旅行
账户
Tripadvisor用户
bad experience
Namco Funscape Manchester Trafford Centre的点评
点评：Disappointing Experience Due to Poor Customer Service and Lack of Clear Policies
We visited the bowling center expecting to have a fun time but unfortunately the experience turned out to be disappointing due to unprofessional behavior and unclear policies.
After booking our session, we were informed that we had to wait for 30 minutes. During that time we purchased some drinks and nachos to enjoy while waiting. Upon entering the bowling area we were suddenly told that outside food was not allowed. Even though we explained that we had already purchased the food, the situation was handled in a very rigid and unfriendly manner.
We covered the food and avoided eating it openly, the staff member repeatedly sent other employees to monitor us, making us feel uncomfortable. When we addressed her about the lack of signs or notices regarding food restrictions, her response was unprofessional and rude. She insisted on comparing the place to restaurants like “McDonald’s” even though this is clearly a gaming venue not a restaurant. Moreover, there were no visible signs or written policies indicating such rules.
When we asked to see the official policy, she admitted that it wasn’t written anywhere and claimed they simply inform visitors verbally. This approach is neither practical nor customer-friendly. In the end she threatened to stop our game if we didn’t remove the food and her tone and attitude were extremely unprofessional.
We enjoy visiting gaming centers across the UK and we’ve never encountered such behavior before. We strongly recommend improving staff training, ensuring visitors are treated with respect and displaying clear policies at the entrance to avoid misunderstandings. The way we were treated during our visit was both disappointing and unacceptable.
We visited the bowling center expecting to have a fun time but unfortunately the experience turned out to be disappointing due to unprofessional behavior and unclear policies.
After booking our session, we were informed that we had to wait for 30 minutes. During that time we purchased some drinks and nachos to enjoy while waiting. Upon entering the bowling area we were suddenly told that outside food was not allowed. Even though we explained that we had already purchased the food, the situation was handled in a very rigid and unfriendly manner.
We covered the food and avoided eating it openly, the staff member repeatedly sent other employees to monitor us, making us feel uncomfortable. When we addressed her about the lack of signs or notices regarding food restrictions, her response was unprofessional and rude. She insisted on comparing the place to restaurants like “McDonald’s” even though this is clearly a gaming venue not a restaurant. Moreover, there were no visible signs or written policies indicating such rules.
When we asked to see the official policy, she admitted that it wasn’t written anywhere and claimed they simply inform visitors verbally. This approach is neither practical nor customer-friendly. In the end she threatened to stop our game if we didn’t remove the food and her tone and attitude were extremely unprofessional.
We enjoy visiting gaming centers across the UK and we’ve never encountered such behavior before. We strongly recommend improving staff training, ensuring visitors are treated with respect and displaying clear policies at the entrance to avoid misunderstandings. The way we were treated during our visit was both disappointing and unacceptable.
翻译：由于糟糕的客户服务和缺乏明确的政策而导致的令人失望的体验
我们参观了保龄球中心，希望玩得开心，但不幸的是，由于不专业的行为和不明确的政策，这次体验令人失望。
预订我们的课程后，我们被告知必须等待 30 分钟。在此期间，我们购买了一些饮料和玉米片，以便在等待时享用。进入保龄球区后，我们突然被告知不允许外带食物。尽管我们解释说我们已经购买了食物，但情况的处理方式非常僵硬和不友好。
我们盖住食物，避免公开食用，工作人员反复派其他员工监视我们，让我们感到不舒服。当我们向她提出缺乏有关食物限制的标志或通知时，她的回应既不专业又粗鲁。她坚持将这个地方比作“麦当劳”之类的餐厅，尽管这显然是一个游戏场所，而不是餐厅。此外，没有明显的标志或书面政策表明这些规则。
当我们要求查看官方政策时，她承认没有写在任何地方，并声称他们只是口头通知游客。这种方法既不实用，也不方便客户。最后，她威胁说，如果我们不把食物拿走，她就停止我们的游戏，她的语气和态度非常不专业。
我们喜欢参观英国各地的游戏中心，我们以前从未遇到过这样的行为。我们强烈建议改进员工培训，确保游客受到尊重，并在入口处展示明确的政策，以避免误解。我们在访问期间受到的待遇既令人失望又令人无法接受。
我们参观了保龄球中心，希望玩得开心，但不幸的是，由于不专业的行为和不明确的政策，这次体验令人失望。
预订我们的课程后，我们被告知必须等待 30 分钟。在此期间，我们购买了一些饮料和玉米片，以便在等待时享用。进入保龄球区后，我们突然被告知不允许外带食物。尽管我们解释说我们已经购买了食物，但情况的处理方式非常僵硬和不友好。
我们盖住食物，避免公开食用，工作人员反复派其他员工监视我们，让我们感到不舒服。当我们向她提出缺乏有关食物限制的标志或通知时，她的回应既不专业又粗鲁。她坚持将这个地方比作“麦当劳”之类的餐厅，尽管这显然是一个游戏场所，而不是餐厅。此外，没有明显的标志或书面政策表明这些规则。
当我们要求查看官方政策时，她承认没有写在任何地方，并声称他们只是口头通知游客。这种方法既不实用，也不方便客户。最后，她威胁说，如果我们不把食物拿走，她就停止我们的游戏，她的语气和态度非常不专业。
我们喜欢参观英国各地的游戏中心，我们以前从未遇到过这样的行为。我们强烈建议改进员工培训，确保游客受到尊重，并在入口处展示明确的政策，以避免误解。我们在访问期间受到的待遇既令人失望又令人无法接受。
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