点评:Ongoing issue with trying to get a refund for a badminton session I cancelled. I had called up to cancel the session, after calling over 20 times to get through. They said I needed to come into the leisure centre to get the refund processed which is what I did. When going in, they were really unhelpful and said they couldn’t help me and took my email address to get in touch but I never heard from them. The guy I spoke to was rude and very disinterested in helping me. I called up again to explain my issue to which a really nice lady was helpful and said she would get someone to call me back to process my refund over the phone. Days went on and I never received this call. After calling over and over again on multiple occasions to try and get someone to process my refund I am still unable to get through to anyone, the call just cuts off!! This has been going on since March. I also sent an email with my concern but no reply. I don’t know what else to do??
翻译:我取消了一场羽毛球课程,但一直无法退款。我打电话取消课程,打了 20 多次才打通。他们说我需要去休闲中心办理退款,我照做了。当我进去的时候,他们一点帮助都没有,说他们帮不了我,还拿了我的电子邮件地址与我联系,但我再也没有收到他们的回复。和我交谈的那个人很粗鲁,根本不想帮助我。我再次打电话解释我的问题,一位非常好的女士很乐于助人,说她会让人给我回电话,通过电话处理我的退款。几天过去了,我再也没有接到这个电话。我多次打电话试图找人处理我的退款,但仍然无法接通任何人,电话就断了!!这种情况从三月份就开始了。我也发了一封电子邮件表达了我的担忧,但没有回复。我不知道还能做什么??