点评:I booked a trip on the Moon River on 18th May, 2025 for my 50th birthday. There were 12 of us. We had a lovely lunch in Carrick on Shannon and then headed to the boat. When we got there there were no seats together for us. I thought that once I had booked in advance I would have reserved seats. Nowhere on the website or the booking confirmation email did it say we should get there early. The staff on the boat just said to get off if we weren't happy and contact the office the following week. This is what we did, it was so disappointing as I had family over from Scotland as well as from Kildare and Galway. When I phoned the following week the lady on the phone as absolutely rude saying what did I expect, it was a beautiful day. I told her that is why I booked in advance online. I said to her that if seats were not reserved for a booking it should be made clear to persons booking the trip. She said no-one had ever said that before. I did get a refund but that didn't make up for the disappointment.
翻译:我预订了2025年5月18日的月亮河之旅,庆祝我的50岁生日。我们一共12个人。我们在香农河畔的卡里克吃了一顿美味的午餐,然后前往游船。到达那里时,我们发现没有连在一起的座位了。我以为如果我提前预订,就能保留座位了。但无论是网站还是预订确认邮件,都没有说我们应该早点到那里。船上的工作人员只是说,如果不满意就下船,下周再联系办公室。我们就这样做了,这真是太令人失望了,因为我的家人不仅来自苏格兰,还来自基尔代尔和戈尔韦。第二周我打电话给那位接电话的女士,她非常粗鲁,问我有什么期待,那天天气真好。我告诉她,这就是我提前在线预订的原因。我告诉她,如果预订的座位没有保留,应该向预订行程的人说明。她说以前从来没有人这样说过。我确实得到了退款,但这并不能弥补我的失望。