点评:We reserved an all day private van tour and paid in advance. Then they ghosted us. No confirmation, no verification they received payment and no communication at all. We tried email, whatsApp, phone calls and social media accounts. No response. After 2 weeks we assumed we had been scammed, rebooked with another operator and requested a refund from the credit card company. Later they contacted us and wanted to do the tour for us. We liked their tour better so we agreed and canceled the second operator and stopped the refund request with the credit card company. Then, the day before the tour as we are approaching Barcelona on a ship, they canceled us. This also meant that they canceled our prepaid reservations at several tour attractions in Barcelona that were now sold out. So frustrating! They did, however, immediately refund our money.
翻译:我们预订了全天私人面包车之旅并提前付款。然后他们就消失了。没有确认,没有核实他们是否收到了付款,也没有任何联系。我们尝试了电子邮件、WhatsApp、电话和社交媒体账户。没有回应。两周后,我们以为被骗了,于是重新预订了另一家运营商,并要求信用卡公司退款。后来他们联系了我们,想为我们安排这次旅行。我们更喜欢他们的行程,所以我们同意了,取消了第二家运营商的行程,并停止了向信用卡公司的退款请求。然后,在旅行的前一天,当我们乘船接近巴塞罗那时,他们取消了我们的行程。这也意味着他们取消了我们在巴塞罗那几个旅游景点的预付预订,这些预订现在已经售罄。真令人沮丧!但他们确实立即退还了我们的钱。