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Jamie T
Don't believe the marketing hype. They're a tech powered, venture capital driven money making machine.
Indie Campers的点评
点评：I had a very poor experience, my impression is they have one objective: to extract as much money from their customers as possible.
Two weeks after my rental ended they took $375 from my credit card account. I contacted them immediately. Apparently, I'd requested the premium insurance at check-in, and they'd 'forgotten' to charge me. 'Fortunately', their online check-in was broken and so I'd checked in through their online chat function, the transcript of which proved conclusively.
You might think they'd be apologetic? No, within 2 hours of raising the issue (now three weeks after my rental ended) they were able to rustle up a ludicrous and fabricated damage report. (See the pictures). Although it was convincing at first.
After sourcing better images, it was obvious they were attempting to charge me almost $700 for a reflection in the paintwork. Google Street View showed it was clearly of the building opposite.
Interestingly the damage report also specified that the damage (reflection) was down to the primer.
What do I infer from this?
* damage reports are produced without a physical inspection of the vehicle
* they're not on your side
* you could easily be charged for non-existent damage
* the depot staff have zero say in the process. They might tell you everything is OK, but it's not their call
* pay with a good credit card so you can do a charge back.
Eventually, I got all my money back but it was a massive hassle and stressful. I was lucky because the damage report they sent me was so ludicrous and I had transcripts to back up my claims. If they'd cropped the 'damage' pictures more closely, and been a little more conservative in their claims it could easily have turned out differently.
Two weeks after my rental ended they took $375 from my credit card account. I contacted them immediately. Apparently, I'd requested the premium insurance at check-in, and they'd 'forgotten' to charge me. 'Fortunately', their online check-in was broken and so I'd checked in through their online chat function, the transcript of which proved conclusively.
You might think they'd be apologetic? No, within 2 hours of raising the issue (now three weeks after my rental ended) they were able to rustle up a ludicrous and fabricated damage report. (See the pictures). Although it was convincing at first.
After sourcing better images, it was obvious they were attempting to charge me almost $700 for a reflection in the paintwork. Google Street View showed it was clearly of the building opposite.
Interestingly the damage report also specified that the damage (reflection) was down to the primer.
What do I infer from this?
* damage reports are produced without a physical inspection of the vehicle
* they're not on your side
* you could easily be charged for non-existent damage
* the depot staff have zero say in the process. They might tell you everything is OK, but it's not their call
* pay with a good credit card so you can do a charge back.
Eventually, I got all my money back but it was a massive hassle and stressful. I was lucky because the damage report they sent me was so ludicrous and I had transcripts to back up my claims. If they'd cropped the 'damage' pictures more closely, and been a little more conservative in their claims it could easily have turned out differently.
翻译：我的体验非常糟糕，我的印象是他们有一个目标：从客户身上榨取尽可能多的钱。
我的租期结束两周后，他们从我的信用卡账户中扣除了 375 美元。我立即联系了他们。显然，我在办理入住手续时要求了高级保险，但他们“忘记”向我收费。“幸运的是”，他们的在线办理入住手续坏了，所以我通过他们的在线聊天功能办理了入住手续，而聊天记录证明了这一点。
你可能认为他们会道歉？不，在提出问题后的 2 小时内（现在是我租期结束三周后），他们就能够匆忙制作一份荒谬且捏造的损坏报告。（见图片）。虽然一开始很有说服力。
在找到更好的图像后，很明显他们试图向我收取近 700 美元的油漆反光费。谷歌街景显示它显然是对面建筑物的反光。
有趣的是，损坏报告还指出损坏（反射）是由于底漆造成的。
我从中推断出什么？
* 损坏报告是在没有对车辆进行物理检查的情况下生成的
* 他们不站在你这边
* 你可能会因为不存在的损坏而被收费
* 车库工作人员在这个过程中没有任何发言权。他们可能会告诉你一切都很好，但这不是他们的决定
* 用一张好信用卡付款，这样你就可以退款。
最终，我拿回了所有的钱，但这是一个非常麻烦和紧张的过程。我很幸运，因为他们发给我的损坏报告太荒谬了，我有记录来支持我的索赔。如果他们更仔细地裁剪“损坏”图片，并在索赔中更保守一点，结果可能会有所不同。
我的租期结束两周后，他们从我的信用卡账户中扣除了 375 美元。我立即联系了他们。显然，我在办理入住手续时要求了高级保险，但他们“忘记”向我收费。“幸运的是”，他们的在线办理入住手续坏了，所以我通过他们的在线聊天功能办理了入住手续，而聊天记录证明了这一点。
你可能认为他们会道歉？不，在提出问题后的 2 小时内（现在是我租期结束三周后），他们就能够匆忙制作一份荒谬且捏造的损坏报告。（见图片）。虽然一开始很有说服力。
在找到更好的图像后，很明显他们试图向我收取近 700 美元的油漆反光费。谷歌街景显示它显然是对面建筑物的反光。
有趣的是，损坏报告还指出损坏（反射）是由于底漆造成的。
我从中推断出什么？
* 损坏报告是在没有对车辆进行物理检查的情况下生成的
* 他们不站在你这边
* 你可能会因为不存在的损坏而被收费
* 车库工作人员在这个过程中没有任何发言权。他们可能会告诉你一切都很好，但这不是他们的决定
* 用一张好信用卡付款，这样你就可以退款。
最终，我拿回了所有的钱，但这是一个非常麻烦和紧张的过程。我很幸运，因为他们发给我的损坏报告太荒谬了，我有记录来支持我的索赔。如果他们更仔细地裁剪“损坏”图片，并在索赔中更保守一点，结果可能会有所不同。
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