Rude employees & terrible customer service! - Zipit Forest Adventures (都柏林) - Zipit Forest Adventures - 253条旅客点评与比价

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Rude employees & terrible customer service!

Zipit Forest Adventures的点评

2026年06月12日发布于: 海外

点评：We had a terrible experience. We went and they were closing. They encouraged us to come back the next day and told us to be sure and buy our tickets online for a better price. We went back to our hotel and bought the tickets and returned the next day. We pulled up in front of the check-in area and a guy came charging out barking that we could not park there because it’s where the EMTs come. Why do they need EMTs, we wondered? That doesn’t sound very safe! We then parked at the far away location they guided us to. We walked back up and they rudely started telling us we booked our tickets wrong and owed more money. Mind you it was 4pm by this point and they close at 6pm (so max we could be there was 2 hours). The guy was a cocky robot just repeating himself that it’s all clearly explained online. My husband and I are attorneys who read documents professionally and we did not agree it was clearly explained at all. We asked to speak with a manager. Initially reluctant, he got a manager. It was raining and, while waiting, we looked around and the ladders and equipment looked unsafe, slippery, and rickety. The manager, who represented himself as the highest up person onsite, then appeared and it was the same broken record. We asked for a refund as we didn’t feel like our business was wanted at this point and also questioned the safety of the operation. They said no refunds. We asked for the phone number of a higher up and the guy told us he was the operations manager and a refund would not be happening. We have disputed the charge with our credit card company and the credit card company agrees with us. Save yourself a big hassle and some extremely rude employees and definitely skip this activity!

翻译：我们经历了一次糟糕的体验。我们去的时候他们快要关门了。他们鼓励我们第二天再来，并告诉我们一定要在网上买票，价格更优惠。我们回到酒店买了票，第二天去了。我们把车停在登记处前面，一个家伙冲出来大吼，说我们不能停在这里，因为那是急救人员出诊的地方。我们纳闷，他们为什么需要急救人员？这听起来很不安全！然后我们把车停在了他们指引我们去的很远的地方。我们走回去，他们却粗鲁地告诉我们订错了票，要多付钱。要知道，当时已经是下午4点了，他们6点关门（所以我们最多只能待2个小时）。那个家伙像个傲慢的机器人，只会重复说网上都写得很清楚了。我和我丈夫都是律师，平时会阅读各种文件，我们觉得网上根本没写清楚。我们要求见经理。他一开始不太情愿，但最后还是找来了经理。当时下着雨，我们等了一会儿，环顾四周，发现梯子和设备看起来既不安全又湿滑，而且摇摇晃晃的。一位自称是现场最高负责人的经理随后出现，但说的还是老一套。我们感觉他们根本不欢迎我们的生意，也对操作的安全性表示质疑，所以要求退款。他们说不退款。我们要求提供更高层级的电话号码，那人告诉我们他就是运营经理，退款是不可能的。我们已经向信用卡公司提出争议，信用卡公司也同意我们的说法。为了避免麻烦和遇到态度极其恶劣的员工，千万不要参加这个活动！

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