点评:We booked online for a 10am session and arrived at 9.15 to find it closed despite their email asking us to arrive 45 minutes early, we waited outside the locked gates until 10am and no one arrived to open. We kept ringing and ringing on our return home, when we eventually got an answer they apologised and said we would get a refund as they hadn’t opened and we would receive a free session, 5 days later nothing was actioned! I sent an email and they then called me back and actioned a refund after me chasing them! As yet still waiting for a manager to call to deal with some kind of compensation considering we drove 45 minutes for nothing! Their manager excuse was when they closed on Saturday there were no early Sunday bookings so didn’t see the point in opening… so they have a live booking system but don’t check it after closing for the day. Don’t waste your time booking an early session online!
翻译:我们在网上预订了 10 点的课程,9 点 15 分到达时发现课程已经关门了,尽管他们通过电子邮件要求我们提前 45 分钟到达,我们在锁着的大门外等到 10 点,也没人来开门。回家后我们一直按着电话,最后他们回复了,并向我们道了歉,说因为还没开门,我们可以免费上一次课,但 5 天后什么都没发生!我发了一封电子邮件,他们给我回了电话,在我催促他们之后,他们退款了!考虑到我们白白开车 45 分钟,现在还在等经理打电话来处理某种补偿!他们的经理辩解说,周六关门的时候没有周日的早课预订,所以开门没有意义……所以他们有一个实时预订系统,但不要在当天关门后查看。不要浪费时间在网上预订早课!