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Chris H
Negligent tour guide, difficulty handling adversity
Northern Extremes Snowmobiling - Tours的点评
点评：My 9-year-old daughter and I purchased the 2-hour tour at Bretton Woods over MA February break. We registered online as the website suggested. We followed the instructions to arrive 40 minutes early. We had a 2:00 tour and arrived at 1:40. Unfortunately, it was very cold, ~10 degrees. No one was at the site to check us in, so I tried calling, and it went to vm. At 1:50, Mike showed, apologizing as the last tour went late due to an episode. I am guessing because of what transpired the tour before us, we didn't leave until 2:35 (the tour at 2:15 left before ours). As we were going along the trail, Mike would stop ~ every 10 minutes or so to ensure we were still behind him. Unfortunately, the woman at the end of our line (there were 5 sleds with Mike) fell behind. We were traveling about 15 mph. We were instructed to hold our arms up high with a clenched fist to indicate we needed help. Mike stopped, and about 10 minutes later the woman caught up. Her partner was at the front of the line. A little way later, about 45 minutes into the tour, I noticed the woman was again not behind us. I put my arm up and Mike stopped. It takes a few minutes as each time, Mike has to be looking back to catch if anyone has their arm up. It is very loud, where you can't hear the person riding with you never mind be able to yell ahead. We waited a few minutes, but the woman didn't show. Mike advised us to stay put as he went back to get her. About 15 minutes later, he arrived with her on his sled. He had to call for another guide to come to direct us, as he was gong to take this woman back in. We heard she may have broken her wrist. The other tour guide shows up; he's at the front of the line, and we can see Mike waving us on to follow this guy. He's going about 20 mph. Now, I am last in line with my daughter. It is now closer to 4, about 3:55 (we should have been in by now if we were on time). My daughter says to me, "Mom, I have to pee." I yelled back to her, "Ten minutes", and motioned 10 minutes with my hands. I was 'assuming' this tour guide would follow suit and check back/stop every 10 minutes or so. Ten minutes pass, and he keeps going. I tell my daughter again, 10 minutes. The guide keeps going. To be honest, I didn't know if we were going back to the shed or if he was taking us for the rest of the tour to the second mountain. About 4:15 I put my hand up. I am hoping he just looks back. He never does-4:30, my arm is still up. I am screaming for someone to look back. Really, I can't believe they don't have 2 guides, one in the front and one in the back. Anyway, it is 4:35 and I look back and my 9-year is in tears because she has to go so badly. I was afraid to stop, because this guy hadn't seen us 'yet', and we didn't know where we were. I almost told her to go in her pants, but I had no idea how long that meant she was going to be sitting in wet clothes. Again, it was extremely cold and we were already out there later than we should have been. I made the decision to stop. I had her undressed and dressed within 3 minutes. I know this, because there are clocks on the sleds. The tour keeps going, because you guessed it-he never looked back. We start, I am trying to catch up. This is the first time on the sled for me, which they knew. Most of us had no experience. Even though I caught on fast, the sun was setting, the snow was gleaming, other snowmobilers were passing us on the opposite side. And I didn't know where I was going. I finally stop about 10 minutes later, because for all I knew I could have been going in the opposite direction. I call (truthfully, I was extremely angry at this point!). I was put on hold, I waited for 45 seconds, called back, asked to hold, and I yelled that I can't hold, that the tour guide stranded us out here, and I don't know where we are! I told them a landmark I was by, and the same tour guide came within 5 minutes. We got back, and I leaned into him. He yelled back at me, "Did you not know what happened. That lady broke her wrist!" I said that is what I heard, AT THE SAME TIME YOU ARE SUPPOSED TO BE LOOKING BACK TO ENSURE YOUR GROUP IS STILL WITH YOU! He then said, "Well, you just 'decided' to stop!". Yeah, I assured him I didn't 'JUST DECIDE' to stop. I told him to do his job!!! And yes, I was swearing at this point. I tried to report the incident that day, and the manager called me back two days later. There was no incident report filed. He said he would talk with Mike to get his name. He apologized, but said there is a protocol in place for when there is an incident on the mountain, that the guides don't necessarily stand up and stop to look back, that they look in their mirrors and count the headlamps. So of course, I responded with, "Well, then if he actually did 'that', he would have counted one less headlamp." I proceeded to tell the manager (Scott,?) that this was absolutely negligent. What if I tossed my sled like the last lady? Luckily, we were just lost but abandoned by this irresponsible guide. I guess the woman's partner was with our group vs. going back with Mike (the woman was on his sled). Again, adversity happens, but you have to be clear with the plan, you should STILL be checking to see if your entire party is still with you- at the very least. Anyone exploring this tour should ensure there are 2 guides, one in the front and one in the back. Ask how often they stop and get a commitment, that is what will happen.
