时候还是温的，商品也经常缺失。更糟糕的是，那些根本没送达的商品也得不到退款。
客服情况也毫无改善。当我反映我的订单里少了羊排时……客服人员竟然让我去检查冰箱，看看那些商品是否在里面！
更别提配送时间了。等了六个小时后包裹才在午夜送达，而且还有商品缺失，这种情况实在不可接受。
另一个特别令人恼火的做法是：家乐福擅自用自己挑选的替代品来替换原商品，完全由它自己来决定什么算是“同等产品”。如果你对换来的商品不满意，即便你住得很远，也必须亲自跑到店里去换货。
完全不考虑顾客的感受，服务质量始终很差，客服团队似乎完全处理不了客户的投诉。
对我来说，就这样吧。绝不会再光顾了。
千万别去！还是从Lulu Market下单吧，那样会更好！
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