下载App
旅行
账户
Kirsty J
loyalty mean nothing to these guys !!!!
Hollywood Bowl Leicester的点评
点评：I've been going to place for years since i was a child , my parents used to take me and now I've passed on the tradition to my child and never had an issue before , but sadly if this situation does not get resolved i will not be spending my money here where i am not a valued customer.... I had some issues with the lane and a duty manager on shift at the time didn't seem bothered or interested full stop and instead of offering us a move to a different lane or coming to investigate it for herself at the time they did nothing , then when spoke to a different member of staff they was willing to right the wrong but the manager refused and said they would look in to the situation after we had left. and now have changed there story throughout the emails to fit the bias of this in house operation which i find unethically and morally wrong. The fact is I've been coming here for years and spent lot of money with these guys over the years to have them turn round and dismiss my emails and all of my points which is a shame i don't want to find a different bowling alley but i wont go to somewhere i am not valued and the fact that they don't care about years of loyalty goes to show it means nothing these days. also i will advice friends and family to stay clear of this place if they don't right the wrong and head to social media .
翻译：我从小就经常去那里，我父母以前也带我去，现在我把这个传统传给了我的孩子，以前从来没有遇到过任何问题，但遗憾的是，如果这种情况得不到解决，我就不会在这里花钱，因为我不是这里的尊贵客户......我对这条车道有一些问题，当时值班的经理似乎并不在意或感兴趣，他们没有建议我们换到另一条车道，也没有亲自来调查，他们什么也没做，然后当我与另一位工作人员交谈时，他们愿意纠正错误，但经理拒绝了，并说他们会在我们离开后调查情况。现在，他们在电子邮件中改变了故事，以适应这种内部操作的偏见，我认为这是不道德和不道德的。事实上，我已经来这里很多年了，这些年来在这些家伙身上花了很多钱，但他们却转过身来，忽略了我的电子邮件和所有积分，这真是太遗憾了，我不想找另一个保龄球馆，但我不会去一个我不重视的地方，他们不在乎多年的忠诚度，这一事实表明，这在当今毫无意义。此外，如果他们的朋友和家人不改正错误并转向社交媒体，我也会建议他们远离这个地方。
© 2025 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
