点评:Heights were taken day of booking. When we arrived a bike was not suitable for a small person (65) in our group. A saddle pole had to be sawn to make seat lower making handle bars too high. She was told to try riding it. A few meters she lost control, fell off and broke her arm. We rushed her to hospital. Bike company said let them know what the hospital said/did. We reported, re alignment of broken bone and now in a plaster cast. We asked for our monet back verbally, they would NOT refund. We emailed them asking for a refund and gave them the hospital report, NO response from them. The company on this occasion displayed no professional knowledge of matching size of bike to fit the rider. This company is a disgrace both with non refund and the lack of safety to its riders.
翻译:预订当天就测量了高度。我们到达时,发现自行车不适合我们团里的小个子(65 岁)。不得不锯掉鞍杆降低座位,导致车把太高。她被告知尝试骑一下。骑了几米后她就失去控制,摔了下来,摔断了胳膊。我们赶紧把她送到医院。自行车公司说要告诉他们医院的说了什么/做了什么。我们报告说,骨折处重新复位,现在打着石膏。我们口头要求退还钱款,但他们拒绝退款。我们给他们发了邮件要求退款,并给了他们医院的报告,但他们没有回复。这次,这家公司没有表现出任何专业知识,没有为骑手匹配合适的自行车尺寸。这家公司既不退款,又不保障骑手的安全,真是丢脸。