旅行
账户
Dream1678065****
would not recommend
Barrie Molson Centre的点评
点评：Terrible experience. We booked a reservation for the Globetrotters basketball event more than a week before attending on Jan 31 2025.
Once at the restaurant we were given a small "late night menu" of 4-5 items - which was not disclosed when the reservation was booked and confirmed. I asked our server if there was any other menu options as our kids were not thrilled with the options and was told no, that all that was available to us was shown on the small laminated sheet I was given.
We ordered a plate of nachos at $35 which the kids ate half of. Halfway through our meal I noticed tables beside us had burgers/cheeseburgers and asked our server why they were given that option but we were not. She replied "oh we always have the kids menu options". I reminded her that I clearly asked if there was any other menu options for the kids other than the late night presented and she had said no, which now seemed untrue. She told me "I dont control the menu".
I spoke with the manager who was unapologetic and told us its not the servers problem that we didn't know to ask specifically for a kids menu (when I thought I had done by asking if any other menu was available for the kids) . UItimately they ended up removing the item from our bill but I can't believe this was the experience.
We overheard numerous tables get up and leave over the lack of kids options and its unbelievable to me the attitude overall was that it was our fault for not specifically asking for a kids menu.
Once at the restaurant we were given a small "late night menu" of 4-5 items - which was not disclosed when the reservation was booked and confirmed. I asked our server if there was any other menu options as our kids were not thrilled with the options and was told no, that all that was available to us was shown on the small laminated sheet I was given.
We ordered a plate of nachos at $35 which the kids ate half of. Halfway through our meal I noticed tables beside us had burgers/cheeseburgers and asked our server why they were given that option but we were not. She replied "oh we always have the kids menu options". I reminded her that I clearly asked if there was any other menu options for the kids other than the late night presented and she had said no, which now seemed untrue. She told me "I dont control the menu".
I spoke with the manager who was unapologetic and told us its not the servers problem that we didn't know to ask specifically for a kids menu (when I thought I had done by asking if any other menu was available for the kids) . UItimately they ended up removing the item from our bill but I can't believe this was the experience.
We overheard numerous tables get up and leave over the lack of kids options and its unbelievable to me the attitude overall was that it was our fault for not specifically asking for a kids menu.
翻译：糟糕的经历。我们在 2025 年 1 月 31 日参加 Globetrotters 篮球赛事前一周多就预订了座位。
到达餐厅后，我们收到了一份包含 4-5 道菜的小型“深夜菜单”，预订和确认预订时并未透露。我问服务员是否还有其他菜单选项，因为我们的孩子对这些选项并不满意，服务员说没有，我们能吃到的所有菜品都显示在我收到的一张小层压板上。
我们点了一盘 35 美元的玉米片，孩子们吃了一半。吃到一半时，我注意到旁边的桌子上有汉堡/芝士汉堡，问服务员为什么他们有这个选项，而我们没有。她回答说“哦，我们一直都有儿童菜单选项”。我提醒她，我明确问过除了深夜菜单外，是否还有其他儿童菜单选项，她说没有，现在看来这不属实。她告诉我“我不控制菜单”。
我和经理谈过，他毫无歉意，告诉我们这不是服务员的问题，我们不知道要特别要求儿童菜单（我以为我已经问过是否有其他儿童菜单了）。最后他们从我们的账单中删掉了这道菜，但我不敢相信这是一次体验。
我们听到很多桌子的人因为没有儿童菜而起身离开，我难以置信的是，他们的态度总体上是我们没有特别要求儿童菜单是我们的错。
到达餐厅后，我们收到了一份包含 4-5 道菜的小型“深夜菜单”，预订和确认预订时并未透露。我问服务员是否还有其他菜单选项，因为我们的孩子对这些选项并不满意，服务员说没有，我们能吃到的所有菜品都显示在我收到的一张小层压板上。
我们点了一盘 35 美元的玉米片，孩子们吃了一半。吃到一半时，我注意到旁边的桌子上有汉堡/芝士汉堡，问服务员为什么他们有这个选项，而我们没有。她回答说“哦，我们一直都有儿童菜单选项”。我提醒她，我明确问过除了深夜菜单外，是否还有其他儿童菜单选项，她说没有，现在看来这不属实。她告诉我“我不控制菜单”。
我和经理谈过，他毫无歉意，告诉我们这不是服务员的问题，我们不知道要特别要求儿童菜单（我以为我已经问过是否有其他儿童菜单了）。最后他们从我们的账单中删掉了这道菜，但我不敢相信这是一次体验。
我们听到很多桌子的人因为没有儿童菜而起身离开，我难以置信的是，他们的态度总体上是我们没有特别要求儿童菜单是我们的错。
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