点评:We are local patrons who have visited regularly over the past eight years, often with family. Today, my wife, children, and I dined here.
While the drinks, Cullen Skink, soup, and cheesy chips were all satisfactory, I was deeply disappointed by the beef burger. Having ordered this many times before, the difference in quality was stark. The patty was shockingly small—thinner than a McDonald’s burger and barely visible beyond the bun. This is a drastic reduction from what was once a substantial serving.
There are two possible explanations: either the kitchen ran out of proper patties and substituted something smaller without informing customers, or the portion size has been significantly reduced for cost-cutting reasons. Either way, customers should be notified and offered alternatives or a discount. Adding to the disappointment, the bun was overwhelmed with tomato relish, and the supposed “skin-on fries” were not as described.
Unfortunately, I left still hungry and dissatisfied with my meal, though I acknowledge the rest of the food was acceptable. This experience fell well below the standard we’ve come to expect.
Family from Happyhaddy.
You cannot expect to keep your regular customers if your prices are high but the standard of the food is dramatically changing.
翻译:我们是本地老顾客,过去八年来经常来这里,经常和家人一起。今天,我和我的妻子、孩子在这里用餐。
虽然饮料、Cullen Skink、汤和芝士薯条都令人满意,但我对牛肉汉堡深感失望。之前我多次点过这个汉堡,质量差异非常明显。肉饼小得惊人——比麦当劳的汉堡还要薄,在面包外几乎看不见。与曾经的大量份量相比,这简直是大幅缩水。
有两种可能的解释:要么是厨房用完了合适的肉饼,在没有通知顾客的情况下用更小的东西代替了,要么是出于削减成本的原因,份量已经大幅减少。无论哪种情况,都应该通知顾客,并提供替代品或折扣。更令人失望的是,面包上充斥着番茄酱,所谓的“带皮薯条”与描述不符。
不幸的是,我离开时仍然很饿,对这顿饭不满意,尽管我承认其他食物还可以接受。这次体验远远低于我们期望的标准。
Happyhaddy 的家人。
如果价格很高,你就不能指望留住老顾客,但食物的标准正在发生巨大变化。