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jiteshm192
Not great
Aqua Sana Sherwood Forest的点评
点评：I’ve visited this spa several times before, as well as the Woburn location, so I know the standard that’s supposed to be expected. Unfortunately, this visit was incredibly disappointing and has left a very sour taste.
The biggest issue was the sheer number of flies. They were everywhere—quiet relaxation areas, treatment rooms, the café, and even the men’s toilets. I’m not exaggerating when I say there were around 50–60 flies throughout the spa. It completely ruined any chance of relaxation, as my wife and I spent most of our time constantly swatting them away. For somewhere that’s meant to be peaceful and luxurious, it was completely unacceptable.
The food was another disappointment. It arrived lukewarm, and the potato wedges were so overcooked they were burnt to a crisp. There’s a big difference between crispy and burnt, and these were simply inedible. It’s a basic standard that shouldn’t be difficult to get right.
The only positive experience we had was with one of the servers, who had tattoos on her arm and leg. She was absolutely lovely, friendly, attentive, and a credit to your team. She deserves recognition because her excellent service stood out in what was otherwise a very poor experience.
To make matters worse, I’d booked a 55-minute treatment. My wife was taken in on time, while I sat waiting… and waiting. Eventually, it became apparent that the staff had mixed up the bookings. Despite paying for a 55-minute treatment, I only received around 40 minutes. As a result, the treatment felt rushed from start to finish and certainly wasn’t the relaxing, high-quality experience I’d paid for. It felt like they were simply trying to squeeze everything into the shortened time, which left me feeling disappointed rather than refreshed.
When I raised the issue with a member of staff, the response was little more than, “It happens, we’re sorry.” There was no real apology, no attempt to make things right, and no gesture of goodwill. For the amount of money we spent, I expected far better customer service.
The only enjoyable part of the day was leaving. Spending £398 on what should have been a luxury spa experience, only to leave feeling frustrated and disappointed, is frankly unacceptable. Apart from the fantastic server, there was very little to praise about our visit. Sadly, I won’t be returning, and I certainly wouldn’t recommend it to anyone else.
The biggest issue was the sheer number of flies. They were everywhere—quiet relaxation areas, treatment rooms, the café, and even the men’s toilets. I’m not exaggerating when I say there were around 50–60 flies throughout the spa. It completely ruined any chance of relaxation, as my wife and I spent most of our time constantly swatting them away. For somewhere that’s meant to be peaceful and luxurious, it was completely unacceptable.
The food was another disappointment. It arrived lukewarm, and the potato wedges were so overcooked they were burnt to a crisp. There’s a big difference between crispy and burnt, and these were simply inedible. It’s a basic standard that shouldn’t be difficult to get right.
The only positive experience we had was with one of the servers, who had tattoos on her arm and leg. She was absolutely lovely, friendly, attentive, and a credit to your team. She deserves recognition because her excellent service stood out in what was otherwise a very poor experience.
To make matters worse, I’d booked a 55-minute treatment. My wife was taken in on time, while I sat waiting… and waiting. Eventually, it became apparent that the staff had mixed up the bookings. Despite paying for a 55-minute treatment, I only received around 40 minutes. As a result, the treatment felt rushed from start to finish and certainly wasn’t the relaxing, high-quality experience I’d paid for. It felt like they were simply trying to squeeze everything into the shortened time, which left me feeling disappointed rather than refreshed.
When I raised the issue with a member of staff, the response was little more than, “It happens, we’re sorry.” There was no real apology, no attempt to make things right, and no gesture of goodwill. For the amount of money we spent, I expected far better customer service.
The only enjoyable part of the day was leaving. Spending £398 on what should have been a luxury spa experience, only to leave feeling frustrated and disappointed, is frankly unacceptable. Apart from the fantastic server, there was very little to praise about our visit. Sadly, I won’t be returning, and I certainly wouldn’t recommend it to anyone else.
