点评:Absolutely horrendous customer service from an “emergency line” end. Myself and a friend were out for a walk, approaching 21:30hrs, we soon began to make our way to our car, noticing people were slowly doing the same. As we weren’t familiar with closing times etc as nothing was sign posted or when we did search it up, nothing was confirmed on website. Much to our DISGUST and FEAR, we realized the gates had been pad locked from the outside, although you could walk out through side gate, but what use was that as we felt unsafe leaving car overnight. May I just add, we were unsure about taxi numbers but thankfully had charge on our phone and was able to arrange alternative transport home but was very costly as not local. Emergency line may as well be scraped as man was rude, ignorant and just overall unprofessional. Do better.
翻译:“紧急热线”的客户服务简直糟透了。我和朋友出去散步,快到晚上 21:30 了,我们很快就开始往车子那边走,发现人们也在慢慢地往车子那边走。由于我们不熟悉关门时间等,因为没有标志牌,或者当我们搜索时,网站上也没有确认信息。令我们感到厌恶和恐惧的是,我们发现大门从外面被挂锁锁住了,虽然你可以从侧门出去,但那有什么用呢,因为我们觉得把车停在外面过夜不安全。我还要补充一点,我们不确定出租车号码,但幸好我们的手机有电,可以安排其他交通工具回家,但由于不是本地人,所以费用非常昂贵。紧急热线最好取消,因为那个人很粗鲁、无知,而且总体上不专业。做得更好。