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Christine G
Terrible Customer Service --RUDE!
Ruby's ATV Tours的点评
点评：We had a very disappointing experience trying to rent e-bikes here. From the beginning, the customer service was off-putting. When we asked basic questions about how to use the bikes, the woman helping us seemed irritated and impatient, giving us attitude for not understanding right away.
Despite that, we made a reservation for the next morning at 10:00. Later that evening, we realized we’d need a later time, so my husband called and was told a 12:00 reservation was no problem. We arrived at 12:00 sharp—and the place was completely closed, with a sign on the door saying they’d be back at 12:30. Frustrating, but we decided to wait.
At 12:45, three employees finally showed up, casually strolling in with sodas, saying they were at a company lunch. My husband let them know we’d been waiting 45 minutes, and instead of apologizing or offering to make it right, the guy became immediately confrontational. When we tried to explain that someone had approved our 12:00 reservation, he repeatedly said, “We don’t do 12:00 reservations,” over and over, as if we were lying or mistaken. No accountability, no attempt to make it right—just blame and attitude. No effort at all to smooth things over or take responsibility. Honestly, the worst customer service we’ve experienced on our trip.
We ended up walking away—and thankfully, we hadn’t paid anything upfront. Do yourself a favor and look elsewhere. We ended up renting from inside the National Park and had a great experience.
Despite that, we made a reservation for the next morning at 10:00. Later that evening, we realized we’d need a later time, so my husband called and was told a 12:00 reservation was no problem. We arrived at 12:00 sharp—and the place was completely closed, with a sign on the door saying they’d be back at 12:30. Frustrating, but we decided to wait.
At 12:45, three employees finally showed up, casually strolling in with sodas, saying they were at a company lunch. My husband let them know we’d been waiting 45 minutes, and instead of apologizing or offering to make it right, the guy became immediately confrontational. When we tried to explain that someone had approved our 12:00 reservation, he repeatedly said, “We don’t do 12:00 reservations,” over and over, as if we were lying or mistaken. No accountability, no attempt to make it right—just blame and attitude. No effort at all to smooth things over or take responsibility. Honestly, the worst customer service we’ve experienced on our trip.
We ended up walking away—and thankfully, we hadn’t paid anything upfront. Do yourself a favor and look elsewhere. We ended up renting from inside the National Park and had a great experience.
翻译：我们在这里租电动自行车的经历非常令人失望。从一开始，客服就让人很不舒服。当我们问一些关于如何使用自行车的基本问题时，服务人员似乎很不耐烦，对我们没有立即理解的态度很不耐烦。
尽管如此，我们还是预订了第二天早上10点的车。那天晚上晚些时候，我们意识到需要更晚一点的时间，于是我丈夫打电话过去，被告知12点的预订没问题。我们12点准时到达——但租车点已经完全关门了，门上挂着个牌子，上面写着12:30回来。虽然很沮丧，但我们还是决定等一等。
12:45，终于来了三个员工，他们拿着汽水漫不经心地走了进来，说他们去参加公司午餐了。我丈夫告诉他们我们已经等了45分钟，那个家伙非但没有道歉或提出改正，反而立刻变得咄咄逼人。当我们试图解释有人批准了我们中午12点的预订时，他反复说“我们不接受中午12点的预订”，仿佛我们在撒谎或弄错了一样。他没有追究责任，也没有试图纠正——只是指责和摆架子。他根本没有努力去缓和局面或承担责任。说实话，这是我们旅行中遇到的最差的客户服务。
我们最终放弃了——谢天谢地，我们没有预付任何费用。帮自己一个忙，还是去别处看看吧。我们最终在国家公园内租了一间，体验非常棒。
尽管如此，我们还是预订了第二天早上10点的车。那天晚上晚些时候，我们意识到需要更晚一点的时间，于是我丈夫打电话过去，被告知12点的预订没问题。我们12点准时到达——但租车点已经完全关门了，门上挂着个牌子，上面写着12:30回来。虽然很沮丧，但我们还是决定等一等。
12:45，终于来了三个员工，他们拿着汽水漫不经心地走了进来，说他们去参加公司午餐了。我丈夫告诉他们我们已经等了45分钟，那个家伙非但没有道歉或提出改正，反而立刻变得咄咄逼人。当我们试图解释有人批准了我们中午12点的预订时，他反复说“我们不接受中午12点的预订”，仿佛我们在撒谎或弄错了一样。他没有追究责任，也没有试图纠正——只是指责和摆架子。他根本没有努力去缓和局面或承担责任。说实话，这是我们旅行中遇到的最差的客户服务。
我们最终放弃了——谢天谢地，我们没有预付任何费用。帮自己一个忙，还是去别处看看吧。我们最终在国家公园内租了一间，体验非常棒。
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