点评:Our tour to Chacchoben (Mayan ruins) was pleasant. First, Juan Carlos our tour guide, was friendly, attentive, made sure we were comfortable the entire trip, and shared details about Mayan culture and history. His presentation made the ride feel short. He offered to take pictures of our group at the ruins and went out of his way to help when I could not find my cellphone. Having Juan Carlos as our guide made the trip excellent! Our driver, Reynaldo was also friendly and his driving was very good. Upon check-in the company (Toucan Tours) offered us drinks (water/soda and beer for adults) and offered plenty of cold water bottles in the van on the way to the ruins.
Our family arrived via cruise ship. The only suggestion I have is that the company have a staff member closer to the port exit so that newcomers to Costa Maya know where to go to find the company office. I had to ask two individuals for directions since the address offered in booking details was not coming up via Google or Apple maps. Though once we arrived check-in was quick and staff were friendly.
翻译:我们的 Chacchoben(玛雅遗址)之旅非常愉快。首先,我们的导游胡安·卡洛斯(Juan Carlos)很友好,细心,确保我们在整个旅程中感到舒适,并分享了有关玛雅文化和历史的详细信息。他的演讲让这段旅程感觉很短暂。他提出要在废墟上为我们的团队拍照,当我找不到手机时,他不遗余力地提供帮助。有胡安·卡洛斯作为我们的导游让这次旅行变得非常精彩!我们的司机雷纳尔多也很友好,他的驾驶技术非常好。办理入住手续时,公司(Toucan Tours)为我们提供了饮料(成人水/苏打水和啤酒),并在前往废墟的途中在面包车中提供了充足的冷水瓶。
我们一家人乘坐游轮抵达。我唯一的建议是,公司应该在靠近港口出口的地方安排一名工作人员,以便刚到科斯塔玛雅的人知道去哪里找到公司办公室。我不得不向两个人问路,因为预订详细信息中提供的地址无法通过谷歌或苹果地图找到。虽然我们到达后办理入住很快而且工作人员很友好。