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Burtown House and Gardens的点评
点评：We stayed at Burtown House and Gardens for one night, a visit that was meant to be very special as my partner had planned to propose during our stay. Unfortunately, a series of issues made the experience disappointing.
The day before our arrival, we received an email from the owner asking to move our dinner reservation to an earlier time, questioning how we had managed to book the original time, even though it had been arranged months earlier in April and booked via their website. When we arrived, we were told our room wasn’t ready and were offered a different one instead, despite having specifically booked our preferred room in advance.
My partner had also contacted the owner ahead of time to arrange a few small touches in the room to help make his proposal extra special. The owner assured him this would be taken care of upon arrival, but sadly, nothing was arranged or acknowledged.
Despite the setbacks, the staff at The Green Barn restaurant were absolutely lovely, warm, apologetic, and professional. The food was excellent, and they truly did their best to make us feel welcome, even though the issues were outside of their control.
While the grounds and interiors are undeniably beautiful, we were left with the impression that the accommodation side of the experience isn’t given the same care or attention. It was particularly disheartening for my partner, as the situation ultimately impacted what was meant to be a memorable and joyful occasion.
We had initially considered this venue for a future wedding, but given our experience, we’ve decided to look elsewhere.
The day before our arrival, we received an email from the owner asking to move our dinner reservation to an earlier time, questioning how we had managed to book the original time, even though it had been arranged months earlier in April and booked via their website. When we arrived, we were told our room wasn’t ready and were offered a different one instead, despite having specifically booked our preferred room in advance.
My partner had also contacted the owner ahead of time to arrange a few small touches in the room to help make his proposal extra special. The owner assured him this would be taken care of upon arrival, but sadly, nothing was arranged or acknowledged.
Despite the setbacks, the staff at The Green Barn restaurant were absolutely lovely, warm, apologetic, and professional. The food was excellent, and they truly did their best to make us feel welcome, even though the issues were outside of their control.
While the grounds and interiors are undeniably beautiful, we were left with the impression that the accommodation side of the experience isn’t given the same care or attention. It was particularly disheartening for my partner, as the situation ultimately impacted what was meant to be a memorable and joyful occasion.
We had initially considered this venue for a future wedding, but given our experience, we’ve decided to look elsewhere.
翻译：我们在伯敦庄园花园酒店（Burtown House and Gardens）住了一晚，原本以为这次旅行会非常特别，因为我的伴侣计划在我们入住期间求婚。可惜的是，一系列问题让我们的体验大失所望。
抵达前一天，我们收到了业主的邮件，要求将晚餐预订时间提前，并质疑我们是如何预订到原定时间的，尽管这个时间早在几个月前的四月就通过他们的网站预订好了。抵达后，他们告诉我们房间尚未准备好，并为我们提供了另一间房间，尽管我们之前已经特意预订了我们心仪的房间。
我的伴侣也提前联系了业主，希望在房间里做一些小改动，让求婚更加特别。业主保证会在他抵达时安排好，但遗憾的是，他什么也没做，也没有得到任何确认。
尽管遇到了一些小麻烦，但绿谷仓餐厅（The Green Barn restaurant）的员工们都非常友善、热情、体贴，而且非常专业。食物非常美味，他们也尽最大努力让我们感到宾至如归，尽管这些问题并非他们所能控制。
虽然场地和室内装饰无疑非常漂亮，但我们感觉住宿体验方面并没有得到同样的重视。这对我的伴侣来说尤其令人沮丧，因为这种情况最终影响了这场原本应该令人难忘、充满喜悦的婚礼。
我们最初考虑过在这里举办未来的婚礼，但鉴于之前的经验，我们决定另寻他处。
抵达前一天，我们收到了业主的邮件，要求将晚餐预订时间提前，并质疑我们是如何预订到原定时间的，尽管这个时间早在几个月前的四月就通过他们的网站预订好了。抵达后，他们告诉我们房间尚未准备好，并为我们提供了另一间房间，尽管我们之前已经特意预订了我们心仪的房间。
我的伴侣也提前联系了业主，希望在房间里做一些小改动，让求婚更加特别。业主保证会在他抵达时安排好，但遗憾的是，他什么也没做，也没有得到任何确认。
尽管遇到了一些小麻烦，但绿谷仓餐厅（The Green Barn restaurant）的员工们都非常友善、热情、体贴，而且非常专业。食物非常美味，他们也尽最大努力让我们感到宾至如归，尽管这些问题并非他们所能控制。
虽然场地和室内装饰无疑非常漂亮，但我们感觉住宿体验方面并没有得到同样的重视。这对我的伴侣来说尤其令人沮丧，因为这种情况最终影响了这场原本应该令人难忘、充满喜悦的婚礼。
我们最初考虑过在这里举办未来的婚礼，但鉴于之前的经验，我们决定另寻他处。
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