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Thomas train ride at Hainault Forest
Hainault Forest Country Park的点评
点评：I was a witness (4th May) of how the Thomas the train engine driver unfairly treated an 8 year old girl with special needs and her family.
The mother approached the driver and asked if she can jump the queue as her daughter was over stimulated waiting at the queue to board the train.
The driver failed to be sympathetic with the situation and instead his response was that she needed to wait like everyone else and he even went on to say that he doesn't think the ride might be suitable for the girl.
People waiting at the front of the queue and saw what happened allowed the mother to go at the front and get on the train and when the driver saw her he told them to get off the train. The mother mentioned that she was allowed by the people in front of her and once he saw that everyone was commenting on the situation he accepted.
All this was unnecessary on his part as he showed no compassion and actually made the mother feel very uncomfortable and embarrassed.
I was very upset as a mother of an autistic child I know how hard it is to deal with people who do not understand the difficulties and challenges that autistic children have.
I would like to mention that the girl was good as gold while she was on the train ride and the operator of this service should rethink of how they treat their customers.
When the ride finished I spoke to the driver and complained to him. His response was not caring I even suggested that for children with special needs it might be better to get a special queue to book online or maybe on the day. This way it removes the stress the child is put under having to wait in the queue.
And his response was that the company does not have any policy on this so please I hope this gets escalated to the right person and when I return myself or anyone else does not have to experience this terrible situation again.
The mother approached the driver and asked if she can jump the queue as her daughter was over stimulated waiting at the queue to board the train.
The driver failed to be sympathetic with the situation and instead his response was that she needed to wait like everyone else and he even went on to say that he doesn't think the ride might be suitable for the girl.
People waiting at the front of the queue and saw what happened allowed the mother to go at the front and get on the train and when the driver saw her he told them to get off the train. The mother mentioned that she was allowed by the people in front of her and once he saw that everyone was commenting on the situation he accepted.
All this was unnecessary on his part as he showed no compassion and actually made the mother feel very uncomfortable and embarrassed.
I was very upset as a mother of an autistic child I know how hard it is to deal with people who do not understand the difficulties and challenges that autistic children have.
I would like to mention that the girl was good as gold while she was on the train ride and the operator of this service should rethink of how they treat their customers.
When the ride finished I spoke to the driver and complained to him. His response was not caring I even suggested that for children with special needs it might be better to get a special queue to book online or maybe on the day. This way it removes the stress the child is put under having to wait in the queue.
And his response was that the company does not have any policy on this so please I hope this gets escalated to the right person and when I return myself or anyone else does not have to experience this terrible situation again.
翻译：我亲眼目睹了（5月4日）火车司机托马斯如何不公平地对待一位有特殊需要的8岁女孩及其家人。
这位母亲找到司机，询问她是否可以插队，因为她的女儿在排队上车时太兴奋了。
司机没有体谅她的处境，反而说她需要像其他人一样等待，甚至还说他认为这趟车可能不适合这位女孩。
排队等候的人看到这一幕后，允许这位母亲走到前面上车，司机看到她后，让他们下车。这位母亲说，她之所以能上车是因为她前面的人允许的，而司机看到大家都在评论这件事，就接受了。
这一切都是司机不必要的，因为他没有表现出任何同情心，反而让这位母亲感到非常不舒服和尴尬。
作为一个自闭症孩子的母亲，我非常难过。我知道与那些不理解自闭症儿童所面临的困难和挑战的人打交道是多么困难。
我想说的是，那个女孩在火车上表现得非常乖巧，这家公司的运营者应该反思一下他们对待乘客的方式。
车下车后，我和司机沟通并向他投诉。他的回应漠不关心，我甚至建议，对于有特殊需要的孩子，最好在网上预订一个特殊队列，或者当天预订。这样可以减轻孩子排队的压力。
他的回复是，公司对此没有任何政策，所以我希望这件事能上报给合适的人，这样当我回来时，无论是我自己还是其他人，都不会再经历这种糟糕的情况。
这位母亲找到司机，询问她是否可以插队，因为她的女儿在排队上车时太兴奋了。
司机没有体谅她的处境，反而说她需要像其他人一样等待，甚至还说他认为这趟车可能不适合这位女孩。
排队等候的人看到这一幕后，允许这位母亲走到前面上车，司机看到她后，让他们下车。这位母亲说，她之所以能上车是因为她前面的人允许的，而司机看到大家都在评论这件事，就接受了。
这一切都是司机不必要的，因为他没有表现出任何同情心，反而让这位母亲感到非常不舒服和尴尬。
作为一个自闭症孩子的母亲，我非常难过。我知道与那些不理解自闭症儿童所面临的困难和挑战的人打交道是多么困难。
我想说的是，那个女孩在火车上表现得非常乖巧，这家公司的运营者应该反思一下他们对待乘客的方式。
车下车后，我和司机沟通并向他投诉。他的回应漠不关心，我甚至建议，对于有特殊需要的孩子，最好在网上预订一个特殊队列，或者当天预订。这样可以减轻孩子排队的压力。
他的回复是，公司对此没有任何政策，所以我希望这件事能上报给合适的人，这样当我回来时，无论是我自己还是其他人，都不会再经历这种糟糕的情况。
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