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Applewood Farm的点评
点评：Visited on September 26, 2025 – Honest and Responsive Service
We visited the farm on September 26th, 2025. Due to the rain, we chose not to pick apples ourselves and instead purchased pre-packed "20-pound" bags. Unfortunately, the bags were significantly underweight—only about 8 pounds each. The staff member at the counter, though polite, was inexperienced and insisted they were 20-pound bags. As we were in a hurry, we took her word for it.
Later at home, we weighed the bags and confirmed the shortfall. We also learned that the farm typically does not fill bags to the top to avoid spillage, and the staff are supposed to top them up at the point of sale—something that didn’t happen in our case.
I wrote to the farm, and to my pleasant surprise, I received a prompt and courteous response with a sincere apology. A digital refund was issued within hours.
Very honorable and professional people—I truly appreciate their integrity and customer service.
We visited the farm on September 26th, 2025. Due to the rain, we chose not to pick apples ourselves and instead purchased pre-packed "20-pound" bags. Unfortunately, the bags were significantly underweight—only about 8 pounds each. The staff member at the counter, though polite, was inexperienced and insisted they were 20-pound bags. As we were in a hurry, we took her word for it.
Later at home, we weighed the bags and confirmed the shortfall. We also learned that the farm typically does not fill bags to the top to avoid spillage, and the staff are supposed to top them up at the point of sale—something that didn’t happen in our case.
I wrote to the farm, and to my pleasant surprise, I received a prompt and courteous response with a sincere apology. A digital refund was issued within hours.
Very honorable and professional people—I truly appreciate their integrity and customer service.
翻译：2025年9月26日访问——诚信负责的服务
我们于2025年9月26日访问了农场。由于下雨，我们决定不自己采摘苹果，而是购买了预先包装好的“20磅”包装袋。不幸的是，这些袋子明显重量不足——每个只有大约8磅。柜台工作人员虽然很有礼貌，但经验不足，坚持说这些袋子是20磅的。由于我们赶时间，就相信了她的话。
后来回到家，我们称了一下袋子，确认了确实少了一点。我们还了解到，农场通常不会装到袋子最上面，以免洒出来，工作人员应该在销售点把袋子加满——但我们的情况并非如此。
我写信给农场，令我惊喜的是，我收到了及时而礼貌的回复，并真诚地道歉。几个小时内就收到了电子退款。
非常可敬和专业的人们——我真的很欣赏他们的诚信和客户服务。
我们于2025年9月26日访问了农场。由于下雨，我们决定不自己采摘苹果，而是购买了预先包装好的“20磅”包装袋。不幸的是，这些袋子明显重量不足——每个只有大约8磅。柜台工作人员虽然很有礼貌，但经验不足，坚持说这些袋子是20磅的。由于我们赶时间，就相信了她的话。
后来回到家，我们称了一下袋子，确认了确实少了一点。我们还了解到，农场通常不会装到袋子最上面，以免洒出来，工作人员应该在销售点把袋子加满——但我们的情况并非如此。
我写信给农场，令我惊喜的是，我收到了及时而礼貌的回复，并真诚地道歉。几个小时内就收到了电子退款。
非常可敬和专业的人们——我真的很欣赏他们的诚信和客户服务。
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