点评:The sign outside said it was a wine tasting. Typically that is pay a cover charge and taste wine from different bottles unlimited. Then buy a bottle you like, or not.
The room had a few open tables but we were told they were reserved and put outside under an umbrella table saying we could move indoors shortly due to the obvious threat of rain storm. Ordered a premium wine sampler, only to find out that the sampler was less than a six ounce glass of wine for $20.00 and two of the samples were less than a 1.5 oz pour. In the downpour that ensued I got drenched to the bone and getting back inside was no easy task as one of the doors was locked!
No one was at the front register. I was soaking wet, very embarassed, waiting for her to find my "waitress" and dispute my word about my order. I put my $20 on the table and left. I've never been more tempted to walk out without paying.
Any competent business person would have waived the price for my horrible experience...in which case I would have bought 2 bottles of wine.
Needless to say I have not been treated with less considerate customer service. I know they can't control the weather, but that was no way to treat a 72 year old client trying to make the best of a bad situation that they put me in.
翻译:外面的标牌上写着这是品酒会。通常情况下,就是支付入场费,就可以无限品尝不同瓶装的葡萄酒。然后买一瓶你喜欢的,或者不喜欢的。
房间里有几张空桌子,但我们被告知这些桌子已经被预订了,放在外面的遮阳伞桌下,说由于明显的暴雨威胁,我们可以很快移到室内。我点了一份高级葡萄酒样品,结果发现样品不到六盎司一杯,售价 20.00 美元,其中两个样品的量不到 1.5 盎司。在随后的倾盆大雨中,我浑身湿透,回到里面并不容易,因为其中一扇门被锁上了!
前台没有人。我浑身湿透,非常尴尬,等着她找到我的“女服务员”,对我的订单提出异议。我把 20 美元放在桌子上,然后离开了。我从来没有这么想不付钱就走。
任何有能力的商人都会为我糟糕的经历免除费用……在这种情况下,我会买两瓶酒。
不用说,我从未受到过不周到的客户服务。我知道他们无法控制天气,但这不是对待一位 72 岁客户的方式,他试图在他们给我带来的糟糕情况下尽力而为。