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BeckyA123RA
Very good once we got on the train
Great Journeys New Zealand的点评
点评：Tranzalpine train
We absolutely loved the whole experience once we were on board. Abbie and the team were amazing. The views from the train are absolutely stunning and the train itself has lovely huge windows which let in lots of light.
However, we found the booking experience stressful. We were told scenic carriage was sold out after we’d booked the train, and then booked our flights and accommodation around this. We were told we needed to upgrade, or be refunded. We’d booked our trip around it so we upgraded. When I rang to book the vegan meal, we rang a few days late, as we got the wrong end of the stick, we thought we had to ring between 2-7 days before, and so we missed ringing exactly 7 days before, instead we rang 4 days before. Worth noting, we had already emailed about being vegan at the time of booking but we were told this didn’t count. The lady answering the phone was rude, told me I probably couldn’t have a vegan meal and if I could, ‘I guess you’ll find out on the day’. When I asked if there was any way to find out before the day, I was advised no, she is too busy to be ringing around anyone.
This did unfortunately remove any and all excitement about the trip for both myself and my husband in the few days run up.
Thankfully, Abbie and the team actually on board, made up for this by being kind, caring, fun, fantastic people and looked after us so well. And a vegan meal was provided, which was actually lovely and a close replacement of each course, instead of being something completely different to what others were eating, which I loved. I do understand I missed the deadline, however I do feel the customer service and attitude was awful and it would make me hesitate to book with this company again especially given the cost of each scenic plus ticket.
We absolutely loved the whole experience once we were on board. Abbie and the team were amazing. The views from the train are absolutely stunning and the train itself has lovely huge windows which let in lots of light.
However, we found the booking experience stressful. We were told scenic carriage was sold out after we’d booked the train, and then booked our flights and accommodation around this. We were told we needed to upgrade, or be refunded. We’d booked our trip around it so we upgraded. When I rang to book the vegan meal, we rang a few days late, as we got the wrong end of the stick, we thought we had to ring between 2-7 days before, and so we missed ringing exactly 7 days before, instead we rang 4 days before. Worth noting, we had already emailed about being vegan at the time of booking but we were told this didn’t count. The lady answering the phone was rude, told me I probably couldn’t have a vegan meal and if I could, ‘I guess you’ll find out on the day’. When I asked if there was any way to find out before the day, I was advised no, she is too busy to be ringing around anyone.
This did unfortunately remove any and all excitement about the trip for both myself and my husband in the few days run up.
Thankfully, Abbie and the team actually on board, made up for this by being kind, caring, fun, fantastic people and looked after us so well. And a vegan meal was provided, which was actually lovely and a close replacement of each course, instead of being something completely different to what others were eating, which I loved. I do understand I missed the deadline, however I do feel the customer service and attitude was awful and it would make me hesitate to book with this company again especially given the cost of each scenic plus ticket.
翻译：高山观光列车
一旦登上列车，我们就彻底爱上了整个体验。Abbie 和她的团队非常棒。列车上的景色美得令人窒息，车厢本身也拥有宽敞明亮的窗户，让阳光洒满车厢。
然而，我们的预订过程却令人倍感煎熬。我们预订好火车票后才被告知观光车厢已售罄，而我们又围绕着火车票预订了机票和住宿。对方告诉我们必须升级车厢，否则就得退款。由于行程已经围绕观光车厢安排好了，所以我们选择了升级。当我打电话预订素食餐时，我们晚了几天才打，因为我们误解了对方的意思。我们以为必须在预订前 2 到 7 天之间打电话，结果错过了 7 天的预订时间，而是提前了 4 天。值得一提的是，我们在预订时已经通过邮件告知了我们是素食主义者，但对方却说这不算数。接电话的女士态度很差，告诉我我可能无法预订到素食餐，如果可以的话，“我想你到时候就知道了”。当我询问是否有办法提前查询时，得到的答复是不行，她太忙了，没空打电话询问。
这无疑让我和丈夫在出发前几天的兴奋之情荡然无存。
好在，Abbie 和船上的工作人员弥补了这一点，他们热情友好、体贴周到、风趣幽默，对我们照顾得无微不至。他们还提供了素食餐，味道很棒，而且每道菜都和别人吃的差不多，而不是完全不同，我很喜欢这一点。我理解我错过了截止日期，但我仍然觉得他们的客户服务和态度非常糟糕，考虑到每张观光票的价格，我会犹豫是否再次预订这家公司的服务。
一旦登上列车，我们就彻底爱上了整个体验。Abbie 和她的团队非常棒。列车上的景色美得令人窒息，车厢本身也拥有宽敞明亮的窗户，让阳光洒满车厢。
然而，我们的预订过程却令人倍感煎熬。我们预订好火车票后才被告知观光车厢已售罄，而我们又围绕着火车票预订了机票和住宿。对方告诉我们必须升级车厢，否则就得退款。由于行程已经围绕观光车厢安排好了，所以我们选择了升级。当我打电话预订素食餐时，我们晚了几天才打，因为我们误解了对方的意思。我们以为必须在预订前 2 到 7 天之间打电话，结果错过了 7 天的预订时间，而是提前了 4 天。值得一提的是，我们在预订时已经通过邮件告知了我们是素食主义者，但对方却说这不算数。接电话的女士态度很差，告诉我我可能无法预订到素食餐，如果可以的话，“我想你到时候就知道了”。当我询问是否有办法提前查询时，得到的答复是不行，她太忙了，没空打电话询问。
这无疑让我和丈夫在出发前几天的兴奋之情荡然无存。
好在，Abbie 和船上的工作人员弥补了这一点，他们热情友好、体贴周到、风趣幽默，对我们照顾得无微不至。他们还提供了素食餐，味道很棒，而且每道菜都和别人吃的差不多，而不是完全不同，我很喜欢这一点。我理解我错过了截止日期，但我仍然觉得他们的客户服务和态度非常糟糕，考虑到每张观光票的价格，我会犹豫是否再次预订这家公司的服务。
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