翻译：我以前曾多次光顾这家水疗中心，也去过沃本分店，因此很清楚这里应有的服务水平。遗憾的是，这次体验极其令人失望，给我留下了非常不好的印象。
最大的问题就是苍蝇实在太多。到处都是——安静的休息区、治疗室、咖啡馆，甚至男厕所里也有。我毫不夸张地说，整个水疗中心里大概有50到60只苍蝇。这彻底破坏了人们放松身心的可能性。我和妻子大部分时间都在不停地赶走它们。对于一个本应宁静而奢华的地方来说，这种情况是完全不可接受的。
食物也是另一大败笔。上桌时已经是温的了，薯条则煮得过头，干脆烤焦了。“脆”和“焦”之间有着明显的区别，而这些薯条根本没法吃。这可是最基本的标准，做到这一点其实并不难。我们唯一的愉快体验就来自于其中一位服务员——她的手臂和腿上都有纹身。她人非常好，友善又细心，堪称贵团队的标杆。她的出色服务值得我们称赞，因为在整体体验糟糕的情况下，唯有她的表现堪称出色。
更糟糕的是，我预约的是55分钟的护理服务。我的妻子准时被接待，而我则坐在一旁干等……一直等。最后才发现，工作人员把预约信息搞混了。虽然我支付了55分钟疗程的费用，但实际只接受了大约40分钟的护理。因此，整个疗程显得仓促草率，完全不是我花钱所期望的那种放松且高品质的体验。感觉他们只是试图在缩短后的时间内完成所有步骤，这让我感到失望，而非身心得到舒缓。
当我向工作人员提出这个问题时，他们的回应不过是：“这种情况时有发生，很抱歉。”根本算不上是真正的道歉。完全没有试图弥补失误，也毫无任何善意之举。以我们所花费的金额来看，我本期望能获得更好的客户服务。
这一天中唯一愉快的时刻就是离开的时候。花了398英镑本应享受一次豪华的水疗体验，结果却带着沮丧与失望离开，这实在是不可接受。除了那位出色的服务员外，这次体验实在没什么可称赞的。很遗憾，我不会再光顾了，也绝对不会向任何人推荐这里。
最大的问题就是苍蝇实在太多。到处都是——安静的休息区、治疗室、咖啡馆，甚至男厕所里也有。我毫不夸张地说，整个水疗中心里大概有50到60只苍蝇。这彻底破坏了人们放松身心的可能性。我和妻子大部分时间都在不停地赶走它们。对于一个本应宁静而奢华的地方来说，这种情况是完全不可接受的。
食物也是另一大败笔。上桌时已经是温的了，薯条则煮得过头，干脆烤焦了。“脆”和“焦”之间有着明显的区别，而这些薯条根本没法吃。这可是最基本的标准，做到这一点其实并不难。我们唯一的愉快体验就来自于其中一位服务员——她的手臂和腿上都有纹身。她人非常好，友善又细心，堪称贵团队的标杆。她的出色服务值得我们称赞，因为在整体体验糟糕的情况下，唯有她的表现堪称出色。
更糟糕的是，我预约的是55分钟的护理服务。我的妻子准时被接待，而我则坐在一旁干等……一直等。最后才发现，工作人员把预约信息搞混了。虽然我支付了55分钟疗程的费用，但实际只接受了大约40分钟的护理。因此，整个疗程显得仓促草率，完全不是我花钱所期望的那种放松且高品质的体验。感觉他们只是试图在缩短后的时间内完成所有步骤，这让我感到失望，而非身心得到舒缓。
当我向工作人员提出这个问题时，他们的回应不过是：“这种情况时有发生，很抱歉。”根本算不上是真正的道歉。完全没有试图弥补失误，也毫无任何善意之举。以我们所花费的金额来看，我本期望能获得更好的客户服务。
这一天中唯一愉快的时刻就是离开的时候。花了398英镑本应享受一次豪华的水疗体验，结果却带着沮丧与失望离开，这实在是不可接受。除了那位出色的服务员外，这次体验实在没什么可称赞的。很遗憾，我不会再光顾了，也绝对不会向任何人推荐这里。
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