点评:La Isla's customer service is exceptional. I heard Folly Beach is an amazing place to surf in South Carolina. La Isla surfing has RAVE reviews like Jack's.
As a middle-aged tech incompetent, I somehow found a link to book last minute private lessons with La Isla on ADVENTURE.IO. DONT BE ME!!! Book directly on http://islasurfschool.com --- La Isla has not used Adventure.IO since 2021.
I was having trouble using A.IO messenger on
a mobile browser (delayed entry/refresh). So, to get any info about the private lesson, I had to register with A.IO and enter in a credit card. A.IO messenger was remarkably slow but La Isla has amazing reviews so I took a gamble. I downloaded the app and paid for the lessons.
Shane from La Isla somehow got my messages. He was polite, professional and, honestly, went above and beyond because it was LATE. It was around 10pm the night before the purported lesson. He contacted A.IO to get them to refund my money. I checked with my CC the next morning and the refund had been processed, while the A.IO payment was still processing.
I am in awe of La Isla customer service and hope to take lessons from them in the future.
翻译:La Isla 的客户服务非常出色。我听说福利海滩 (Folly Beach) 是南卡罗来纳州一个很棒的冲浪胜地。La Isla 的冲浪课程获得了像 Jack 一样的热烈好评。
作为一个对科技一窍不通的中年人,我不知怎么在 ADVENTURE.IO 上找到了一个链接,可以预订 La Isla 的临时私人课程。别学我了!!!直接在 http://islasurfschool.com 上预订吧——La Isla 自 2021 年以来就没用过 Adventure.IO。
我在手机浏览器上使用 A.IO Messenger 时遇到了问题(输入/刷新延迟)。所以,为了获取私人课程的信息,我必须在 A.IO 上注册并输入信用卡信息。A.IO Messenger 的速度非常慢,但 La Isla 的评价很高,所以我冒险一试。我下载了应用程序并支付了课程费用。
La Isla 的 Shane 不知怎么收到了我的信息。他很有礼貌,很专业,而且说实话,因为时间已经很晚了,他做得非常出色。那是在所谓的课程开始前一天晚上10点左右。他联系了A.IO,要求他们退还我的钱。第二天早上我去信用卡公司查询,退款已经处理完毕,而A.IO的付款仍在处理中。
我对La Isla的客户服务非常敬佩,希望以后能向他们学习。