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Kristina K
Come for the View, Leave Before the Meal
Château Mukhrani的点评
点评：Beautiful place with a stunning view and a well-kept garden — unfortunately, that’s where all the positives end.
The service was simply terrible. We were a large group (30 people), and almost every moment left an unpleasant impression.
We found hair in the food — one in a meat dish and another in the khachapuri dough. In addition, the food itself was completely tasteless.
As compensation, we were given a 10% discount, but honestly, it does not change the overall impression at all. Finding hair in food is a matter of basic hygiene, not price.
It is also worth mentioning the staff’s attitude. We asked for coffee without sugar, but we were served very sweet coffee instead. Several people, not knowing this, had already taken a sip. We calmly asked to replace it with regular unsweetened coffee, but instead of an apology, we were met with a very annoyed reaction from the waitress and the bartender. We were looked at as if we were asking for something impossible. Then we were brought sweet coffee again. I did not allow it to be served to the guests because we had specifically asked for coffee without sugar. The waitress’s attitude made it seem as if we were obliged to drink whatever we were given.
Later, we ordered iced Americanos and cappuccinos, but were told they could only make them warm. For a place of this level, this seems very strange.
Another issue is communication with the staff. The employees barely speak English and are very reluctant to speak Russian. I am allergic to garlic, and to simply ask whether a dish contained garlic, I had to open a Google image of garlic and show it to the waitress so she could understand what I meant. For a restaurant that hosts tourists and large groups, this is simply unacceptable.
What surprised us even more was that the bill was provided exclusively in Georgian. With all due respect to the country, Georgian is not an international language. If you work with tourists, there should be an option to print the receipt at least in English. After all the issues with the order, I needed to carefully check the bill, especially since the total amount was six digits. In the end, I was standing at the counter while the cashier literally translated each line of the receipt from Georgian into English so I could understand what exactly we were paying for. This looked extremely unprofessional and took a lot of time.
It is a real shame, because the place itself is truly beautiful. But a beautiful interior and view cannot compensate for poor food, violations of basic hygiene standards, incompetent service, and disrespectful treatment of guests.
I do not recommend this restaurant inside of Chateau. If it is worth visiting at all, it is only for photos and the beautiful view. For lunch or dinner, it is better to choose another place.
The service was simply terrible. We were a large group (30 people), and almost every moment left an unpleasant impression.
We found hair in the food — one in a meat dish and another in the khachapuri dough. In addition, the food itself was completely tasteless.
As compensation, we were given a 10% discount, but honestly, it does not change the overall impression at all. Finding hair in food is a matter of basic hygiene, not price.
It is also worth mentioning the staff’s attitude. We asked for coffee without sugar, but we were served very sweet coffee instead. Several people, not knowing this, had already taken a sip. We calmly asked to replace it with regular unsweetened coffee, but instead of an apology, we were met with a very annoyed reaction from the waitress and the bartender. We were looked at as if we were asking for something impossible. Then we were brought sweet coffee again. I did not allow it to be served to the guests because we had specifically asked for coffee without sugar. The waitress’s attitude made it seem as if we were obliged to drink whatever we were given.
Later, we ordered iced Americanos and cappuccinos, but were told they could only make them warm. For a place of this level, this seems very strange.
Another issue is communication with the staff. The employees barely speak English and are very reluctant to speak Russian. I am allergic to garlic, and to simply ask whether a dish contained garlic, I had to open a Google image of garlic and show it to the waitress so she could understand what I meant. For a restaurant that hosts tourists and large groups, this is simply unacceptable.
What surprised us even more was that the bill was provided exclusively in Georgian. With all due respect to the country, Georgian is not an international language. If you work with tourists, there should be an option to print the receipt at least in English. After all the issues with the order, I needed to carefully check the bill, especially since the total amount was six digits. In the end, I was standing at the counter while the cashier literally translated each line of the receipt from Georgian into English so I could understand what exactly we were paying for. This looked extremely unprofessional and took a lot of time.
It is a real shame, because the place itself is truly beautiful. But a beautiful interior and view cannot compensate for poor food, violations of basic hygiene standards, incompetent service, and disrespectful treatment of guests.
I do not recommend this restaurant inside of Chateau. If it is worth visiting at all, it is only for photos and the beautiful view. For lunch or dinner, it is better to choose another place.
