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Unprofessional and Condescending
Colchester Ridge Estate Winery的点评
点评：The complete lack of professionalism from the Management is stunning. I emailed as was required for Reservations to the Mother's Day Brunch which was actively being advertised and which stated for Reservations to email. I did. Two days later I had still not heard back with a confirmation so I emailed and ask do they confirm or do my table of five just show up based on having Reserved two days prior. I received a reply that stated the Mother's Day Brunch was full.
I replied back asking why no one advised me of this as I had emailed two days prior with my name and phone number and that notably.... I only heard back two days later because I had contacted them again requesting confirmation. I was told that the General Manager believes that two days later and following my second email was "in a timely fashion.
Fact is, I would have never heard from them and I would have shown up expecting a reservation if I had not emailed the second time to question why I had not had a response.
That being said, it is the complete lack of professionalism, condescension and absolute arrogance from the General Manager that is upsetting more than our having to find a table for five at a Mother's Day brunch elsewhere at the very last minute.
I have the email exchange if anyone wants to confirm the validity of my review.
I replied back asking why no one advised me of this as I had emailed two days prior with my name and phone number and that notably.... I only heard back two days later because I had contacted them again requesting confirmation. I was told that the General Manager believes that two days later and following my second email was "in a timely fashion.
Fact is, I would have never heard from them and I would have shown up expecting a reservation if I had not emailed the second time to question why I had not had a response.
That being said, it is the complete lack of professionalism, condescension and absolute arrogance from the General Manager that is upsetting more than our having to find a table for five at a Mother's Day brunch elsewhere at the very last minute.
I have the email exchange if anyone wants to confirm the validity of my review.
翻译：管理层完全缺乏专业精神，令人震惊。我按照要求发送了电子邮件，预订了母亲节早午餐，该餐厅正在大力宣传，并说明要发送电子邮件才能预订。我照做了。两天后，我仍然没有收到确认的回复，所以我发了一封电子邮件，询问他们是否确认了，或者我的五人桌是否会根据两天前预订的情况直接出现。我收到的回复说母亲节早午餐已满。
我回复询问为什么没有人通知我，因为我两天前已经发过电子邮件，提供了我的名字和电话号码，值得注意的是……我两天后才收到回复，因为我再次联系他们要求确认。我被告知，总经理认为两天后以及我第二次发送电子邮件之后的回复是“及时的”。
事实上，如果我没有第二次发送电子邮件询问为什么我没有收到回复，我可能永远不会收到他们的回复，而且我还会期待预订。
话虽如此，总经理完全缺乏专业精神、居高临下的态度和绝对的傲慢态度比我们在最后一刻不得不在其他地方为母亲节早午餐找到一张五人桌更令人沮丧。
如果有人想确认我的评论的有效性，我有电子邮件往来。
我回复询问为什么没有人通知我，因为我两天前已经发过电子邮件，提供了我的名字和电话号码，值得注意的是……我两天后才收到回复，因为我再次联系他们要求确认。我被告知，总经理认为两天后以及我第二次发送电子邮件之后的回复是“及时的”。
事实上，如果我没有第二次发送电子邮件询问为什么我没有收到回复，我可能永远不会收到他们的回复，而且我还会期待预订。
话虽如此，总经理完全缺乏专业精神、居高临下的态度和绝对的傲慢态度比我们在最后一刻不得不在其他地方为母亲节早午餐找到一张五人桌更令人沮丧。
如果有人想确认我的评论的有效性，我有电子邮件往来。
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