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Michael P
Renter beware
Salty Sam's Marina的点评
点评：I rented a boat yesterday and upon returning was handed a receipt for $30 +/- for fuel consumption. The gentleman at the dock stated that "I was ALL SET" and wished me a good day. I was just emailed a receipt for $950 ($1,000 deposit - less $50) for returning the boat without paying for fuel and charged an additional $21.81 for fuel on my CC.
I called just now to explain the situation to a woman on the phone, I thought that when I was handed a fuel receipt, that I had in-fact paid for the fuel. Which would make sense, being handed a receipt and saying you're all set. To add insult to injury, the woman I spoke to lied and said I handed back the map to the office and said I would be back to pay for the fuel and never returned, which is absurd and simply a fabrication/not true. She told me repeatedly that I was told upon renting the boat that I had to stop back in the office and pay for the fuel after getting the fuel ticket. I explained that I was told literally a hundred things including signing and initialing and watching a video, so no, I don't remember that. She also said, "well everyone else does”. So is your staff / company implying I'm not only a thief, but an idiot too? I remained calm and factual throughout my conversation while the woman's attitude grew increasingly irritated. I am amazed, as a small business owner myself, about how many companies remain in business with treating customers like the way I was just treated.
At the end of the day, I was overcharged $40 +/- dollars, good for your company, I guess you need it more than me. I consider this a small price to pay for a great day on the water with my family. It's the principle of the situation that is really irritating me which will be reflected in my honest review of your establishment and how you treat your customers.
Best Regards!
I called just now to explain the situation to a woman on the phone, I thought that when I was handed a fuel receipt, that I had in-fact paid for the fuel. Which would make sense, being handed a receipt and saying you're all set. To add insult to injury, the woman I spoke to lied and said I handed back the map to the office and said I would be back to pay for the fuel and never returned, which is absurd and simply a fabrication/not true. She told me repeatedly that I was told upon renting the boat that I had to stop back in the office and pay for the fuel after getting the fuel ticket. I explained that I was told literally a hundred things including signing and initialing and watching a video, so no, I don't remember that. She also said, "well everyone else does”. So is your staff / company implying I'm not only a thief, but an idiot too? I remained calm and factual throughout my conversation while the woman's attitude grew increasingly irritated. I am amazed, as a small business owner myself, about how many companies remain in business with treating customers like the way I was just treated.
At the end of the day, I was overcharged $40 +/- dollars, good for your company, I guess you need it more than me. I consider this a small price to pay for a great day on the water with my family. It's the principle of the situation that is really irritating me which will be reflected in my honest review of your establishment and how you treat your customers.
Best Regards!
翻译：我昨天租了一艘船，还船时收到了一张30美元左右的燃油费收据。码头的那位先生说“一切都安排好了”，并祝我一切顺利。我刚刚收到一封邮件，上面写着一张950美元（1000美元押金，减去50美元）的收据，说是因为我没付燃油费就还船了，而且我的信用卡上还多收了21.81美元的燃油费。
我刚才打电话跟一位女士解释了情况，我以为收到燃油收据的时候，就意味着我已经付了燃油费。这说得通，毕竟收到收据就意味着一切都安排好了。更糟糕的是，跟我交谈的那位女士撒了谎，说我把地图交还给了办公室，说我会回来付燃油费，之后就再也没回来过。这简直荒谬，完全是捏造的/不真实的。她反复告诉我，租船时有人告诉我，拿到燃油票后，必须回到办公室付燃油费。我解释说，他们告诉我了上百件事，包括签名、签首字母、看视频，所以我不记得了。她还说：“嗯，其他人都记得。” 所以，你们的员工/公司是不是在暗示我不仅是个小偷，还是个白痴？在整个谈话过程中，我都保持冷静，实事求是，而那位女士的态度却越来越恼火。作为一名小企业主，我惊讶于竟然有这么多公司还在像我刚才那样对待顾客。
结果，我被多收了40多美元，这对贵公司来说是件好事，我想你们比我更需要这笔钱。为了和家人在水上度过美好的一天，我觉得这点钱不算什么。真正让我恼火的是这种做法本身，我会在对贵公司以及你们对待顾客的方式进行诚实的评价时体现这一点。
此致！
我刚才打电话跟一位女士解释了情况，我以为收到燃油收据的时候，就意味着我已经付了燃油费。这说得通，毕竟收到收据就意味着一切都安排好了。更糟糕的是，跟我交谈的那位女士撒了谎，说我把地图交还给了办公室，说我会回来付燃油费，之后就再也没回来过。这简直荒谬，完全是捏造的/不真实的。她反复告诉我，租船时有人告诉我，拿到燃油票后，必须回到办公室付燃油费。我解释说，他们告诉我了上百件事，包括签名、签首字母、看视频，所以我不记得了。她还说：“嗯，其他人都记得。” 所以，你们的员工/公司是不是在暗示我不仅是个小偷，还是个白痴？在整个谈话过程中，我都保持冷静，实事求是，而那位女士的态度却越来越恼火。作为一名小企业主，我惊讶于竟然有这么多公司还在像我刚才那样对待顾客。
结果，我被多收了40多美元，这对贵公司来说是件好事，我想你们比我更需要这笔钱。为了和家人在水上度过美好的一天，我觉得这点钱不算什么。真正让我恼火的是这种做法本身，我会在对贵公司以及你们对待顾客的方式进行诚实的评价时体现这一点。
此致！
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