点评:I recently visited Wasaga 500 and had an absolutely horrendous experience. My nephew, who is only 11 years old, was enjoying a go-kart ride when his kart accidentally crossed the exit line. Instead of handling the situation with understanding and care, the manager, Collin, chose to yell at him aggressively and roughly grabbed his foot and yanked his leg around to "show" him the gas and brake. This aggressive behavior made my nephew cry and left him visibly shaken. If I hadn't been close to him in my kart when it happened I might not even know because Collin decided to approach and rough up a child when he assumed that the child's adults wouldn't see.
When I confronted Collin about his actions, he showed no remorse whatsoever. In fact, he boldly stated that he had the right to physically touch my nephew in an aggressive way because he was the manager. When I challenged him, he swore at me further demonstrating his unprofessionalism and lack of empathy. This behaviour is completely unacceptable.
As a “family-friendly” establishment, Wasaga 500 should prioritize the safety and well-being of its young visitors. Instead, we were met with hostility and aggression. I am deeply disappointed and urge others to think twice before visiting this place. The management's behavior is appalling and should not be tolerated. I hope the higher authorities take necessary actions to ensure no other child has to go through such a traumatic experience.
翻译:我最近参观了 Wasaga 500,经历了一次非常可怕的经历。我侄子只有 11 岁,当时他正在玩卡丁车,他的卡丁车不小心越过了出口线。经理 Collin 并没有理解和关心地处理这种情况,而是选择对他大喊大叫,粗暴地抓住他的脚,拽着他的腿“给他看”油门和刹车。这种咄咄逼人的行为让我侄子哭了,他明显受到了惊吓。如果事情发生时我开着卡丁车不在他附近,我可能甚至都不知道,因为 Collin 决定接近并粗暴地对待一个孩子,因为他认为孩子的大人不会看到。
当我质问 Collin 的行为时,他毫无悔意。事实上,他大胆地表示,他有权咄咄逼人地触摸我的侄子,因为他是经理。当我质问他时,他骂我,这进一步表明了他的不专业和缺乏同情心。这种行为是完全不可接受的。
作为一家“家庭友好型”机构,Wasaga 500 应该优先考虑年轻游客的安全和福祉。相反,我们却遭遇了敌意和攻击。我深感失望,并敦促其他人在访问这个地方之前三思而后行。管理层的行为令人震惊,不应容忍。我希望上级部门采取必要措施,确保其他孩子不会经历如此痛苦的经历。