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Fundacion Mapfre Sala Recoletos的点评
点评：This small exposition hall excels with its specialized art exhibits and punches above its weight to ably compete with the bigger art institutions. Unfortunately it’s not a very welcoming environment. For starters, get your coffee before showing up because it’s one of the few art spaces in Madrid without a cafe. This is a minor issue. What is galling is the sour attitude of staff and security. You’d think you had entered Fort Knox. The staff throughout the gallery are generally inattentive and curt when addressed. There are so many “you must do this and you shouldn’t do that” that at times it felt like grammar school. Security should be reminded that Spain is now a democracy and there’s no need for heavy handed oversight. We were even admonished for speaking too loudly as if in the middle of high mass. This small gallery needs to enter the 21st century to justify its admission price: a cafe, better training of staff, professional security, and a better attitude to foster a decent customer experience.
翻译：这个小型展览馆以举办特色艺术展览而见长，即便规模不大，也能与那些大型艺术机构相媲美。遗憾的是，这里的环境并不友好。首先，建议先买好咖啡再前往，因为它是马德里为数不多没有咖啡馆的艺术场馆。这还算是个小问题。真正让人不悦的是工作人员和安保人员的冷漠态度——你会觉得自己仿佛走进了金库一般。整个画廊的工作人员通常对顾客的询问漠不关心且态度冷淡。馆内到处都是“必须这样做、不可以那样做”的规定，有时让人感觉就像回到了小学时代。安保人员应当牢记：如今西班牙已是民主国家，无需采取过于严苛的管控措施。我们甚至因为说话声音太大而遭到训斥，仿佛身处盛大的弥撒仪式之中一般。这家小型画廊亟需迈进21世纪：需要开设咖啡馆，还要对员工进行更好的培训，这样才能对得起所收取的门票费用。专业的安全保障，以及更良好的服务态度，从而带来优质的客户体验。
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