翻译：一个风景优美、花园打理得很好的地方——可惜，优点也就仅此而已了。
服务简直糟糕透顶。我们是一个大团体（30人），几乎每个环节都给我们留下了不愉快的印象。
我们在食物中发现了头发——一份肉菜里有一根，还有一根出现在哈查普里面团的里面。此外，食物本身也完全没什么味道。
作为补偿，餐厅给了我们10%的折扣，但说实话，这完全无法改变我们的整体印象。在食物中发现头发是个基本的卫生问题，与价格无关。
服务人员的态度也值得一说。我们要求要无糖咖啡，但端上来的却是甜度极高的咖啡。有好几位顾客在不知情的情况下已经喝了一口。我们平静地要求换成普通的无糖咖啡，然而得到的并非道歉，而是女服务员和调酒师极为恼怒的反应。我们被当作是在提出不合理要求一般。随后，我们又被端上了甜咖啡。由于我们特意要求喝无糖咖啡，我便没让服务员把咖啡给客人们。那位服务员的态度仿佛在暗示我们：不管给什么，我们都必须喝下。
后来，我们点了冰美式和卡布奇诺，却被告知只能制作热饮。对于这种档次的餐厅来说，这种情况实在很奇怪。
另一个问题就是与服务员的沟通。这些员工几乎不会说英语，也极不愿意说俄语。我对大蒜过敏，为了询问一道菜里是否含有大蒜，我不得不打开谷歌搜索大蒜的图片，拿给女服务员看，她才明白我的意思。对于一家接待游客和大团体的餐厅来说，这种情况实在是不可接受的。
更让我们惊讶的是，账单上只有格鲁吉亚语。虽然我对这个国家怀有敬意，但……格鲁吉亚语并非国际通用语言。如果您从事旅游相关行业，至少应该提供以英语打印收据的功能。经历了种种订购上的问题后，我需要仔细核对账单——尤其是总金额达到了六位数。最后，我站在收银台前，收银员逐行把收据上的格鲁吉亚语内容翻译成英语，这样我才能明白我们究竟为哪些项目付费。这看起来极其不专业，还耗费了大量时间。
真是可惜，因为这个地方本身确实很美。不过，再漂亮的内部装潢和景观也弥补不了糟糕的食物、违背基本卫生标准的行为、不称职的服务以及对客人的不尊重。
我不推荐去城堡里的这家餐厅。如果非要去的话，也只适合拍照和欣赏美景。若要享用午餐或晚餐，还是选择其他地方为好。
服务简直糟糕透顶。我们是一个大团体（30人），几乎每个环节都给我们留下了不愉快的印象。
我们在食物中发现了头发——一份肉菜里有一根，还有一根出现在哈查普里面团的里面。此外，食物本身也完全没什么味道。
作为补偿，餐厅给了我们10%的折扣，但说实话，这完全无法改变我们的整体印象。在食物中发现头发是个基本的卫生问题，与价格无关。
服务人员的态度也值得一说。我们要求要无糖咖啡，但端上来的却是甜度极高的咖啡。有好几位顾客在不知情的情况下已经喝了一口。我们平静地要求换成普通的无糖咖啡，然而得到的并非道歉，而是女服务员和调酒师极为恼怒的反应。我们被当作是在提出不合理要求一般。随后，我们又被端上了甜咖啡。由于我们特意要求喝无糖咖啡，我便没让服务员把咖啡给客人们。那位服务员的态度仿佛在暗示我们：不管给什么，我们都必须喝下。
后来，我们点了冰美式和卡布奇诺，却被告知只能制作热饮。对于这种档次的餐厅来说，这种情况实在很奇怪。
另一个问题就是与服务员的沟通。这些员工几乎不会说英语，也极不愿意说俄语。我对大蒜过敏，为了询问一道菜里是否含有大蒜，我不得不打开谷歌搜索大蒜的图片，拿给女服务员看，她才明白我的意思。对于一家接待游客和大团体的餐厅来说，这种情况实在是不可接受的。
更让我们惊讶的是，账单上只有格鲁吉亚语。虽然我对这个国家怀有敬意，但……格鲁吉亚语并非国际通用语言。如果您从事旅游相关行业，至少应该提供以英语打印收据的功能。经历了种种订购上的问题后，我需要仔细核对账单——尤其是总金额达到了六位数。最后，我站在收银台前，收银员逐行把收据上的格鲁吉亚语内容翻译成英语，这样我才能明白我们究竟为哪些项目付费。这看起来极其不专业，还耗费了大量时间。
真是可惜，因为这个地方本身确实很美。不过，再漂亮的内部装潢和景观也弥补不了糟糕的食物、违背基本卫生标准的行为、不称职的服务以及对客人的不尊重。
我不推荐去城堡里的这家餐厅。如果非要去的话，也只适合拍照和欣赏美景。若要享用午餐或晚餐，还是选择其他地方为好。
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