旅行
账户
Jet3839163****
Exceptionally poor hospitality...
Faber Vineyard的点评
点评：An extremely unpleasant experience, with the most unprofessional reception from whom I assume is the owner!
I assume this as if he was an employee he would have been fired a long time ago.
We arrived a party of 15 looking to sample wines whilst on holiday. Unfamiliar with the process we entered a busy open plan room with no reception from anybody that worked there or any signs/information at the entrance.
After standing for a few minutes we decided to take a seat as we were with children.
The owner eventually appeared and immediately began to chastise us for taking a seat. Asking what we thought we were doing without a reservation, actually handling members of the group telling us to get up. His behavioir left us all in shock no doubt unsettling other guests.
We accept that we misunderstood the business model and perhaps should have booked or even waited longer in the entrance for someone to come.
It is not that we were not able to take advantage of what the vine yard offered, we didn't have any real expectation! It was entirely the individuals way of dealing with the sutuation that lets the establishment down.
There are plenty of other reviews (since read) highlighting his behaviour!
He displayed all the mannerisms of a man out of his depth in a busy facility.
Perhaps some investment to take care of front of house might see their overall score increase.
I can not comment on the wine or the food. Only the exceptionally poor levels of customer service.
I look forward to your response as your previous attempts serve only to re-affirm your manners.
I assume this as if he was an employee he would have been fired a long time ago.
We arrived a party of 15 looking to sample wines whilst on holiday. Unfamiliar with the process we entered a busy open plan room with no reception from anybody that worked there or any signs/information at the entrance.
After standing for a few minutes we decided to take a seat as we were with children.
The owner eventually appeared and immediately began to chastise us for taking a seat. Asking what we thought we were doing without a reservation, actually handling members of the group telling us to get up. His behavioir left us all in shock no doubt unsettling other guests.
We accept that we misunderstood the business model and perhaps should have booked or even waited longer in the entrance for someone to come.
It is not that we were not able to take advantage of what the vine yard offered, we didn't have any real expectation! It was entirely the individuals way of dealing with the sutuation that lets the establishment down.
There are plenty of other reviews (since read) highlighting his behaviour!
He displayed all the mannerisms of a man out of his depth in a busy facility.
Perhaps some investment to take care of front of house might see their overall score increase.
I can not comment on the wine or the food. Only the exceptionally poor levels of customer service.
I look forward to your response as your previous attempts serve only to re-affirm your manners.
翻译：这是一次非常不愉快的经历，接待非常不专业，我猜应该是店主！
我猜如果他是员工的话，早就被解雇了。
我们一行 15 人来到这里，想在度假期间品尝葡萄酒。由于不熟悉流程，我们进入了一个繁忙的开放式房间，没有任何工作人员接待，入口处也没有任何标志/信息。
站了几分钟后，我们决定坐下来，因为我们带着孩子。
店主终于出现了，他立即开始责备我们坐下。问我们为什么没有预约就去，实际上是在处理让我们起身的团员。他的行为让我们所有人都感到震惊，毫无疑问也让其他客人感到不安。
我们承认我们误解了商业模式，也许应该预订，甚至在入口处多等一会儿，等有人来。
并不是说我们没有充分利用葡萄园提供的东西，而是我们没有任何真正的期望！完全是个人处理情况的方式让这家餐厅失望了。
还有很多其他评论（自读以来）突出了他的行为！
他在一个繁忙的设施中表现出了与自己格格不入的举止。
也许在前台投入一些资金可能会让他们的总体得分上升。
我无法评论葡萄酒或食物。只能说客户服务水平极差。
我期待您的回复，因为您之前的尝试只会再次证明您的举止。
我猜如果他是员工的话，早就被解雇了。
我们一行 15 人来到这里，想在度假期间品尝葡萄酒。由于不熟悉流程，我们进入了一个繁忙的开放式房间，没有任何工作人员接待，入口处也没有任何标志/信息。
站了几分钟后，我们决定坐下来，因为我们带着孩子。
店主终于出现了，他立即开始责备我们坐下。问我们为什么没有预约就去，实际上是在处理让我们起身的团员。他的行为让我们所有人都感到震惊，毫无疑问也让其他客人感到不安。
我们承认我们误解了商业模式，也许应该预订，甚至在入口处多等一会儿，等有人来。
并不是说我们没有充分利用葡萄园提供的东西，而是我们没有任何真正的期望！完全是个人处理情况的方式让这家餐厅失望了。
还有很多其他评论（自读以来）突出了他的行为！
他在一个繁忙的设施中表现出了与自己格格不入的举止。
也许在前台投入一些资金可能会让他们的总体得分上升。
我无法评论葡萄酒或食物。只能说客户服务水平极差。
我期待您的回复，因为您之前的尝试只会再次证明您的举止。
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