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Absolutely disgusting treatment by manager Steve Barker.
Campus West Welwyn Garden City的点评
点评：Absolutely disgusting treatment by manager Steve Barker.
Went to see Sonic 3 with my daughter today only to find the screen was broken. Was offered to see another film which I declined. Manager Steve Barker was called who told me that an email was sent. There was no email in my inbox or junk folder. I was then told everyone was automatically refunded which there was no sign of in my bank or email. He went off and just like that I saw a refund come in...
When he came back I saw other parents who were also there for Sonic with a young lad crying his eyes out and I said "just so you know there are other people here for sonic" and he said "I will deal with that thank you" in a very rude manner.
I said what about the £3.40 I have just wasted on parking, and I was abruptly told "I don't manage the car park". I said surely, it's in your power to reimburse the value of the parking to which I was aggressively shouted at "Don't tell me what's in my power!"
I said he was being very rude and I was told that I was being very rude! I asked how and he said it was rude to say something was within his power!
No apology made, defensive and aggressive from the start.
Will be making an official complaint.
Went to see Sonic 3 with my daughter today only to find the screen was broken. Was offered to see another film which I declined. Manager Steve Barker was called who told me that an email was sent. There was no email in my inbox or junk folder. I was then told everyone was automatically refunded which there was no sign of in my bank or email. He went off and just like that I saw a refund come in...
When he came back I saw other parents who were also there for Sonic with a young lad crying his eyes out and I said "just so you know there are other people here for sonic" and he said "I will deal with that thank you" in a very rude manner.
I said what about the £3.40 I have just wasted on parking, and I was abruptly told "I don't manage the car park". I said surely, it's in your power to reimburse the value of the parking to which I was aggressively shouted at "Don't tell me what's in my power!"
I said he was being very rude and I was told that I was being very rude! I asked how and he said it was rude to say something was within his power!
No apology made, defensive and aggressive from the start.
Will be making an official complaint.
翻译：经理史蒂夫·巴克的待遇简直令人恶心。
今天我和女儿一起去看《索尼克 3》，结果发现屏幕坏了。有人让我再看一部电影，我拒绝了。经理史蒂夫·巴克接到电话，告诉我已经发了一封电子邮件。我的收件箱或垃圾邮件文件夹中没有电子邮件。然后我被告知每个人都自动退款了，但我的银行或电子邮件中没有这方面的迹象。他走了，就这样我看到退款进来了……
当他回来时，我看到其他家长也在那里看《索尼克》，还有一个小伙子哭得眼睛都肿了，我说“你知道还有其他人在这里看《索尼克》”，他非常粗鲁地说“我会处理好的，谢谢”。
我说我刚刚在停车上浪费的 3.40 英镑怎么办，我被粗鲁地告知“我不负责管理停车场”。我说当然可以，你有权赔偿停车费，结果我被人大声呵斥：“别告诉我我有权做什么！”
我说他太粗鲁了，他也说我太粗鲁了！我问他怎么了，他说说他有权做什么很粗鲁！
没有道歉，从一开始就是防御和咄咄逼人的。
将提出正式投诉。
今天我和女儿一起去看《索尼克 3》，结果发现屏幕坏了。有人让我再看一部电影，我拒绝了。经理史蒂夫·巴克接到电话，告诉我已经发了一封电子邮件。我的收件箱或垃圾邮件文件夹中没有电子邮件。然后我被告知每个人都自动退款了，但我的银行或电子邮件中没有这方面的迹象。他走了，就这样我看到退款进来了……
当他回来时，我看到其他家长也在那里看《索尼克》，还有一个小伙子哭得眼睛都肿了，我说“你知道还有其他人在这里看《索尼克》”，他非常粗鲁地说“我会处理好的，谢谢”。
我说我刚刚在停车上浪费的 3.40 英镑怎么办，我被粗鲁地告知“我不负责管理停车场”。我说当然可以，你有权赔偿停车费，结果我被人大声呵斥：“别告诉我我有权做什么！”
我说他太粗鲁了，他也说我太粗鲁了！我问他怎么了，他说说他有权做什么很粗鲁！
没有道歉，从一开始就是防御和咄咄逼人的。
将提出正式投诉。
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