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Nick C
Rudeness of staff distracted from the beauty of the exhibits
Ethnographic Museum的点评
点评：Good museum, but if you need the public to know about certain rules, please post a sign or give a warning. The rudeness of the staff left our group feeling embarrassed and confused.
There is a no video rule. Instead of approaching with kindness, 2 people in my group were scolded very rudely by staff "NO VIDEO NO VIDEO, ONLY PICTURE". How are we supposed to know that in advance? How is yelling at your customers helping? No "excuse mes, pleases, thank yous, or desculpe / por favor were offered", just a blunt rebuke, and no thank yous after we apologised for breaking this rule that we had only just learned about. Strange behaviour treating your customers like badly behaved children. Perhaps I am expecting politeness where I shouldn't, but it ruined the experience for me.
A no video rule makes some sense, but you need to inform your customers BEFORE they do it, not after. Terrible business practice. Just post signs throughout the exhibit or inform your customers upon entry. Please don't yell at your customers! You can gently inform them that they are breaking your rule which there was absolutely NO advance warning about. Why so rude? I was unable to focus on the beauty and rich history of your stunning museum after being scolded instead of being asked politely not to record a 3s video that I deleted immediately.
Your customer service needs major improvement, but your museum is beautiful!
There is a no video rule. Instead of approaching with kindness, 2 people in my group were scolded very rudely by staff "NO VIDEO NO VIDEO, ONLY PICTURE". How are we supposed to know that in advance? How is yelling at your customers helping? No "excuse mes, pleases, thank yous, or desculpe / por favor were offered", just a blunt rebuke, and no thank yous after we apologised for breaking this rule that we had only just learned about. Strange behaviour treating your customers like badly behaved children. Perhaps I am expecting politeness where I shouldn't, but it ruined the experience for me.
A no video rule makes some sense, but you need to inform your customers BEFORE they do it, not after. Terrible business practice. Just post signs throughout the exhibit or inform your customers upon entry. Please don't yell at your customers! You can gently inform them that they are breaking your rule which there was absolutely NO advance warning about. Why so rude? I was unable to focus on the beauty and rich history of your stunning museum after being scolded instead of being asked politely not to record a 3s video that I deleted immediately.
Your customer service needs major improvement, but your museum is beautiful!
翻译：博物馆本身不错，但如果需要告知公众某些规则，请张贴告示或发出警告。工作人员的粗鲁态度让我们一行人感到尴尬和困惑。
馆内禁止录像。然而，工作人员非但没有友好地告知，反而粗鲁地训斥我们一行人中的两位：“禁止录像！禁止录像！只能拍照！” 我们怎么可能事先知道这条规定？对顾客大吼大叫有什么用？他们没有说任何客套话，比如“对不起”、“请”、“谢谢”或“desculpe/por favor”，只是冷冰冰地斥责我们，在我们为违反这条刚刚才知道的规定道歉后，他们也没有说声谢谢。这种对待顾客如同对待不听话的孩子般的行为令人费解。或许是我期望过高，但这确实毁了我的参观体验。
禁止录像的规定或许有其合理之处，但你们应该在顾客开始录像之前告知他们，而不是事后。这种做法实在糟糕。只需在展厅内张贴告示或在入口处告知顾客即可。请不要对顾客大吼大叫！您可以温和地告知他们违反了规定，而事先根本没有任何提示。为什么这么粗鲁？我录制了一段3秒钟的视频，而且我立刻就删除了，结果却被训斥，根本无法集中精力欣赏这座令人惊叹的博物馆的美丽和悠久历史。
你们的客户服务亟待改进，但你们的博物馆确实很漂亮！
馆内禁止录像。然而，工作人员非但没有友好地告知，反而粗鲁地训斥我们一行人中的两位：“禁止录像！禁止录像！只能拍照！” 我们怎么可能事先知道这条规定？对顾客大吼大叫有什么用？他们没有说任何客套话，比如“对不起”、“请”、“谢谢”或“desculpe/por favor”，只是冷冰冰地斥责我们，在我们为违反这条刚刚才知道的规定道歉后，他们也没有说声谢谢。这种对待顾客如同对待不听话的孩子般的行为令人费解。或许是我期望过高，但这确实毁了我的参观体验。
禁止录像的规定或许有其合理之处，但你们应该在顾客开始录像之前告知他们，而不是事后。这种做法实在糟糕。只需在展厅内张贴告示或在入口处告知顾客即可。请不要对顾客大吼大叫！您可以温和地告知他们违反了规定，而事先根本没有任何提示。为什么这么粗鲁？我录制了一段3秒钟的视频，而且我立刻就删除了，结果却被训斥，根本无法集中精力欣赏这座令人惊叹的博物馆的美丽和悠久历史。
你们的客户服务亟待改进，但你们的博物馆确实很漂亮！
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