翻译：我和我 9 岁的女儿在马萨诸塞州二月假期购买了布雷顿森林的 2 小时游览。我们按照网站的建议在线注册。我们按照说明提前 40 分钟到达。我们原定于 2:00 游览，但于 1:40 到达。不幸的是，天气非常冷，大约 10 度。现场没有人为我们办理入住手续，所以我试着打电话，结果转到了 vm。1:50，Mike 出现了，他道歉说上一次游览由于突发事件而迟到了。我猜是因为在我们之前的游览发生了意外，我们直到 2:35 才出发（2:15 的游览比我们的早出发）。在我们沿着小径前进时，Mike 每隔约 10 分钟就会停下来，以确保我们仍然在他后面。不幸的是，我们队伍末尾的那位女士（Mike 带着 5 个雪橇）落在了后面。我们当时的行进速度约为 15 英里/小时。我们被要求高举双臂并握紧拳头来表示我们需要帮助。迈克停了下来，大约 10 分钟后，那个女人赶了上来。她的搭档在队伍的最前面。过了一会儿，大约 45 分钟后，我注意到那个女人又不在我们后面了。我举起胳膊，迈克停了下来。这需要几分钟的时间，因为每次迈克都必须回头看是否有人举起了胳膊。那里非常吵，你听不到和你一起滑雪的人的声音，更不用说在前面喊了。我们等了几分钟，但那个女人没有出现。迈克建议我们待在原地，他回去接她。大约 15 分钟后，他带着她坐在雪橇上来了。他不得不叫另一个导游来给我们指路，因为他要带这个女人回去。我们听说她可能摔断了手腕。另一个导游出现了；他站在队伍的最前面，我们可以看到迈克招手让我们跟着这个人。他的速度大约是每小时 20 英里。现在，我和女儿排在队伍的最后。现在快到 4 点了，大约 3:55（如果我们准时到达，现在应该已经到了）。我女儿对我说：“妈妈，我要上厕所。”我回头对她说：“十分钟”，并用手示意 10 分钟。我“假设”这位导游会效仿，每 10 分钟左右回头检查/停下来。十分钟过去了，他继续前行。我再次告诉女儿，10 分钟。导游继续前行。说实话，我不知道我们是要回到棚屋，还是他要带我们继续游览第二座山。大约 4:15，我举起了手。我希望他只是回头看。他从不回头——4:30，我的手仍然举着。我尖叫着要有人回头看。真的，我不敢相信他们没有两个导游，一个在前面，一个在后面。无论如何，现在是 4:35，我回头一看，我 9 岁的女儿哭了，因为她非常急着要去。我不敢停下来，因为这个家伙“还没有”看到我们，我们也不知道我们在哪里。我差点告诉她穿着裤子就走，但我不知道这意味着她要穿着湿衣服坐多久。再说一次，天气非常冷，我们出去的时间已经比应该的时间晚了。我决定停下来。我让她在 3 分钟内脱下衣服并穿好衣服。我知道这一点，因为雪橇上有时钟。游览继续进行，因为你猜对了 - 他从未回头。我们出发了，我正努力赶上。这是我第一次坐雪橇，他们知道这一点。我们大多数人没有经验。尽管我很快就跟上了，但太阳已经落山，雪地闪闪发光，对面有其他雪地摩托车手从我们身边经过。我不知道自己要去哪里。大约 10 分钟后，我终于停了下来，因为据我所知，我可能正在朝相反的方向行驶。我打电话（说实话，当时我非常生气！）。我被搁置了，等了 45 秒，回拨电话，要求稍等，我大喊我不能等，导游把我们困在这里，我不知道我们在哪里！我告诉他们我在一个地标旁边，同一个导游在 5 分钟内就来了。我们回来了，我靠在他身上。他对我喊道：“你不知道发生了什么事吗？那位女士手腕骨折了！”我说这就是我听到的，同时你应该回头看看，以确保你的团队仍然和你在一起！然后他说：“好吧，你只是‘决定’停下来了！”是的，我向他保证我不是‘决定’停下来的。我告诉他要做好他的工作！！！是的，我当时在骂脏话。我那天试图报告这件事，经理两天后给我回了电话。没有提交事件报告。他说他会和迈克谈谈，了解他的名字。他道了歉，但说山上发生事故时有一个协议，向导不一定要站起来停下来回头看，他们要看着镜子数头灯的数量。所以当然，我回答说：“好吧，那么如果他真的‘那样’做了，他就会少算一个头灯。”我接着告诉经理（斯科特？），这绝对是疏忽。如果我像上一位女士一样把雪橇扔了怎么办？幸运的是，我们只是迷路了，却被这个不负责任的导游抛弃了。我猜那位女士的伴侣和我们一起，而不是和迈克一起回去（那位女士坐在他的雪橇上）。同样，逆境总是会发生，但你必须清楚计划，你仍然应该检查你的整个团队是否还和你在一起——至少。任何探索这个旅程的人都应该确保有 2 名导游，一个在前面，一个在后面。问问他们多久停下来一次，然后得到承诺，这就是会发生的事情。
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